Kwik Dry Carpet Care, LLC
Kwik Dry Carpet Care, LLC
Kwik Dry Carpet Care's mission is to educate our community on how to take the absolute best care of their carpeting, rugs, ceramic tile and grout, wood floors, air ducts and upholstery. We have committed ourselves to the highest level of integrity, education, customer service and cleaning procedures. This ensures that you will experience a lasting enjoyment of clean, healthy carpets, floors and fabrics.
"I hate to say this, but this was one of the worst experiences I have had. Initial issues returning messages, but did respond after 2nd message and set appointment up quickly. Tech called to say coming early but then apparently set outside home for 45 minutes before coming in. I was not there to inspect work but was made aware by someone else that my trim work was damaged during cleaning. I was first told it was due to new paint which was not possible, then told it was not painted right. After more than 5 calls during my work it was agreed upon a $75 discount as Bob (owner) said they would rather give discount than make paint repair. Later I received more than 10 calls and texts questioning my integrity and calling me a user because I told them to live up to the $75 discount they agreed on. It was the most unprofessional and pathetic exchange with a business owner I can remember. Finally, the cleaning was poor. I was expecting more, but could understand if they could only get the marble so good but they left my vent covers off, failed to clean my shower outside trim which they said they did, and didn't clean under both my vanities. They may very well do great work, but this was just a bad experience for me and I will never use them again. Overall, this was an F- experience, made so largely due to the owner and his almost obsessive issue with calling me to arguing to reduce his discount and referring to the bible and his Lord. Yes, it got that weird."
Ben H on September 2018
Kwik Dry Carpet Care's mission is to educate our community on how to take the absolute best care of their carpeting, rugs, ceramic tile and grout, wood floors, air ducts and upholstery. We have committed ourselves to the highest level of integrity, education, customer service and cleaning procedures. This ensures that you will experience a lasting enjoyment of clean, healthy carpets, floors and fabrics.
"I hate to say this, but this was one of the worst experiences I have had. Initial issues returning messages, but did respond after 2nd message and set appointment up quickly. Tech called to say coming early but then apparently set outside home for 45 minutes before coming in. I was not there to inspect work but was made aware by someone else that my trim work was damaged during cleaning. I was first told it was due to new paint which was not possible, then told it was not painted right. After more than 5 calls during my work it was agreed upon a $75 discount as Bob (owner) said they would rather give discount than make paint repair. Later I received more than 10 calls and texts questioning my integrity and calling me a user because I told them to live up to the $75 discount they agreed on. It was the most unprofessional and pathetic exchange with a business owner I can remember. Finally, the cleaning was poor. I was expecting more, but could understand if they could only get the marble so good but they left my vent covers off, failed to clean my shower outside trim which they said they did, and didn't clean under both my vanities. They may very well do great work, but this was just a bad experience for me and I will never use them again. Overall, this was an F- experience, made so largely due to the owner and his almost obsessive issue with calling me to arguing to reduce his discount and referring to the bible and his Lord. Yes, it got that weird."
Ben H on September 2018
