Transitions

I have just finished a full kitchen remodel on my century home. TMG under the supervision of Joey Mannarino had to remove 3 supporting walls even before the kitchen remodel could begin. All the trades were very accommodating and made sure everything was cleaned up each day. Joey was on the job daily making sure it ran smoothly. We were able to mesh the old with the new seamlessly. The entire job was done on time and within budget. I love the end result and couldnâ t be more satisfied. I look forward to having Joey and his crew on a new project soon.

Project is not complete yet - I will do a rating when the job is done

Joey, Ray, Dave, and Charla made the process extremely comfortable. They helped in all areas with respect to design, color, and execution. They made us feel like a part of the family, and they were always there to answer our questions. I am completely satisfied. Congratulations to them to a job well done.

Let me start off by saying that this review is based on my experience only and may not reflect on the company as a whole. What experience I had may not be the same for someone else. It is of my opinion based on my personal experience in conducting business with them involving over $100,000+ of my own money, that Transitions by Firenza (TBF) and their Vice President Joseph (Joey) Mannarino (public information link: https://www5.sos.state.oh.us/ords/f?p=100:2:::NO:RP::) engaged in questionable business practices against me that may be protected under the Consumer Protection Laws of Ohio. As a consumer, I cannot recommend their services and should have done due diligence before going under contract with them to remodel my home. I should've read BBB complaints (which can be found here: https://www.bbb.org/cleveland/business-reviews/countertops/firenza-stone-inc-in-willoughby-oh-16006598/reviews-and-complaints?section=complaints) and the complaint-reviews (which can be found under the Firenza Stone Google Business Review page online. I should've also checked Lake County Court Records for court record history (which can be done here publicly online: http://phoenix.lakecountyohio.gov/eservices/home.page.2) and the Cuyahoga County Court Records (which can be done here publicly online: https://cpdocket.cp.cuyahogacounty.us/ ) and the Summit County Court Records (which can be done here publicly online: https://clerkweb.summitoh.net/PublicSite/SearchByName.aspx). Brief Summary: I found them on Home Advisor and met with Joey Mannarino at my home to discuss the remodel of my home. We agreed on a $130,000 remodel budget including his $15,000 project management fee. I asked for a contract, he told me they normally don't do contracts and sent me an invoice instead. I hired an attorney to draft up a proper remodel construction contract with a $130,000 max limit, and the time schedule we agreed to. I paid those legal fees out-of-my-own-pocket to protect myself. At the advisement of legal counsel, I also hired an Owner's Representative to supervise Joey who was to supervise my remodel, since I lived out of state at the time. Paying someone to supervise a remodel, and then paying someone else to supervise that person to supervise the remodel, sounds a bit much right? In the end, I felt very thankful I followed my instincts. By the time I fired TBF / Joey, the project was only 75% completed, the deadline way past due, and the costs were enormously high at ~$155,000 (suppose to be 100% completion at $130,000). They ignored my emails to get my approval for costs going beyond the contract max, kept doing work, and billing me outrageous rates. Their invoices never broke down labor hour/rate, but was a summary of charges for the week. He made so many mistakes including designing my cabinetry without my approval! His methods in collecting payment: First, he tried to collect more money than was billed. I had to remind his bookkeeper that I only pay for wo

Joey, Ray and their entire team are absolutely the best. If you are looking to do any kind of a remodel in NE Ohio, you owe it to yourself to reach out to them . From the initial design to doing the actual work, they are the most professional and helpful. If you are looking for a WOW design and great workmanship, these folks are amazing. We are so impressed with how our kitchen came out that we are going to use them again for redoing our master bathroom as well as adding on another bathroom to our home.

They always arrived on time and made sure I didn't over spend. That's refreshing.

We desperately needed the main bathroom in our home upgraded but had no idea what or how to do it. Contacted Transitions and arranged for Joey and Ray to come look at it. Loved their ideas, went to the showroom to pick out the cabinet style, countertop, etc then left the rest to them. The professionalism, courtesy and good humor of everyone from the showroom to the contractors who came and did the work was superior and made the experience less stressful. Sharla was always available to answer questions. The quality of the workmanship was also extraordinary! Dan and his crew of very talented craftsmen made this project a joy. I absolutely love my new bathroom and have been recommending Transitions by Firenza to friends and family. They are a top-notch group!

