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"This is going to be a bit long, but the situation warrants it. On Saturday, April 28th, I went into our basement and discovered the sewer backing up through our floor drain. I have never had to call a plumber before and clearly didn’t have time to research so I called the plumber closest to our home: Mr. Rooter. They said someone would be there within the hour and, mostly on time, someone showed up after an hour and a few minutes. Aaron H. was odd and bit off-putting but, whatever; there was poop in my basement. Aaron got his camera out and fairly quickly discovered that the previous owners (we’ve been there less than a year) had been flushing SOMETHING they shouldn’t have. My theory is Depends, but that’s a story for a different day. He says that he can’t push the clog through and we’ll have to schedule a different tech to come out with a different machine to blast it with high pressure water for $1000. Obviously, this wasn’t good news but so far, so good on the company’s part. Aaron gets a new cap for our pipe out of his truck and discovers that the new one doesn’t fit because the rim of the old had sort of rusted to the pipe and was stuck in there. He asked my husband for a hammer and chisel …what? That alarmed me slightly but I decided to remove myself from the situation because I’m not always the kindest under stress. I don’t know if my husband ended up giving him the tools or if he got something from his truck, but Aaron removed the stuck piece and let my husband know we were good to go. My husband went downstairs to check things out and … there was a hole in our pipe. It wasn’t leaking before, so it wasn’t there before, and it was right near the opening that Aaron had just been hacking away at, yet Aaron hemmed and hawed and didn’t want to take responsibility. First, he said that there was no way we could know that hole wasn’t there before (ummm … we had been down there all afternoon, staring at this pipe), then he said that when pipes get rusty, they get holes (right, but you slamming away it probably didn’t help). Aaron eventually offered up his boss’s cell number but was very nonchalant about the whole thing. Aaron left and my husband immediately called Mark, Aaron’s boss and the owner of this branch. Mark was a little wishy washy and uncaring too, but we tried to give him the benefit of the doubt; it was Saturday evening, he was home with his kids, and this wasn’t a call he wanted to get. Mark said he would come to our house on Monday, April 30th, which he did. Long story short on that end, Mark agreed to send someone out to fix the pipe and do their best to push the clog along without the water hose, mostly because they were going to have to cut into our drywall to get the machine into the basement. We set up our appointment for Wednesday, May 2nd, between 4p and 6p. At 5.30p, on May 2nd, we got a call that they were a bit behind but would be onsite within the hour. A little after 6.30p, I got a call that they were still behind but this time, they would DEFINITELY be onsite within the hour. Around 7.45p, I called to find out what was actually going on and they said the same thing: we’ll be there within the hour. At this point, I couldn’t wait until 9p for a plumber to show up (if they planned on showing up at all), so I rescheduled for Thursday, May 3rd. The first thing the tech, Nick, said on May 3rd was, “I’ve tried to get a hold of Mark a bunch of times, but he never answered or got back to me”. GREAT. I don’t know much about plumbing, but Mark had promised our pipe would be replaced with a Y pipe; Nick had not been told this and Nick would not do this. He went to the store and got whatever part he needed (shouldn’t that have been in his truck?) and got to work. He was able to push the clog through fairly easily, which I really appreciate, but also think is TOTAL bull, considering the THOUSAND DOLLAR LINE Aaron tried to feed us. He was also able to quickly replace our holey pipe with a new pipe, that was still not what we were promised by Mark. All in all, this was an already unfortunate circumstance, which we didn’t bring on ourselves, that was just exacerbated by Mr. Rooter. As much as I would like to give them big hurrahs for fixing our pipe, they broke it. And as grateful as I’d like to be that they could push the clog through without ripping a hole in our wall and charging us a thousand dollars, that was apparently a totally legit, normal, easy action that should have been done five days prior. 0/10, would not hire again."

"Sage and Cedar did a great job overall! My new steps and porch railings are beautiful and the process was pretty seamless from start to finish, very professional and great communication. If I have any work in the future I will definitely call up Sage and Cedar to do the work."

"They did fine"

"AWHR sent Peterman Plumbing & Heating Inc to perform the repair. They were responsive and called within 30 minutes to set appointment. The work however, is unacceptable because when they said they'd take care of the malfunctioning programmable box, I thought they meant they would repair/replace it, but they removed it! They also set our water temperature too high - I tested it coming out of our kitchen faucet at 145 degrees, even though there is a sticker on the front of the water heater indicating dangers in setting the temperature higher than 125. Peterman never mentioned even changing the water temperature - we found out quickly on our own. I called AWHR again today to get Peterman back to reset the water temperature to a safe temperature - two hours later I have not yet heard from them. Very disappointed with AWHR and Peterman Plumbing & Heating Inc - would NOT recommend!"