Fine Painters Inc

They really are not that good because the work they did started to deteriorate quickly after they did it. They came back and resolved the problem but they also did additional work; they really are not the best painters. The price was very reasonable and they also did some exterior painting for me as well. The interior painting was not as professional as I thought it could have been but they were quick to respond to my needs. They were punctual.

They are perfectly lovely people to deal with and are honest. However, it falls on the home owner to manage the work. The crew doesn't always know what to do and what not to do. They painted the metal fixtures on the doors. Five years later the paint is pealing. When I called them to make them aware of this they did their best to try to remedy the situation.

It is rare today to find as dependable, efficient and honest a group as Fine Painters Inc.  They completed the job on time, exactly to the estimate, and were even able to accommodate extra work within the specified time frame.  They were immediately responsive to any questions or concerns.  They also took great care to clean and put things in order at the end of each day. <br /> <br /> I highly recommend them to anyone.

I selected Fine Painters based on the numerous A+ reviews on Angie's List (I am now seeing the less than stellar feedback which is frustrating). <br /> <br /> Luis sent Keu out on two occasions to review the extent of the work I needed done so that a quote could be generated.  Luis emailed me a quote which seemed reasonable and I worked with them to schedule a start date.  We had agreed on a start day via email but I got a little concerned when the evening before the scheduled start of the work I had not received any type of confirmation on the start time, the schedule for the work or how long it would take.  I sent an email to Luis that evening prior to confirm we were still on and get more details - at least a start time and to verify that the workers were comfortable working without me being home the whole time.  I work 40+ hours each week and at the time, taking off all day was not an option  (I wanted to be there to supervise all the work but could not be). <br /> <br /> The next morning Keu showed up with Ricardo, who would be doing the work.  It was right then that I realized there would be problems.  Ricardo's first language is Portuguese and his understanding of English is rough.  That's no fault of his but throughout the process I had a VERY difficult time communicating with him and explaining problems that I saw.  At one point Ricardo got Keu on the phone to try to translate my concerns. <br /> <br /> Ricardo was a very pleasant/friendly guy and I felt comfortable leaving him in my house to complete the work;  each morning I met him and made sure he got started before I left for the office.  However, the entire time I worried that shortcuts or work below par would happen and would not be caught because I was not home. <br /> <br /> On the first day of work, Ricardo worked not the roof door and upon inspection that first night, the exterior of the door looked really good.  On the second day, Ricardo started on the interior work.  Because I left for work, I asked Ricardo to cut out the main section of drywall while I was home so I could personally ensure it would be taken out (and not just refinished); I was worried about getting any moldy drywall out of the house.  Ricardo kindly cut out the bad section of drywall and we found damp, moldy insulation behind that.  Ricardo pulled it out.  I will give him credit for leaving the opening cut into the drywall for two days, partially to let it dry out but also because it was raining and he noticed that some water was still leaking in from above.  When I got home, I noticed the open area in the ceiling and noticed water was dripping in - Ricardo had left a plastic bucket there to catch the water.  Keu called me that evening to let me know of Ricardo's findings while I was at work and told me that the next morning when Ricardo arrived, he would show me what was causing the problem (and get my approval to fix it).  Ricardo did this and I gave him the OK to do the additional work (for more $$$ of course).  When I returned from work that night, the open ceiling area had been patched with new drywall but I had no way of verifying that Ricardo put new insulation in place of the bad stuff ripped out.  When questioned, he said he did, so I trusted him. <br /> <br /> Over a period of about 5 work days, Ricardo completed all the work requested (95% while I was away from the home).  Here are the problems I had with the work completed: <br /> <br /> -Ricardo went into my basement and started using tools and supplies I had in the basement, including old white paint I had left over from when I bought the house 4 years ago.  I wanted fresh paint used for the ceilings, not the little bit of leftover white ceiling paint left in the basement. <br /> -Ricardo used my good Dyson vacuum to clean up construction debris and I found the vacuum clogged with drywall tape.  He had gone to the basement to use my other supplies but did not bother to use the heavy duty ShopVac that was sitting there.  Nor did he ask whether he could use the supplies/tools in the basement or let me know that he needed a vacuum.  I would have directed him to the ShopVac. <br /> -During the day, the streaks and uneven painting on the first floor ceiling is apparent.  The quote was to paint the ENTIRE first floor ceiling and from the streaking and brush strokes it appears that it was spot painted. <br /> -The drywall patchwork done in some areas (he replaced drywall at both the 2nd & 3rd floors) isn't completely even and smooth.  It is noticeable that drywall has been replaced. <br /> -The accent paint was to be applied to a few select walls (the rest painted white).  Ricardo accidentally painted a wall that was to be white with the accent color. <br /> -In the 3rd floor stairwell, there are several areas where the painting again looks bad under daylight.  Patches can be seen that have a different texture than the rest of the wall. <br /> -For the last month or so after the work I have found drops of paint almost everywhere through my house - on the bathroom faucet, on the wood railing, on my dining room table, etc. <br /> <br /> I am upset that I paid in full for all the work.  I am also upset that I have emailed Luis with my complaints and have not heard back from him.  Admittedly, a big part of the problem is that I was not present to supervise all the work but still, I expect a certain level of professionalism from a company (especially one with some many good reviews).  I also found it very frustrating to try to communicate because of the language barrier. <br /> <br />

