FTT

I inquired on a Saturday Morning, got a call within minutes, and he was out to my house in 2 hours. Very nice, efficient and solved the problem.

Knew exactly what my problem was and how to fix. Very friendly. Would recommend and hire again.

Technician took the dishwasher apart to find the source of the odor (a common problem with some newer dishwashers). I pre-wash/heavy rinse my dishes before placing them in the washer, so standing water or filter issues are minimal. The technician cleaned off several parts and recommended cost-effective ways to keep the unit smelling fresh. He did not have to replace parts which is why I marked the value for the money a little lower.

They did a great job.

FTT technician was on time, reliable and professional. He explained the problem and what was needed to resolve the problem. His work was guaranteed efficient and expediently done. I recommend this company for appliance work

He called as soon as I entered the project and said he could do the repair the same day. Nice guy, fixed the dryer, gave some very good advice about how to avoid the problem in the future. However, needs to be more professional about informing customers of charges PRIOR to repair. I was told the service call fee would be deducted from the bill if I chose to complete the repair. I asked about this twice and he confirmed. Received no itemized bill, only a PayPal digital invoice after paying (my fault, should have known better). When I asked where was the deduction I was told it was an after-hours visit and considered an emergency call which was not mentioned until I questioned the charges. Mind you he was on his way at 3:00 and said he was stuck in traffic. Needs to be professional about informing customers of all charges IN WRITING upfront.

He was friendly and knowledgeable.

Knew exactly what was wrong within 15 min. Refrigerator was running within 40 min. I still him coming back to replace circuit board. Great job.

He is very diligent and understanding of the needs of his clients

Came right away as some others have commented and was a good guy, very polite but was trouble shooting by trial and error. Ended up not repairing unit and buying a new fridge.

Very professional. He came right away. He knew what he was doing and explained it to us. He stayed till it worked and he called back the next day to be sure everything was working ok. Told us if any problems to give him a call. A very nice young man.

I have a problem with the igniter of gas oven. Joseph came in the same day to diagnose the issue and came back the next day with the part. He completed the job and my gas oven works normally. However, I personally don't think it is worth the money because the amount I spent for repair is more than 50% value of a brand new gas oven. Overall, I am happy with the customer service and the friendliness Joseph provided.

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Had an issue with our fridge after Thankgiving day and called them out to take a look at it. Turns out we just had too much food in fridge and some of it was blocking vents so the air could not circulate. The tech was very nice and explained to prevent this int he future.

Joseph was a pro from beginning to end. Went out of his way to make sure everything was perfect! And it was.

FTT barely escaped a lawsuit today. If not for the generosity of a Sears repairman, FTT would have been paying to come out and fix what they destroyed. Read on, and decide for yourself before you hire them to come to your house. This FTT 'repairman' came in and was sure he knew how to fix my Kenmore Elite Refrigerator. He was very certain that if he replaced the relay and some other piece with a 3in1 relay it would fix it. It didn't. I texted him after several hours letting him know it still wasn't working but he never responded. But he sure cashed my check the same night. Funny, huh? Sadly, I could tell he knew it wouldn't at a certain point. I could tell he was guessing. He poked around inside after he installed the 3in1. He said oh it'll start cooling off soon. But after a few minutes I could tell he was troubled that it wasn't putting any cold air out. I feel like as a distraction he started to complain I hadn't changed the water filter in a while, like it was my fault nothing was working?! Here is where it got totally weird, he told ME to order the parts. He said call parts depot and give them the model and they'd send me the right parts. Funny he left one of the two parts, but took the other so no one could ever tell if it was actually broke. And that was the one I was supposed to have replaced?! Why not leave it so I could have the part number? He just said it was the relay I need to order. Turns out the compressor was bad as I found out from a Sears tech. Also the guy almost caused me to lose out on the compressor's 10 year warranty because of his hacking together something that you normally wouldn't put on a computerized fridge. I repeat, HE VOIDED the warranty by using that because he didn't know any better! A 3in1 isn't made to go on a fridge that has an onboard computer controller. It is only supposed to be used on OLDER refrigerators! Look it up, I did! Why didn't he know that?! And he mis-wired the whole thing on top of it. So that was an extra $75 to fix that thank you! Now I have to wait 3 WEEKS for Sears to get the parts and come back and fix his mistakes. Here's the Christmas miracle part and why you too should just use Sears. Luckily the Sears guy took pity on me for my mistake in hiring FTT and gave me a break on the price by allowing me to pay for the repairs with the compressor under warranty by giving us a pass on the warranty-breaking modifications done by FTT. Lesson learned, FTT might know about appliances from 10 years ago, but certainly doesn't train to stay up to date. By the way Mr FTT guy. I have a Kenmore, not an LG. So the SmartThinq doesn't work, I DID read the manual. And its just like I TOLD you, you have to have a tech on the phone you use the Kenmore Connect. I've learned a painful lesson about using both HomeAdvisor and FTT.

He was pleasant and did good work. His pricing was very reasonable.

The contractor was fantastic, he was super helpful and friendly. He explained the processes he used and showed us what the issue was. I didn't give five stars because we still have to do some work ourselves to completely finished the job. The pricing was not coherently explained, so it was almost 4x more expensive than I thought was explained over the phone.

Excelente service!

Joseph is a highly experienced repairman. He did an outstanding job for a more than reasonable cost. He is now on my speed dial if I ever need him again. He went above and beyond. More than most would do.

Technician came out, evaluated the refrigerator, stayed for 3 hours, never ordered the part to complete the work. And the service was paid for. Hoping to hear from the company to make it right.

Great! He went out of his way to complete the job!

Friendly and professional finished same say.