Property Recovery 911

Very knowledgeable, especially about insurance coverage. They did a thorough job cleaning up our flooded basement. Paul was wonderful to work with. The crew were very professional and respectful.

We recently had need of the services of Property Recovery 911, and we canâ t say enough good things about this company. We had used Property Recovery 911 some years ago with great result; they made such an indelible impression then that we didnâ t hesitate to call them this Spring when our basement flooded. Unfortunately for us, our problems were just beginning. One flood, various broken pipes and three months later, PR911 was at our side at every turn, in every capacity imaginable. Not only does the company deliver abundantly on quality and service, we were provided the same crew throughout, which was very important to us and gave us great peace of mind. We immediately felt completely comfortable with them - and knowing we didnâ t have to deal with different people each time some new problem arose was a huge relief. Our assigned crew was always polite and courteous, friendly, sympathetic, knowledgeable, helpful to the point of going above and beyond, not to mention diligent and careful. They were prompt and hard working and always pleasant. It was literally a comfort and a pleasure to deal with them, despite the circumstances. They treated our personal items with great care and respect and kept us informed at every stage. We felt so comfortable with them that we could leave them alone in the house and know we could trust them implicitly. In addition to all of the mitigation, the main crewman, being so observant and thorough, saved us a lot of future hassle when he would point out additional leaks so small they would have gone unnoticed by us, not to mention he caught an electrical problem with the outlet in our crawlspace about which we had been unaware (prompting us to have an electrician out who confirmed it was badly wired and has since been fixed). He was attentive to every little detail, shared all of his findings and results, and made every single step of the process easier and less stressful in every way. We cannot say enough wonderful things about him and how he performs his job. The other crewman was also wonderful and just as hard working, diligent and attentive to all of our needs. We couldnâ t have been happier with his job performance, either. We discovered crumbling basement walls behind drywall that their mason expertly rebuilt. He is so nice and did such a wonderful job we look forward to having him back to finish the rest of the basement. The owner is patient and available at all times; always has the time to explain the process, offer advice, and calm you down. He even handles the insurance end to take some of the burden and stress off of the client. The bottom line is they truly care - and it shows. No one wants to be in a situation where your house is literally falling apart around you, and we certainly hope to never have to deal with anything else like this again, but if we do, we will, without hesitation, be calling Property Recovery 911 and be requesting the same crew. Thank you ever so much. You guys were the only bright spot in this nightmare, and we appreciate you more than you can imagine.

Iâ ve used property recovery 911 a few months ago for a mold remediation project. They were knowledgeable, professional and always on time. Unfortunately, a month ago I had a separate issue that came up â Once again, I called Paul, and he got someone over here quickly. I was not surprised that my experience was just as perfect as last time. Leaks are horrible, and stressful, but it is definitely a comfort to have a reliable company like this on the job.

Very professional polite on time. Paul and team work is exceptional.

Paul and his team did an outstanding job of creating an Awesome Customer Experience, as we had water damage related to heavy rains and a leak in our roof that we found out by this event. They were fast, reliable, clean and diligent in working for us in and with the our insurance company to get us the very best outcome. I surely would recommend Property Recovery 911 to anyone that has a emergency situation and needs someone that is honest and focused on quick and complete resolution. Thx Paul and the Property Recovery 911 Team

Paul provides great service and advise from the very first time I spoke with him on the phone. He explains step by step the steps that they would go through to dry out my flooded basement, then he made sure to be there in person as we sorted through and photographed each item that was destroyed. His team was very professional, prompt, and left my basement dry as a bone. 100% will be recommending him to any friends with water issues in the future. Thanks Paul!

Paul, as well as his entire crew, have been nothing short of amazing. From the moment Paul called me on the phone to confirm my appointment, his genuine concern and compassion about my water heater leak was evident. The very next day he and five of his guys were in my basement working on getting all of the water damaged items out and drying the wood. This is my first real “adult” situation regarding a home issue, and I can not recommend Property Recovery 911 enough. Thank you!! :)

Paul came to my house within 30 minutes as promised, I was in a panic, I had no idea what to do about the water in my utility room and I was afraid it would flood the entire lower floor. He immediately went to work. I would definitely recommend Paul and his team.

Work is still in progress, but so far Paul and team have been wonderful. They are responsive, neat and hard working. I will update with complete review once all work is completed.