I have waited several months to write this review, in order to make sure my emotions don't get the better of me. It's critical that I provide the review, however, so other AL customers don't get taken for a ride like I did.  <br /> <br /> I had a baby on Sept 21, our first. During my pregnancy, my husband, father and I worked like dogs to redo the future baby's room. We gutted it, and rebuilt it from scratch. We were about 98% finished when the baby arrived, 10 days early, and hadn't finished painting the trim. We couldn't move the furniture into the room until the painting was finished, and with a brand new baby, we couldn't do the painting ourselves. I found Fine Painters on Angie's List, and Luis came over to meet with my husband and provide a quote. Frankly, I was surprised at how low it was ($300), but on the basis of so many good reviews, I decided to go ahead with using Fine.  After my husband clarified the language in his first proposal, Luis increased the price to $440, which I still thought was a good deal.  <br /> <br /> We thought the job would take less than one day. We were wrong! The painter, Marshall, showed up on Saturday morning, on time. He proceeded to the work space, and began working. The red flag went up when he asked us for blue painters tape. Why didn't he have his own??!? Marshall worked quietly until about 5 PM, when we had to leave the house, so we asked him to pack up for the day. What he had accomplished in 8 hours was: (1) NOT filling the holes/sanding the new trim as agreed, (2) using a ROLLER to prime the baseboards, closet and room doors, (3) getting dots of roller paint ALL OVER the hardwood floor.  <br /> <br /> Having a one week old baby, and what I now know is a herniated disc, I didn't exactly run into the room to check out his work that day. The next day, Sunday, I did. I hit the roof. I couldn't believe how sloppy and disrespectful Marshall was. We busted our butts to make that room as nice as we could, and he ruined it completely. I called Luis, left a very direct message about my displeasure, and told him I wanted it fixed, by a different painter, right away.  <br /> <br /> Luis called me back on Monday morning, and was very apologetic. He promised to show up himself to inspect the work and decide what to do next. When Luis arrived, he had Marshall with him. He left Marshall outside, saying Marshall was too "embarrassed" to come in. I showed Luis each part of the paint job that didn't meet my expectations (visible joints and nail holes in the trim, paint all over the hardwood floor (including in the hallway outside the room), fuzzies and other crap in the paint from a dirty roller. He was very understanding and said he'd explain to Marshall what I wanted, and that Marshall would fix it. I was skeptical, and Luis said that Marshall was an excellent painter. So I relented, which was a BIG mistake.  <br /> <br /> Luis spent 30 minutes in the room with Marshall, then Luis left, and Marshall stayed until 6 PM. He put two top coats on *most* of the trim, and his work was equally messy as before. He was so slow at the job, that by the time that day was over, I just wanted him out of the house, realizing that I would NEVER be satisfied with the quality of work that Fine Painters would provide. So I paid him, and he left.  <br /> <br /> Over the next few days, whenever I looked at the room, I got so ANGRY because they took brand new carpentry and made it look like old, painted over many times, CRAP. My beautiful baby's room was ruined by these jokers, and I couldn't use it until it was fixed. And I had to do the fixing.  <br /> <br /> Three months later, the room still isn't done. It's taken at least 20 hours of work to try to undo the damage that Fine Painters has done, and to be in a position to begin painting the trim again myself. Going around the room, I noticed that Marshall didn't even paint the tops of the door and window trims.   <br /> <br /> New moms with bad backs and this kind of work really don't mix. But Fine Painters taught me a lesson: if you want it done right you have to do it yourself.

