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"Work done timely and cleaned up as promised"

"Terrible. I've never had such a bad experience with a company like this before. I would never hire AllStar again. Their sub-contractors are fast but messy. They threw trash in my attic thinking I wouldn't find it. They left nails, screws, sheet metal trimmings, etc. all over the ground. Cigarette butts and plastic spoons too. I had to call the General Manager and Production Manger out to my house to hear my complaint and clean up their mess. That still didn't work. I had to borrow a lawn sweeping magnet from another roofing contactor working in the neighborhood. I filled up the bottom of a shoe box. Although the building permit included a sound plan for safety precautions, the sub-contractors didn't follow it. There are OSHA safety standards to follow, and not one on them carried a card. I asked. Never once did I see them harnessed up and tethered to a 5000# safety point. They throw shingles up into my backyard trees and bushes and walk away. Busted up a cap on a post on my deck and didn't do anything about it. The installation of the gutter screens is not complete. I called twice about this. All-Star has no control over their subs. All-Star even ordered the wrong color gutters. I wanted a staircase installed off my deck, so as long as AllStar was there I asked them if they could do that as well. "Sure" their general manager said, and he quotes me a little over $2800. Next, he shows up with a contract for $4100. I sign it but realize I'm getting taken for a ride. AllStar doesn't do anything for several months. Next, I get an email from their sales rep assigned to my project, that additional costs are needed in the amount of $2000. Come on, $6,100 to build a wood staircase that is 7' tall? This is already a signed deal! Not an add to a contract. You eat the cost. The general manager doesn't return phone calls, text messages, or emails. The production manager (the one bright aspect of the company) does."

"Sandau Construction recently completed a window replacement project at my home. They were one of five contractors that I had out to evaluate my project and bid the job. The sales presentation was low pressure, comfortable and offered adequate time for question and answer. The company’s subsequent follow-up to the various questions and issues that I had was prompt, direct and informative. They never tried to “sell” me anything and focused solely on my desires and priorities. Their overall project pricing was competitive overall, versus the other contractors who visited. Pricing was clear and upfront and included no promotional games or gimmicks. With any major home improvement, one doesn’t want to overpay just to ensure quality. The Sandau Price to Quality dynamic was right where it needed to be. Given the high home improvement demand that has been experienced during the pandemic, along with supply chain issues, there was a very lengthy delay from the project down payment to the actual commencement of the job. Once underway, the project installation proceeded quickly. Installers were skilled, agreeable and proceeded in an efficient manner. The final results exceeded expectations. As window replacement is a major investment and expense for any homeowner, getting that all important comfort level from the contractor you’ve chosen is critical. I felt good with my initial selection and was also rewarded at the project’s conclusion. I highly recommend the company to anyone who is interested in a high quality experience in sales, service and product offering. Thanks both to Graham in Sales and to Stephen my Project Manager. Well done."

"My wife and I were contemplating putting new carpet throught out our entire house, along with two flights of stairs. Our daughter has viral induced asthma and we wanted to replace old flooring that was in our home when we bought it. Robert listened to what we wanted and our needs and then suggested engineered hardwood floors since they reduce allergens by 87%. He then gave us some links to help us learn more about this and information of the benefits of wood floors with people with asthma. We had him back a couple more times to discuss and then hired UB Harwoods to install pre-finished, engineered flooring from Mirage. There was never a hard-pressure sell, only honest information and answers to our questions. They did an unbelievable job! They matched floor levels perfect that originally had all different types of existing flooring materials, custom cut and stained stair treads to match the new pre-finished floor, and even matched heat vent covers. We are extremely happy with their quality, service and expertise. We have recommended UB Hardwoods to at least a dozen friends, all of which are satisfied customers now like us. This is your flooring company! Highly recommend!"

"I requested a tree removal, the response was to provide a quote based on my unexperienced visual estimation. There was good communication up until the day they were supposed to show up. The day we agreed to do the work there was little to no communication (despite my messages) with no updates on what is going on. I asked the following day to see what the plan was (gave them the benefit of the doubt, things happen); the response was "I showed up yesterday and the tree was bigger then we expected, we want 3X the price we quoted". 1. If you are going to quote site unseen you should hold up to your commitment. I didn't force you to quote without coming out to look at the tree, I provided my best guess on size (its not a 90' or even a 40' tree). 2. If you show up to look at my property, come talk to me and discuss your concerns. 3. Expect a honest review of your (un)professionalism"