We hired this firm for complete kitchen and laundry room renovations as well as installation of hardwood floors throughout most of the main floor. Designer was extremely helpful in incorprorating our wish list into a cohesive, practical and aesthetically pleasing design. Joe Mannarino did a great job managing the project and keeping things moving forward. We love the quality of the materials used, found most of the subs to provide superb service, and think the final result is stunning. The project also came in extremely close to budget.

Great group to work with, with skills and humor. Can't wait for the beautifully designed kitchen and laundry room to be complete.

I recently had both my kitchen and bathroom remodeled by Transitions. I have never tackled a home improvement project of this size, but Joey, Dan and Company made it easy. From those who work in the office, to the designers, to those who manage and create the new environment, the Transitions employees are top-notch. Work was scheduled and accomplished in a timely manner. If there was a problem, it was handled very quickly and professionally. I am extremely pleased with every aspect of this project and plan on asking them to help with some smaller projects in the future. My heartfelt thanks to all involved.

Great company. Easy to work with. Would highly recommend!

My husband and I decided, rather quickly, that we wanted to remodel our bathroom. After several quotes, Transitions by Firenza, won our vote. They were not the least expensive, but they were the most knowledgeable to fit our needs. We thought we knew what we wanted, but after their assessment of our space, they gave us wonderful ideas that we had not considered. Joey does not know the meaning of the word “no.” Anything we asked him if it could be done, his response, without hesitation, was “YES!” We needed this project to be completed within 30 days. Joey assured us it would be. 25 days later, completely remodeled, all garbage removed, and we are happy people! Every step of the way, either Joey himself or his right arm assistant, Dan, were in constant contact with us. One or both of them stopped by daily to check in on progress and assure us we were on schedule. They also addressed any concerns we had. They made certain each step was perfect and we were pleased before moving on. Daily base camp emails with current updates and appointment times were in my inbox each morning. Cell phone numbers were given with a “never too late to call” policy. We could not have made a better decision. Upon settling the bill, we finished under our original estimate!! Oh and our new shower, finished in 25 days! Perfect!

Joey was very easy to work with, always retuned phone calls promptly, and was willing to make multiple visits to our home during the design process. He did an excellent job in giving us what we wanted at a reasonable price, which ultimately came in under budget. All of his subcontractors were a pleasure to have in our home and the quality of their work was outstanding. Joey made a number of design suggestions that turned out to make the kitchen special, and fit our needs perfectly. Everyone who sees the finished product raves about it, we couldn't be more pleased with the results.

Transitions by Firenza was one of two finalists for remodeling a master and two other upstairs bathrooms ($40-50K budget). Joey Mann was able to provide a firm quote with allowances for equipment in the course of our meeting (followed up with an e-mail quote). Their crew was available on our schedule, and throughout the experience all were professional, conscientious and committed to exceptional work. They have an extensive selection of materials themselves, but are customer driven and strive for total satisfaction. They were not the lowest bid, but not high either, and the addition of a project manager (Keith) and a consistent crew was a differentiator. Two of our neighbors had "bad" experiences where inconsistent crews undermined the quality and confidence. Not with Joey, Keith and Transitions crew. These guys have pride in their product and relationships, and they keep their commitments. They get it.

Felt that they had a great crew, but I felt that there were problems that came after the work was complete. failed to respond despite multiple attempts to contact. some of the issues included are cracking tile in the shower, grout coming out of the floor, a dryer vent that wasn't properly connected or sealed, and electrical concerns were not responded to.

They were all very professional very helpful with questions or concerns. Joey, Dave, and Keith were always available even on weekends. They even bent over backwards to find the back splash tile I picked out from a web site. I would very highly recommend this company and the guys! The Best !

Excellent and then some

Joey was always available for questions and followup. Even on weekends!

I highly recommend this company! The workers performed outstanding work in our bathroom. They were very helpful, friendly, and at the end of each day cleaned up after the work they had done. I would have them come and do work in my home again!!!

Kitchen remodel. Joey helped me along the wayand was very helpful.

very proffessional

Talk to Joey he will solve all your problems to your satisfaction!

We are very pleased with our new windows. I can't beleive we waited so long to have them replaced. It changes the entire look of the house and provides so much more light. The workmanship and quality of the windows are spectacular. The workmen arrived on time as promised and completed the job in the quoted amount of time. Demolition was swift and clean up was done without a trace of debris. Can't wait to start our next priject.

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