Their estimate was about $1,000+ less than their competitors and I should have paid more and gone with another company.  Their work in many places, but particularly the dining room, was very sloppy.  Paint spots were left on mirrors, floors, and windows.  There are drip spots on the walls. In one room the plastering was done so poorly that it looks like there is some kind of growth under the paint.  Some smaller holes around light fixtures and in corners were not plastered. The finishing work was particularly done poorly.  In many areas, the wall paint is on the moulding and vice versa.  They did the job in 5 days, finishing after dark on a Friday.  They needed to come back for another half a day to see the job in the sunlight and finish it properly.  For about three weeks, I noticed more and more areas of bad painting so I finally emailed Luis to come and fix the bad areas.  He replied and said he would contact me that week and set up a date to do so.  I have not heard from him since despite an additional email and phone call from me.  I have used Fine Painters in the past and they have done a much better job.  I think it all depends on which crew members you get.  This time I got the bad painters of the crew.

I will never use this company again and I certainly wouldn't recommend them to anyone. <br /> <br /> t contacted Fine Painters based on reviews from Angie's List and had exchanged emails with Luis on the scope of the service as described above.  The email communications were clear and left me feeling confident that Fine Painters knew my schedule, concerns and the scope of the work.  Wrong. <br /> <br /> Luis arrived thirty minutes early for our scheduled walk through of the two houses.  I provided him a print out that included a room by room run through of the colors and what was to be painted.  We then travelled to the new house and did a walk through at that house too.  When completing the walk through of the new house, I wanted to ensure he knew that the common areas were a priority and that the bedrooms could be left for last.  Luis had a thicker accent and it was a bit tough communicating with him, but again I felt that he understood the work to be completed.  Wrong again. <br /> <br /> Based on the schedule, I had assumed the work would be starting Thursday afternoon after Luis purchased the paint.  The painters actually didn't arrive until Friday morning.  There were three painters of which none spoke English.  When I arrived earlier in the evening, it was difficult to determine what had actually been completed.  I couldn't communicate with the painters to confirm the priority and to determine when the common areas where going to be completed.  They had started touching up spots on the ceiling, but no further work had been done in the common areas in the upstairs area at least. <br /> <br /> Luis showed up Sunday night with another worker and they ended up staying all night to get the majority of the job completed and another painter showed up in the morning to complete the finishing touches at the house.  I'm still not clear as to what exactly the three man crew did for Friday, Saturday and Sunday.  Yes, rooms were painted, but certainly not well.  If it wasn't for Luis and his other guy pulling an all nighter, the job would have never been completed in time for the movers. <br /> <br /> They started painting at my current house on Tuesday.  When I stopped in Tuesday night, I discovered that they started painting the wrong room.  I called and left a message with Luis very upset his crew.  He had another employee call me back who was able to communicate with me more clearly.  It was extremely frustrating when the painter said that he had no idea the room being painted was incorrect.  I don't know what more I could have done to clarify the scope - I exchanged emails, I gave them a detailed description of the scope of work and I completed a walk through with Luis.  None of this seemed to have helped.  <br /> <br /> The summary of my issues and challenges with this company include: <br /> <br /> - Poor time estimates (supposed to be completed Saturday or Sunday and didn't complete until Monday AM at the new house, one worker had to work on Thanksgiving at the new house to have it completed on time) <br /> - Unlike the quote which stated "Primer coat will be done as necessary to any walls prior to painting" there was not one wall that had primer used and I had some bold colors to which new paint was applied (e.g. red to deep garnet, orange to a very light yellow) <br /> - The patching, sanding and filling of nail holes was done sporadically at best - that was even where they bothered to take them out of the walls <br /> - Only a limited number of outlet and switch covers were removed <br /> - Drop clothes not used consistently nor were they used well <br /> - There was paint on floor in multiple places - not just a spot here and there, there was paint every where <br /> - There was paint on kitchen counter and on a hanging light (of note, Luis did clean the light after I pointed it out to him) <br /> - Spots were missed (for example I can still see the original red through the Deep Garnet in the living room in spots) <br /> - There was a complete inability to communicate with the main painting crew <br /> - They painted the wrong room and didn't follow my request for the priority of rooms to be completed  <br /> - Moved the stove and didn't put it back in place <br /> - Removed wall paper from the full bathroom and left the bath tub full of dust, paint chips and grime <br /> - Cleaned up their brushes and such in the kitchen sink which was then left covered in paint spots <br /> - Used one of my towels as a drop cloth that then had to be thrown out  <br /> <br /> I will never be using this company again.  They created massive amount of headache and worry for me during an already stressful time of trying to move into a new house.  I would love to say the end product was worth the headache, but that isn't even true.

They were very nice and professional. The only thing I wasn’t thrilled with was that my son’s room was sort of a brighter green color and I found areas where they had missed the second coat. However, they came right back and fixed it. Overall, I thought that they did a fine job. We spent about $3400, but we had the entire interior of our house done. They did a very good job. I would recommend them. They were two brothers and they had some other guys that worked with them. One of the brothers had gone home to Argentina at one point and I wasn’t sure if he was coming back. If they are still around, I would definitely have them back.

