Get matched with top fireplace mantel installers in West Chester, PA

"I paid an excessive amount of money to replace the heating system. The sales rep gave us comfort that everything will be done right and the two experienced and fully licensed professionals will be doing the work and that there is a no-excuse warranty, 1 degree guarantee, and 10 years on both the service and hardware. It just so happened that after the install, I told the installer I smelt gas and to check everything. He simply waved it off and said it's fine, give it some time. I told AJ Perri multiple times that there is a gas leak and I asked them to rectify the situation. I called them multiple times to send someone to fix the issue immediately and urgently, but they refused to commit to any resolution and won't send anyone until the gas is turned off for the whole building. I explained that its a condo and that the unit itself in the utility closet has a separate gas shutoff valve. Knowing this, they refused to remediate the gas leak."

"Dear Michael & Son Customer Service Team, I am writing to formally express my disappointment and frustration with the lack of service I received today. As a customer enrolled in your Unlimited Service Plan, I expect timely communication, reliability, and a basic level of professionalism. Unfortunately, today?s experience fell well below those expectations. The service provided was inadequate, and the lack of follow-through and responsiveness was unacceptable?especially for a customer paying for a premium plan that is advertised as offering priority care and peace of mind. Being on the Unlimited Plan was a key factor in my decision to continue doing business with your company. Experiences like this call that decision into question. I did not feel valued as a customer, nor did I receive the level of service your company promotes. I would appreciate a follow-up to discuss this matter and understand how you intend to resolve it. "

"Excellent. David was very efficient at getting me quickly scheduled for the installation of the film and once at our home, he and his assistant neatly finished the job in only a few hours. He is truly an expert in this kind of work and is very meticulous. The film works great keeping out UV and heat rays and allows our home to stay full of sunshine throughout the day without damaging furniture, wall hangings, rugs etc. or adding to the AC load. Very happy with the film and David's work."

"We needed to have a portion of our chimney removed and contacted several different companies. We chose Safe T Sweep based on their reasonable quote and professionalism. They were effective, efficient, courteous and prompt throughout the entire process. We are happy with the outcome and would definitely work with them again."

"They inspected our house in 2009. They missed roach traps under multiple appliances, they missed a radiator that wasn't connected, they said 10% knob & tube based on zero evidence (whole house has k&t). They've cost us > $15k. They work for your realtor, not you."