Made Renovation

We have been working with MADE renovations for our bathrooms remodel. It has been the worst nightmare. The project went over the price, no contractors want to work with them, we have been changing contractors several times, they send wrong materials or they refuse to deliver the correct ones. Payments ahead of delivery or any work done in bathrooms. Customer service inexistent, we have been sending emails, calls, no one responsible.

I decided to use Made Renovation for a bathroom remodel in Southern California as I did not have connections or knew where to begin to complete a full renovation. They sold me with the idea that they design, order material and assign a GC to complete the work. What should have been 2 month project lasted approximately 9 months to complete. After completion of the project I found damaged tile in my shower. I should be covered under warranty however to date (4 months now) they are refusing to fix. Their customer service support is awful and they have high turn over within the company resulting in delay after delay with project completion.

BE WARNED: This company is a complete disaster. Do not give them a dime. * Invoiced 100% of the money upfront, which is illegal per the CSLB code. * Took 16 months to complete remodel of 2 small bathrooms. * Sold project management services, then fired all their PMs. Instead of the dedicated project manager, we were promised, we got a 25-page PDF on How to Self-Manage a Construction Project. * Disconnected their phone lines; you literally cannot reach a single person by phone. * Unresponsive to emails for days or even weeks. I only get responses if I email multiple times or CC a senior manager. * Failed to ship all materials, even after 3 deliveries. Both Made nor the contractor was unable to properly audit materials. Not just small things...they forgot a whole toilet. * Tried to mark up labor cost by 50% (industry standard is 30%). Which leads to... * Hired cut-rate contractors who use general laborers, not skilled tradespeople who specialize in anything. No plumber, electrician, or tiler - the same guy who paints does everything else. No qualified foreman was ever onsite. They trashed my house - failed to properly control dust, damaged floors and walls, stained carpets, and used my office as a shop. Literally cannot build a wall at 90* or lay tile flat/straight. GFCI outlets were improperly wired. Vents are not a standard size. The paint lines are not straight. Switches not aligned at standard height. Extra holes were drilled in a new vanity to mount accessories. The list is endless... straight-up amateurs. * Neither Made nor the GC does a site walk before work starting. This is a joke for any construction professional and will lead to change orders that cost time and money 100% of the time. * Failed to pay a subcontractor for 60+ days, causing a 2-month delay. Sub said to me, I am so sorry you are going through this, I will never work with this company again.

Made misrepresents the nature of their offerings, and the quality of work is not very good. Recommend seeking a local full-service remodeler for your project instead. Fortunately, we did not progress beyond the design phase, limiting the damage (which was still a significant amount). We signed on Oct 22. We found that Mades's website and sales materials (as well as their live pitch) at the time were misleading as to the scope of their offerings and limitations. Made bills itself as one-stop-shopping for bathroom renovations, but the reality is that they want you to pay them for remote design services and materials without anyone ever setting foot in your home, assign a contractor who they will underpay, and then send you off with good luck. Mades website features press quotes and other claims implying they have some hand in project managing the entire remodeling process (they do not). During our intake conversations, we were pitched that Made would help with the permitting and HOA approvals process (they do not). They have web pages and testimonial content that imply this. We purchased custom design services, but Made has limitations that no consumer would reasonably expect a pro bathroom remodeler to have. Want tile finished with something other than a schluter system? Too bad. Does a bathroom vanity surround? Go buy the materials yourself and hire a different contractor to do it. Made features fraudulent testimonial content on their website, and openly denies this on social media when accused. To be clear: the customer testimonials featured by Made and on review sites contain distinctive copy-paste language that can be also found in reviews for other, non-Made services, suggesting there is a coordinated and compensated campaign by Made or an agency it hired. Multiple customer reviews share the same structure and language as one another, despite being written by customers with different names in different cities. One testimonial on Yelp openly admitted to being compensated. Take any customer-generated content supplied by Made with a grain of salt and do not believe their denials. Lastly, even if you get past all of that, the quality of work is just not great. Despite paying a healthy amount for custom design services, it is clear that the Made designer did not check revisions against our feedback or QA for accuracy before passing them on to us. On multiple occasions during a protracted design process, we caught instances of feedback not being implemented, elements placed in our design that might not physically fit in our space, renderings that did not match the items on our materials list, and an inability to answer basic questions about dimensions and placement of some features (you can work that out with the contractor). This is important: Mades CEO is on video openly admitting that Made only performs light, if any, QA on its designs, and that things get missed. Rather than Made accepting any liability for this, he says, Too bad go buy [the correct/missing materials] at Home Depot. What a joke. This is not a customer-centric company: their first passion is taking money they care not about your remodel. There is heavy pressure from Made to commit to a nonrefundable materials purchase against these questionable plans, leaving the customer to work it out with a contractor via change order when they fall short. While canceling our contract without moving forward, I spoke to some local remodelers, one of whom sometimes performs construction for Made. This contractor described Made as the worst and said that they pay about a quarter of what they would normally make, and provide problematic plans. it is no wonder that contractors are maybe not super happy about working with them and that folks run into cost overruns and other construction pr...

Please reach out to the California State Contractors Licencing Board and file a complaint. They are known as Untitled Labs, doing business as Made Renovation. Please note that if you financed through Made, like I did when I took advantage of their 5-year 0% interest loan, the finance company has sent them full payment. As a licenced contractorMade Renovation is in violation of California Business and Professions Code. It is illegal for a contractor to accept payment for construction and materials before the job begins. If Made Renovation asked you for money upfront, whether you financed it or not, they are in violation of the law. If their service was in any way not up to your expectations, if you had difficulty in any way, or if your job is a mess, please contact the state licencing board. Made Renovation is a contractor, no matter what they told you.

Made: Where dreams of great-looking bathroom remodeling and belief in seamless project management go to die. Stay away from this company. It took 10 months to complete the design. The first contractor they assigned to our project has a 2-star rating on Yelp. They started talking about all of the change orders that needed to be sent within 5 minutes of arriving for the initial walk-through, as well as how they charge $200/h for any work that is a change order. After lots of fighting, we got a better contractor assigned, and construction has been going on for over two months with no end in sight (the contractor found out the MADE had not sent some of the tiles, and of course now the tile I picked is out of stock). We won't be able to use our garage, master bedroom, or bathroom for at least two months. Oh, and their workers seem to hate the company as well, which you will see if you search the company... Our designer (the second one, since the first one was totally useless) left the company, and the same was true of our account manager. Lastly, forget about being able to reach the company. Rather than individual email addresses, you will communicate with a central email address. You will send your email into the void, and maybe someone will answer. You also will not receive a direct phone number; when you call the company, they will take note of the person you are calling, and you will not get a callback. Stay away!

Absolute nightmare of an experience! We contracted with Made Renovation in August 2021 and are still waiting for our project to finish. After promising the job would be completed by the end of 2021 then by March 2022 then by Memorial Day 2022 then by summer 2022. The project was finished in July because our contractor simply disappeared. The finished result was trash. Imagine shoddily cut tiles incorrectly placed along the bathtub walls leading to ragged and sharp edges; a vanity and shower door sitting in our living room for months; tiles being cut over expensive rugs; incorrect designs (a window was off by 4 inches) leading to our exterior building walls being exposed; imagine no one responding to repeated emails; ongoing leaky faucets; an entire job performed without any furniture protection - consider what cleaning 1/2 of dust off nearly everything you own is like. And having to pay for additional cleanings because Made Renovation will not get things done. DO NOT WORK WITH THIS COMPANY!