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"The work went great"

"The Salesperson (Stephen) is great to deal with, although, at times, very difficult to contact. This is understandable as he is not only managing his Employees but the Sales portion as well. The person who answered the phone when calling was, in my book, the worst Customer Service rep for this company anyone could hire. She was vague and told me lie after lie regarding many aspects of this project. That issue has been resolved. Fortunately, Stephen took care of our issue personally and all worked out for the best! The Installation crew (Rob and his 2 Assistants) were the best! They were cordial, knowledgeable and informed us with every aspect and any changes that needed to be made. They were awesome. In conclusion, Outdoor Installations came through with flying colors and would highly recommend."

"Company was great from start to finish. I had great communication with them along the way and they came out a couple times before we decided on what type of deck to accommodate both my wife and I’s time tables. The project was supposed to start about 2 weeks out from when we signed the contract but they called us and asked if they could do it earlier which was even better so they came out in less than a week and did the job. It turned out great. The deck looks awesome, the sunroom finally matches the house color and the new windows to the basement are secure. I’d hire them again."

"Luis and Boris did a fantastic job working with an imperfect fence. They fixed the fence gate and made it look and work great! Thank you!"

"Several years ago, this firm installed a really nice deck. Looks great. I regularly host outdoor gatherings and use the deck through much of the year. While the initial work was excellent, the lifetime guarantee is non-existent. I have a small structural problem. I have tried to reach them repeatedly via phone and web, but they won't even respond, much less honor their guarantee."

"Absolutely wonderful"

"Shannon and his crew were on time, professional and did great work. They cleaned up well and were done with the job in a few days. Deck looks great, I'm very happy. Their price was the best out of 3-4 that I called, by far. Great value, I would use again."

"We hired APCO to remove and replace a wood deck with a larger composite one. We signed up for an estimate after seeing them at the home and garden show. They promptly followed up by phone and made an appointment to come out to see our needs. They did this and promptly followed up with a quote followed by taking detailed measurements and drawing up plans. We liked the plans and found the price acceptable so we hired them without getting any other quotes. They estimated about six weeks before they would start. We heard from them roughly after the six weeks and told us a crew would come out and get started. First they took out the old deck and then dug holes and put in footers for the new. They got the framing done for the new deck and we found that the crew had left some items on the ground such as several flagstones. These items were apparently under the old deck and we were surprised they didn't move them before framing. My wife and I got those out from under the frame. Once they started putting the decking on we began to notice some quality issues. What surprised us was that the issues were obvious and the crew did not seem concerned enough with them to get it right. First we noticed that they had miscut a decking board about a third of the way across, yet they put that board into the deck. A couple of other badly scratched boards were also installed. The deck includes a single step from the house down to the deck and then two steps from the deck to the ground. My wife and I immediately noticed, with the naked eye, that all three steps were not level. While most of the screws in this deck are hidden, there are a few places where screws needed to be visible. This includes the surface of the steps. On one of the steps there was no attempt made to line the screws up so they at least would look neat. They were put in haphazardly and frankly looked like a ten year old had put them in. All of the above items we corrected after we brought them to the attention of the manager. A couple of the items took a second call back to get satisfactorily resolved. Generally we were disappointed in the crew's lack of pride in making sure the deck looked professionally finished. Also surprised that supervision of the crew wasn't tighter. The crew was good about cleaning up their scrap and disposing of it in the dumpster APCO provided for it. The crew was not a good about making sure we ended up with a clean finished deck. During the course of construction, they tracked mud onto the deck. The manager eventually noticed and had them power wash it. They got the worse of the mud off, but we still ended up needed to power wash it ourselves once they were done to get it completely cleaned off. A couple of things that we are just living with: First, when the gentleman came out to measure and get the plans started, he told us they would build some type of enclosure around the sump pump pipe that exits the house and would be visible above the deck. This made perfect sense as it would be needed to give the deck a nice finished look which is what we expected from APCO. Unfortunately, we failed to notice that this did not make it into the plans and APCO did not honor that commitment. Rather they said that isn't something they normally do and the gentleman should not have promised it. They suggested we figure out a way to hide it. With it not being in the plans, and the gentleman having left the company, we ended up figuring out a way to hide it. Secondly, the new deck is slightly lower than the old one it replaced. The result of this is that a 'scar line' is visible on the walls of the house where the old deck surface met it. Most contractors we have used in the past have had enough pride in making sure their work looked great that they would have found a way to hide that with some type of molding (even if they would have to charge for it). Not APCO. Currently the scar is still visible and we will probably hire another firm to help us with that. In conclusion, while the crew sometimes showed up a day after we were told, APCO generally did this project on schedule. With a couple of exceptions mentioned above, we have a nice looking deck that seems to be solidly built. We just felt that for a project in this price range a little more care and pride could have gone into the project to get a more professional looking final product. Also if you do contract with APCO, make sure every detail you agree to is spelled out in the paperwork or plans. They will not honor anything said but not in writing."

"Amazing. Beautiful work and great communication. Highly recommended"