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"Did a great job"

"Dreadful experience. We had been customers of Astacio since 2015 when they installed our first tankless boiler which failed completely after 7 years and needed to be replaced in late 2022. ($10,000+) Their second one just stopped working; a dodgy board? The part is under warranty but they want almost $1,000 to replace it in the boiler; probably less than 2 hours work. I thought they used to be a good local business with ties to the community but be careful; their tankless boilers are unreliable and they'll try to rip you off when your heat goes out in the winter. So much for standing by their work. I'll never use them again."

"OK, I did NOT have to get 8 bids, but, being a public school teacher I have to watch my money. I spent several days researching Westchester, Ossining, Briarcliff Manor plumbing and heating contractors. Bruni came to the house several times, listened to us and revised the bid for replacing our old boiler system with a heat pump system. We looked into geothermal. My house was too small vendors said. The water heater needed to be replaced too. I used neighbors, Yelp, Angi's List, Google, etc. sifting through vendors and options. One recommended propane so I priced that too. I priced T. Webber, Burke, ThemoDynamix, and Carey & Walsh that my neighbor uses. Another long-term neighbor uses Bruini and Campisi I noticed. After several days of getting estimates, hearing excuses for no-shows, and late vendors I was the most comfortable with Bruni and Campisi. The price was competitive. I plan to live in this house for many years and pass it to my daughter so a maintainable, long-term confidence is important. I had heard that Bruni and Campisi has something like 24 total teams with 8 HVAC teams. My system failed while I was getting estimates. I called them at 10 p.m. they answered, called back, and scheduled next morning at 10 a.m. service. I badly needed them and they promptly came through. Bruni fixed the problem the next morning. The company that had installed the failed equipment could not come out for several days. We would have had to go to a hotel had it not been for Bruni and Campisi. I recommend them without hesitation for Westchester plumbing and heating and air conditioning HVAC work."

"Joe and Linda were responsive and prompt. The work was done quickly, although over-budget. Towards the end of the job they requested that an additional payment be made in cash which was a red flag. Very over-priced for the quality of work delivered."

"Our experience with Cabinets Direct, and the salesman Frank at the Orange location, was very disappointing. We first met with Frank in late July, but our order wasn't actually placed until late August. When we asked about the delays in getting the cabinets ordered, Franks response was that new customers were coming in and he "couldn't turn down work" - at the expense of existing customers like us. We did not receive the last of our cabinets until mid-November, four months after initial contact. Since replacing cabinets was only one part of our renovation, this had a domino effect that resulted is us living in an unfinished house with no way to prepare food for weeks. Even after the cabinets finally came, there have been issues. Frank ordered the wrong color trim for the top of the cabinets, so it took another two weeks for replacement parts to arrive. Our microwave, which we gave him the dimensions of in advance, didn’t fit in the space provided, so we had to buy a different (smaller and less powerful) one. Finally, our dishwasher hits the handle over our stove when we open it all the way. In the interest of full disclosure, the national customer service reps for Cabinets Direct that we worked with after the order was in were very friendly and helpful during the long process. However, given the very high price-point for these cabinets, being told our order was being delayed so Frank could talk to new customers before finishing our order and thereby delaying our cabinets is unacceptable. Our entire renovation was significantly delayed as a result, and without a functioning kitchen we had no option other than to eat out for every meal, for weeks. We would not recommend this salesman, or company. We don’t expect the royal treatment, but these were expensive cabinets and we at least expected basic competence, and we did not get that."