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"Couldn't have been better. Gene knows customer service and he does a great job"

"Sheldon Faison F.A.C.E.S. LLC served as my inspector during the month of August in regards to closing on my property. Since then -- and barely a month later, I experienced issues in regards to the heating system. I paid to update it and was informed I would need to replace the HVAC unit completely before the end of the year (*this is noticeable because the HVAC unit was perhaps the first thing I inquired with you about but I was told not to worry about it and that the system was still "good"*). Note that this will cost approximately $6,000 - $10,000 in addition to the $1,000 I've already paid. Secondly, we are now in the month of March--I haven't been in my home for a full year and already, there are issues with water leaking from the third floor bathroom unto the living room floor. If one actually looks closely, there appears to be a very obvious bulge in the living room ceiling that was there since the day of closing. I reviewed the report and while it does mention issues with ceiling drywall not being sealed properly, this was not mentioned during the walkthrough and no added importance given to this issue versus less serious issues being given high importance during the walk though despite this inspector placing a great importance on explaining things to the minutiae. There were also issues with the toilet running that resulted in a higher than normal water bill for a few months that I also had to account for and again--this was not mentioned in the inspection report. I am sure there are quite more issues that haven't come to light yet but as a first time homeowner-- it is extremely disappointing to me that these items were not factored in the inspection report as this would have made all the difference in my decision to purchase this home."

"Our family had a positive experience with My Pest Pros (MPP) in removing a large hornet's nest (soccer-ball size) from a tree just above the driveway of our townhome. After looking at different reviews and comparing vendors, I decided to try MPP as a first-time customer. Lots of pluses. First, Kayla (receptionist) was friendly and professional during the intake call on Friday to assess the problem, ask for the location of the hornet's nest, and provide an estimated time window on the next business day (Monday). We requested a one-time service payment option by check. Second, the staff person (Hunter) arrived on time (8:30am) and called me 15 minutes in advance. He completed the job in about 40 minutes by spraying chemicals to reduce the number of live hornets, sawed off the entire branch of the crape myrtle tree, and then cleared the entire branch with the soccer-ball size hornet's nest attached. Third, he explained we were lucky the hornets were not bald-faced hornets (which continue to attack you even after the nest is removed). Although it was $275 to complete the work, it was worth it to remove the hornet's nest and gain peace of mind. We would use their services again!"