Get matched with top door pros in Russell, IL

"I went with this company because of all the 5 star ratings. I wish I had the pleasure to experience a 5 star service. Unfortunately, I did not. I first have to say that overall the installation of my doors were good. However, in order for me to give 5 stars, the following has to ensue. Professionalism, Punctuality and attention to detail. The head installer Jacob, first arrived with a nasty disposition and when the project started, he had the audacity to have a full blown loud argument with his co-worker in my house, which made me feel uncomfortable and unsafe. Secondly, they were to arrive between 8am & 9am, I get it if one is running late because of traffic or other unforeseen circumstance. They arrived after 9am and a courtesy call would of been nice. Once the project was done, there was no initial walk through with the head installer. Because I already felt a bit intimidated by the earlier ordeal between jacob and his co-worker, I did not ask Jacob for a walk though nor did he offer one. I took it upon myself to do a quick inspection. Everything at face value seemed to look ok. So the next morning once everything settled, I did a more thorough and lengthy inspection. I discovered issues that in hindsight I wish I could of addressed the day of the project. Please see attached photos for what I found. Although these issues I found are minor, I have to say that for almost $10,000, I expected a perfect job to be performed from start to finish. The pictures below are a result of someone not paying attention to detail."

"Excellent. Kevin figured out the problem with the sliding patio door quickly considering you couldn't visually see the Christmas Decoration that somehow got trapped under the sliding door. He also fixed a crooked sliding closet door and rubber weatherstripping on an interior garage door. He was fantastic and will use him again. No doubt!"

"Mike assessed the damage and made a recommendation as to what he would suggest we do. He covered the tiles with drywall. Did an excellent job. Cleaned the area up and move the furniture back for us. Project turned out GREAT! Have hired Mike to do several more projects for us including replacing storm doors, installing a basement door and building a shed. Mike and his helper were on time or called it there was a problem. Now have a few other projects and will again use Universal Property. Reasonably priced and does excellent work."

"They were not able to fill our door space, and wanted us to make too many compromises"

"Matt got in touch with me within 24 hours of my request. He worked around my schedule and came the next day. He finished the job in less than 2 hours, which included cleanup and disposing of old door. I would recommend Matt and his company to anyone who wants their work done in a timely manner at a reasonable price."

"Hired to replace 2 window screens on the second story of our home. Val found another one that needed replacing, and he did that one too, for no additional charge. He also fixed our kitchen light so that it stopped blinking when we first turned it on. Friendly, courteous, punctual and professional. Will be hiring again."

"Jon was professional and polite. He communicated and explained everything he did and was polite and respectful. He kept to his timeline and followed through to expectations."

"The Crew is fast and clean...Very good work..I am grateful for their work."

Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.

"Very polite and knowledgeable about his job. Would call him back if I needed him."