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"The glass replacement was very efficient and timely. they came for measurements and returned the next day to replace the front room window."

"Like most contractors they were scheduling jobs about six weeks to two months out due to the prolonged rainy season. Unlike the GNHI crew that did our windows these guys were sub contractors. No problem. They showed up on time, worked like champs tearing off two layers of siding when we thought we had only one. They recommended new soffit because the old, cheap junk kept cracking whenever they touched it, so we did a change order and had them wrap the fascia boards also. Roger was to able to get the changes done at a fair price and with no hassle. I can't say enough good things about the installers. Quality work and attention to the smallest detail left us with a house that looks like new."

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They have not yet contacted me regarding the work to be done. As I am preparing to go on a vacation and will not return until the middle of next week, I'm in no hurry. If I haven't heard from them by the end of next week (May 29), I will contact them the following week.

Later:

I had paid the $1,000 advance by Visa through Angie's List, since Best Exteriors only accepts Pay Pal. Angie's sent them a check, but Best Exteriors said they didn't know what it was for, so it took two months to get an agreement signed. It seems to me that they could have called Angie's to ask what it was for. If I received a check for that much and didn't know why, I'd be on the phone right away to find out. I paid it in March. The job was done in July.

The crew of two men showed up on time and did a great job installing the windows. The problems started after the windows were in. The re-installed my two window air conditioners, but left large gaps around them where wind and water could get in.

 They fixed one of them before they left, but I had to call the office to get the other one done. It was fixed a week later, but then Alex called me and said it was not part of their job to put the A/C back in, and the customer should make the arrangements for that. Well, alright, but he didn't tell me that when he came out to make the arrangements for the work to be done. It would have been a deal breaker for me, as I am elderly and not strong enough to do that. He said they had "gone above and beyond" by putting the A/C back in for me, but I don't think it's too much to expect them to put things back as they were when they started the job. Certainly they should have told me if it wasn't part of the agreement.

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"Lon and Roger provided a detailed explanation of our window project. They took to the time to understand the challenges with this older home with the old windows not being installed correctly. The solution on how to replace and installed the 10 new windows was well-thought-out. Their team of installers work was amazing. They arrived each day and worked to have this complicated project done with perfect results. We appreciated the professionalism and trade expertise given to this project. We can not say enough about this company and the excellent service they provided."

"Yes fast and professional and cleaned up any materials that were discarded"

"Renewal by Andersen of Wyoming did an incredible job with installing windows in our home. Thank you to the team who did the install and to the company for creating these exceptional windows."

"Everything about the window replacement project with Northwest Exteriors went perfectly. Professional, worry-free, quality product, quality install, left no mess (believe me that is a big deal). Why can”t all contractors be like Northwest? Thanks HA!"

"Prompt, precise, professional, and high-quality work!"

"Counters look good, however, there was a HUGE mess. Tons of old counter top in every one my drawers and in all of the cabinets. Basically no clean up, no attempt to. In addition, they got glue in the window track and the window couldn't open. I called multiple times to have this fixed weeks apart. I did get an apology for them forgetting to come out after the first call. However, a huge mess was made getting the glue off the window seal and not cleaned up even a little bit. Rude...acted like we were inconveniencing them. Never apologized. The counters look great but customer service definitely left a sour taste."

"Several months ago, I noticed that doors in my house were no longer closing and latching. Specifically, my front door no longer locked completely. Once I got it fully locked I could no longer open my front door anymore, so I knew I had foundation issues. I called Bay Area Underpinning to come look at my foundation and do some measurements. We discovered that my front living room was sinking approximately one and a half to 2 inches. The crew, Lance Sladek, Jake Hall, and Eddie Shaw, crawled under my house and dug 30 to 40 foot holes in the ground to install piers that would lift my foundation. These gentlemen worked in very cramped dirty conditions in 90-100° weather. I was extremely happy with their work and their dedication to doing the job correctly. My after the foundation lift, my front door as well as several other doors in my home were able to close and latch again."