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"He did a good job, requires some innovations. They managed to get thru it and fixed some time. They are very very good."

"STAY AWAY!!!! This Company cancelled the initial estimate on me 3 times making me drive 90 minutes to the property each time. They finally showed and gave me the typical hard sell "if you sign the contract today..." They gave us a quote so far over market value we should have walked away. But we agreed because of the "70 year history in the industry" We thought we were buying a service from a company with integrity. They took an immediate $18K deposit on a $55K project. I know, shame on me for agreeing to such an amount. We knew we were over spending, but... One month later, they simply cancelled the contract without explanation and without any work on the project. This contract was binding on us but, in their words, was not binding on them because "there's a clause in the fine print that allows them to cancel" THEY STILL HAVE OUR MONEY and I STILL NEED A ROOF Stay away from this company. No integrity No responsibility Unreliable Over priced Will take your money and keep it"

"Corey was terrific. He came to give the quote for new front porch poured concrete stairs, walkway, and a retaining wall with brick on the front face of the wall. The price was a little higher than other bids, but he presented the most professional ideas, demonstrated experience, and we were very confident with PVI. His crew was great, and they did a beautiful job. It was finished last November just before the weather got cold. We asked him back in the spring to trim up some of the concrete edges when were doing some landscaping and he came back out and finished it off. We are very happy with the work, and would definitely recommend."

"Through Angi, I requested a quote to change the carpets on my 3rd level to hardwood floors. Kelvin responded quickly and gave me an estimate to change all of the hardwood from carpet and added some work to the kitchen floor. The day of the project he said I would need to pay more money to change all the floors to hardwood on the 3rd level and charged me $500 for the work even though it was already included in the work scope. He left the floors behind the stove and refrigerator in the kitchen a complete mess and didn’t inform me that holes were left in the floor. The floor looked ten times before the work that was done leaving me wondering about the qualifications of his staff because what professional would do that and purposely hid bad work behind the appliances."

"Knowledgeable and affordable. I appreciate that he took the time to explain things and talk to me about pricing before proceeding. I’ve had him come back for other plumbing AND backflow checks, he may go to plumber!"

"They did a wonderful job installing floor tiles, a new vanity, shelving, and various metal hooks and towel racks."

"It was excellent. They were very easy to work with, the work was completed and on time."

"Five Star did a fantastic job with our basement remodel. Here are a few reasons that we’re happy that we chose Maurice and his team: 1. Outstanding worksmanship. Their attention-to-detail was excellent. 2. Clear, friendly communication. All questions were resolved quickly and kindly. 3. Professionalism. Maurice gave us a day-by-day schedule before construction started so that we knew what to expect every day. He estimated 16 days…. construction lasted exactly 16 days. You will be glad you chose Five Star for your project! Mike and Megan"

"Very hardworking, great and trustworthy! Such good communication and loved having them"

"UPDATE: My previous review still stands from a couple years ago for that specific plumber only - but my most recent experience has been a nightmare. Will never recommend this company ever again. They definitely have changed since my last experience. Not only did the plumber they sent (12/9/24) not do anything to make any effort to clear a clog ( I won’t be petty and provide a name, even though I should) - after signing agreements and I asked if I should pay now -he said I probably should so he could get started - I know I should’ve just sent him on his way, but wanted to get this fixed (astronomical for what was -or in this case wasn’t done- and was told that prices had gone up a lot since my previous experience). He also had to inform me that normally they send the new guys to do this type of work ( implying unclogging drains was beneath his “expertise “). Then proceeded to tell me he was convinced it was a collapsed drain (after snaking the drain for less than a few mins)and that I probably had water flooding under the foundation said he needed to get a hold of their camera guy to be sure - he went to his truck to call him came back in, about 20-25 mins later to tell me he couldn’t get a hold of their camera guy and left a message for him. He then said he would try one more time with the snake - did the same amount of effort as the first time and said we would have to wait until he could get a camera down there and that we would have to let the drain dry out a bit so it would probably be the following week. Packed up his stuff and said I should call him in an hour to see if he heard from the camera guy (why should I do the calling for follow up??) When he left, he seemed to struggle backing out and damaged our lawn (have security camera footage). I called the company the next day and was sent to voicemail (left a message that said I had some concerns but didn’t leave a lot of detail) and was told that I should hear from someone that day - I did not. Called the next day and was told by the supervisor of the phone people that the phone person should have told me it was 24-48 hours before a manager would respond and she would not allow me to speak to anyone else. I did not hear back from anyone in 72 hrs, so I called back and then was told that the manager was out (conveniently). I gave up calling them and called another plumbing company who fixed the issue in a short amount of time (no collapsed drain, just a good ol’ clog). Decided to call Len the Plumber one more time ( 12/23/24) 2 weeks AFTER my original call and was told that there was a note in my file that said the mgr did call 3 days prior to this call (there had been no conversation or missed calls or voicemail received by me - so either he called a wrong number or this was a lie) and in the notes the mgr (Brian, I was told by the phone person)stated that I was told about the pricing and that was it. Not sure where he got his information of what he thought my issue was, since I didn’t leave a lot of info when I spoke to the phone people other than it was frustrating to be told I would get a call in 24-48 hrs. This last phone person said she would send an email to all managers with my concerns and would hope someone would assist. No response. (12/28/24). Think twice before using this company. It has changed ownership twice since the original owner- history has shown as ownership changes in companies , so do priorities and not to the benefit of the customers."