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Solution Based Plumbing and Heating, Inc.
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Water Removal Recovery Service,
About us
Solution Based Plumbing and Heating is a family owned business with 15 years of field experience. We pride ourselves in quality work at fair prices. Whether it's a no heat call after hours, a bathroom, or a new boiler, our goal is to give our customers long term solution -based answers to all their plumbing heating needs. Thanks! Josh and Stacy.
Business highlights
Emergency services offered
14 years of experience
Memberships & Affiliations
Reg Master Plumber
Services we offer
Burners, Heating, Oil, Plumbing
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7144 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 16% | ||
| 0% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 144 reviews
Christopher D.
Feb 2019
Gas Boiler or Radiator Heating System Repair
Fast and friendly.
Marc S.
Jul 2017
Water Heater - Repair or Service
Responsive and professional in removal old and installation of new water heater.
Laurie B.
Jun 2017
Sewer Main Install, Replace or Repair
Left my yard a disaster, even though the contract said they would grade and seed. Beware of the excess water clause. Owner didn't/wouldn't show up at the end of the job to discuss the disaster left to my lawn. I had to pay a landscaper to regrade and seed the lawn.
William S.
Jun 2017
Faucets, Fixtures and Pipes - Repair or Replace
I had frozen water pipe. Came to my home assessed what could be done, advised me and even gave me a military discount. Excellent service and nice friendly guys.
WILL S.
Oct 2016
Gas Piping
They did a fine job running a gas line to my fireplace so I could convert from wood logs to gas.
Martin S.
Jan 2016
Tankless Water Heater - Repair
Professional,courteous,pleasant and Dan promptly returned for a minor adjustment.
Robert E.
Jan 2016
Faucets, Fixtures and Pipes - Repair or Replace
They called while I was still on line , quoted prices , and set the appointment , all on a Saturday at about 5:30pm . They came on time , Dan worked fast and clean . I took his advice to replace aging flush valves ( over ten years old , good idea ) . I would not hesitate to use them again .
BARBARA Q.
Jan 2016
The quality of the work was top notch. Josh was very knowledgeable and took the time to explain what he was doing during the repair. Stacy was professional and nice when scheduling and getting pricing for my repair. I highly recommend their services. I will definitely use them again.
Karen B.
Jan 2016
Drain Clog or Blockage - Clear
The problem erupted just before we left for the holiday. On a phone call, the owner diagnosed the problem as the waste pump, and patiently took us through steps for a temporary fix. The actual service was very professional, prompt and fair, and everything was explained. I will use them again, and recommend their services.
Dena R.
Jan 2016
Water Heater - Repair or Service
They were nice and came out the same day.
George F.
Jan 2016
Faucets, Fixtures and Pipes - Repair or Replace
They were sooooo prompt after my initial call. I heard from them and they were here in less than 3 hours.
Bob L.
Dec 2015
Faucets, Fixtures and Pipes - Repair or Replace
Stacy was excellent to work with... she provided accurate pricing and scheduled the service around my availability. The technicians showed up on time and performed the required tasks to my satisfaction. I recommend using their services for your plumbing needs ~ Bob L
Rob M.
Dec 2015
Faucets, Fixtures and Pipes - Repair or Replace
Deric S.
Dec 2015
Drain Clog or Blockage - Clear
None at this time
Mini V.
Dec 2015
Drain Clog or Blockage - Clear
They provided prompt service. On arrival I had other things that needed to be looked at, which they also did at that same visit. Courteous and professional. Although felt they were a little pricy.
Debbie H.
Dec 2015
Water Heater - Repair or Service
Super fast, clean, efficient
BARBARA Q.
Dec 2015
Gas Boiler or Radiator Heating System Repair
They called me back , I sent them pictures , they quoted me a price and than we talked about coming out next day with them calling with a hour notice,waited all day no call and no show. They called 5 days later to say the could come out that day.
Response from Solution Based Plumbing and Heating, Inc.
"Good news! We wrote the customer and she was open to giving us a chance to redeem ourselves. Service went perfect and she said she is giving us 5 stars. It's a simple thing, all companies make mistakes or have small issues. Look the person in the eye, offer to correct, stand by your work. Thanks to this customer for giving us the chance to show that we intend to be a top notch service provider even when the inevitable error occurs!"
Suzanne Z.
Dec 2015
Faucets, Fixtures and Pipes - Repair or Replace
Stacey responded immediately to my request for emergency service to fix a rapidly dropping tub faucet. The plumbers were personable, efficient, and had the required part with them when they arrived (I sent Stacey pics of the faucet after the initial call). I am extremely happy with the customer service and work. Will recommend in a heartbeat.
Patrick I.
Dec 2015
Faucets, Fixtures and Pipes - Repair or Replace
Josh, Stacy, and the entire team were fantastic ! They were very personable and professional. The attention to detail was great. The communication, from everyone, was excellent. It was the best experience that I have ever had, with any home project. I would absolutely recommend this company for any task; big or small !
Bow W.
Dec 2015
Water Heater Installation and Replacement
From the initial call they were great. Worked with me to squeeze me in the morning after thanksgiving. The crew showed up on time, walked me through step by step what they were going to do and the cost. They did excellent work , exceeded my expectations. Would definitely hire again and recommend to anybody.
William L.
Dec 2015
Faucets, Fixtures and Pipes - Repair or Replace
Nice guys
Paul D.
Nov 2015
Sewer Main - Clear
They were very quick to call me after setting up the appointment online. The technicians were on time, friendly, knowledgeable, and did a great job.
Miki D.
Nov 2015
Faucets, Fixtures and Pipes - Repair or Replace
I was slightly uncomfortable when the technicians arrived as they smelled of cigarettes and did not carry any form of ID. My husband, being more trusting, allowed them in! Turned out they did an excellent job installing the vanity, even removing old tiles to allow for proper fit. The work was very reasonably priced as well. Would definitely recommend them, but still think they should carry ID given the way of the world today!
Response from Solution Based Plumbing and Heating, Inc.
"Thank you for the review! Typically the men have their id on them and, they were in a company shirt. I will address the ID with the guys. In the case that any customer is unsure please call the office I would hate to make anyone uncomfortable. Thanks Josh and Stacy."
Alex B.
Oct 2015
Gas Piping
Put request in late Saturday and they called back right away. Came on Monday to do the work. Provided helpful safety suggestions on how to proceed, which was much appreciated given the fact that we hired them for gas-related plumbing work. Certainly recommend.
Alissa G.
Oct 2015
Drain Line Breakage - Camera Locate
I hired Solution-Based Plumbing for three jobs. The first was a hard-to-diagnose leak. Josh, the owner, was very thorough in reviewing several units and the basement of our condominium building. He presented an option of rerouting a line rather than incurring the time and expense to cut through many walls and ceilings to find the leak. We very much appreciated that his thorough investigation resulted in a simpler, lower-cost solution. He and his assistants have been courtesy, prompt, responsive and neat.
Licensing
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FAQ
Solution Based Plumbing and Heating, Inc. is currently rated 4.7 overall out of 5.
Solution Based Plumbing and Heating, Inc. accepts the following forms of payment: CreditCard
Yes, Solution Based Plumbing and Heating, Inc. offers free project estimates.
No, Solution Based Plumbing and Heating, Inc. does not offer eco-friendly accreditations.
Yes, Solution Based Plumbing and Heating, Inc. offers emergency services.
No, Solution Based Plumbing and Heating, Inc. does not offer warranties.