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"The laundry room was not touched . My bedroom upstairs was not vacuumed properly-there were still little bugs on the floor by the window Very expensive for a poor job"

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"They did such a great job! Scheduling was easy and they were very thorough in cleaning. We are excited to get on their cleaning schedule!"

"This was one of the worst experiences we have had. We contracted (verbally) with him in May after we received a quote for our projects of $650. He /his assistant did a few projects. He suggested that they come and complete other projects as they had time. We requested they wait until a later date, which was agreeable to them. Once we contacted them again, there was a complete lack of communication and focus on our project. I have text messages that show that he was unresponsive to our communications time and time again. Once he did contact us, he had a huge list of life issues, which were not acceptable as they were his problem not ours (as he agreed). He then set up a final time which he guaranteed but then consequently canceled due to another personal need. I asked for a final itemized bill. When I received it, it was almost the amount he initially quoted. However, the major projects that were quoted were never done. He refused to accommodate this in our bill."

"Avoid like the Plague! Deposit placed 8/2019 for siding, windows, gutters, and sliding door. Didn’t start on windows till December with no notice (“Hey I have a crew headed to your house right now!”). Many windows were the wrong size or broken. Installed half screens when full were requested and quoted. 9 months later (As I write this),I still don’t have screens on all windows. The new screen door on my new slider has never worked (does not slide/glide) but the owner of the company says it’s fine and won’t replace. I haven’t been able to use it all summer. My gutters aren’t right and when it rains the water runs under into the soffit. Complaint and video submitted to office in June and they won’t address. Crew did not clean up nails and debris- I filled 2 banana boxes of small debris and nails and STILL finding more. Was quoted with removal of T1-11 siding prior to new siding installation (because I was told it was the right and best way to do it) but They instead just sided over. When I addressed and pushed this- the invoice was reduced a mere $600. The metal “wrap” around my windows is popping off. My support posts In my backyard were wrapped instead of blocking them in with decorative 1x4 like the front porch- looks like a kindergartner did it. Craftsmanship is substandard. When I requested a walk through with the owner to address the issues, he told me I was too picky. I guess he’s ok with half *** work. The job is not completed and to my liking yet the owner is threatening me with legal action if I don’t pay the balance. Save yourself a headache and stay away from Rasmussen."