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"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"Terrible. Just terrible. Whenever we had a conversation about what was included in our purchase or not, he was ALWAYS switching up his statement. Lou is full of empty promises and we had a poor experience with him. He recommended his brother, Chris Mellilo, to be our contractor. Upfront he seeemed like a good guy but it was our mistake. It took this guy over 6 months to complete 1/2 of our kitchen. BEWARE of Northeast kitchen and his rude and flakey brother who ruined our lives for over 6 months. Find another place to get your cabinets and do not listen to these guys. Terrible, just terrible."

"For the past two months, I've been having problems with my Buderus propane furnace. I called Whitney Oil for service because they originally installed it when I brought my unit six years ago. First it died on a Friday afternoon and wouldn't work at all. They determined the control unit was bad, but I had to go an entire weekend without heat until they could obtain one from their supplier and replace it. That seemed to solve that problem. Then it started spitting out soot, which indicates incomplete combustion and could be a serious health hazard. They eventually decided it had the wrong orifice and changed it, which seemed to work. Then it started triggering over and over again when it tried to light. I could hear it trying multiple times, sometimes for a couple of minutes, before it would finally light. They tried a number of things and finally replaced the gas pressure valve. Then the soot problem recurred, only much worse than before. All this time, the flame was never the bright blue color you expect, but rather a yellow-orange. They thought there might be a draft problem, so my condo maintenance man got involved, went up on the roof and examined the chimney, but couldn't find any thing to explain the poor performance, just a lot of soot. They would come, clean it out, and then a couple of days later, the soot would be back. It got to the point where I dreaded calling them, thinking that they might have me pegged as a chronic complainer, but every time I called, they sent someone over who spent a considerable amount of time trying to figure out what was going on. Finally, despite all their efforts, I had another episode where it stopped working late at night and finally, I got fed up and asked them to replace the unit. Barry Whitney offered me a brand new furnace (the same model as he has in his own house), at cost. And he didn't charge me for the 40-50 man hours his team spent trying to get my 6-year-old furnace working properly because they didn't solve my problem. They don't know I'm posting this, but I wanted to let everyone know that Whitney is an honest and reliable company dedicated to quality customer service. HIGHLY RECOMMENDED!!!"

"Claudio is willing to work after 5 p.m. and on Saturdays which is great. I had asked whether I should purchase the fan or if he wanted to buy it and he told me to go ahead and buy it. He arrived early for an appointment on a Thursday at 5 p.m., told me that the fan I had purchased was not good and too small. He left and sent me by text 4 models that would work for me. The one I originally chose was less expensive online than through his supplier, so he told me I could purchase it online. But I changed my mind when I read the reviews of it online. I purchased another one of the models he suggested. He did not tell me that if I purchased the fan myself, his job would not be under warranty. He told me his labor would cost $585, that he does not charge by the hour, but by the job. He said this job could take him 2-4 hours. Because I wanted to get this done, I agreed to pay him the $585 + the cost of the fan. Claudio arrived Saturday afternoon to install it. The fan he had suggested to me was again too small. But he seemed to be in a hurry, so he said he would make it work. He installed the fan and turned it on. It seemed to work, although it did not look like a job well done, especially for that amount of money because the fan was too small and you could see where the other fan had been and the grill didn’t lie flat on the ceiling. Claudio told me to get foam installation and spray it myself to close the gaps. I ran to the hardware store that minute and gave it to him to do. There are still gaps. I asked him if he still wanted $585 for a job that took him only one hour, and he accepted $425. He said he would email me a receipt. I took a steamy shower the next day and the fan did not seem to work. My bathroom was much steamier than it had been with my old fan (which no longer worked!). When I texted him and told him it seemed to work worse than my broken fan he, told me it wasn’t his fault and that he just installed the fan. I also told him that I resented the fact that he seemed to blame the fact that I had gotten a fan too small on me. He said that since I had purchased the fan, it was not under warranty and that he would charge me for a service call to look at the fan again and sort of “yelled” at me by text. In the end, I’m pretty sure that the fan does work. It’s just different than what I’m used to, but it definitely does not look good for that amount of money. Claudio never emailed me a receipt."