They were a little sloppy but after me telling them they went back and cleaned the mess up. I would think twice if they were painting the inside due to their sloppy nature.

They were excellent. I would recommend them to friends and family members. The quality of work was excellent. I would use them in the future.

He was very polite and professional.  He did great work.  Just a very nice gentlemen. 

Overall, my experience with them was very good. Luiz has a great eye for color, and made choosing my colors incredibly easy.

A representative came to my house to give me an estimate.  he was very friendly and willing to work with me. <br /> I just went ahead and scheduled the job because I wanted to get in done as soon as possible. <br /> My only disappointment was with choosing the colors.  I thought I would have more input from the rep in helping me choose a color scheme.  When the painters arrived, the colors we talked about were not brought, and I had to quickly pick another "neutral" color that would go with the darker color.  I had talked about a third color being incorporated, but that idea was nixed when the painters arrived. 

It has gone well in the past. They had some change in ownership, but the current owner honored my warranty. He was very professional and punctual with me.

This was a painless process for having my house painted.  From the initial appointment through the final brush stroke, Fine Painters is knowledgeable, professional, courteous and respectful.  I would hire Fine Painters for all of my future work.  I give the highest recommendation to Fine Painters.

They did good work for us for a couple of painting projects, and then the owner left the country and the final project didn't turn out as well. 

I'm not sure if I would use them in the future.

Overall it was a bumpy ride, but the end result is very good.  I feel the supervisor was basically absent from the job, and clearly did not ensure the crew understood exactly what was to be painted.  I had to inspect and supervise the job from start to finish, and ended up having to bring them back twice to finish the job because areas were either not given a second coat, or were missed altogether.  The end result is fantastic, but only because I was such a stickler and made them come back and fix things to my satisfaction.  I would still recommend them because their price was great as compared to multiple other estimates, and the quality of their work is strong, as long as you are willing to stay on top of them and inspect thoroughly.  Throughout the job, they were very respectful, friendly, and cleaned up after themselves very well.

Fine Painters was great in setting us up with an interior designer that could help us pick out paint colors (including in the cost), was very fast, and did a fantastic job.  Two years later, we're still getting lots of compliments.

My wife wrote a check to them and they never ended up coming back.

Overall, they did very well. They did the work in a timely manner and even walked through the house with me room by room and explained everything that they were going to do. They gave me a sample book to choose the colors we would like to use. The only negative was they didn't take their trash with them, but overall, they did a good job.

I used Fine Painters twice before ( 4 years ago) and was very satisfied. I bought a new home and hired them to repaint the entire interior. Their price was competitive and the workmanship on the walls was very good. But the trim was a nightmare. We all agreed on a satin finish for the trim. What we got looked and felt like white primer. In addition they missed patches of trim all over the place and clearly never sanded or primed the majority of trim. They wanted to try to fix it but with the small allowance left there was no way they were going to satisfy us. We brought in 2 other painters and both said the paint finish was not much more than primer. Needless to say we would not recommend Fine Painters again.

Luis was an excellent, hard working manager who will get the job done. I would recommend him to anyone.

We got three estimates for the job, which were all in the same ball park. Based on their angie's list rating and a good experience of a friend, we picked Fine Painters. From the beginning I really clicked with Vivaldo, our sales guy. He was friendly and easy going. I'm not much of a phone person, so I was very happy that he was so responsive to email (unlike a lot of contractors). The two guys on the crew were great: friendly and professional. They did an amazing job. We can't get over how good the place now looks (much better than the old crappy paint job). I was also impressed that the crew cleaned up so thoroughly after the job was finished. We are already planning to use them again for the rest of the house.

The majority of the work was done well. During our time working with the company there was a change in leadership and staffing that slowed progress on the job so that it took them around a month to complete the originally contracted job. However, they were dedicated to only using staff who could complete a quality job. The owners were very responsive by phone, and would frequently come out to check on progress. If we expressed unhappiness about some of the work, they would send someone out to fix the job to the best of their ability. Their painting/plastering work was not especially great, we knew that they could not match the color, however, the patches were sloppy which was surprising given their name. I wish they would have used higher quality materials for the fixtures, but the best of Lowe's is what they used. However, we were allowed to select the fixtures ourselves and they would pick up the item. If we wanted higher quality, we would have had to research, purchase, and pick up the fixtures ourselves and they said that they would install the fixtures. After getting many estimates and working with other contractors, we would use and recommend them in the future, especially if they had settled their staffing/leadership issues.