Get matched with top generator repair pros in Alton Bay, NH

"Highly recommend!! In 16 years, we have never had a need for a generator. We were told we were on the hospital grid. Well, apparently, those grids change. Over the last year, we have had too many electrical problems with long outages leading us to come to the decision that it would be prudent for us to buy a generator. After doing the research and seeing all the details involved with ordering, preparation, installation, etc, we decided there are too many important details and decided to look for someone to do everything for us. It's incredibly important to know that we came to this decision in December, 2020 (height of generator demand), during a pandemic and during a time of an extreme nationwide generator shortage. While researching, we saw so many people waiting months for a generator from other companies, trying to do everything themselves, waiting for the transfer switch, then an electrician and so on. We figured we would be lucky to have it for next winter. We met with Matt Sanford, he went over everything in detail, looked at the potential sites for the generator and the propane tanks, measured, etc. He could have sold us a bigger generator, but he thought it would be a waste for us to spend extra money on a specific generator I "assumed" we needed. Matt determined the size needed, made recommendations and we, happily, gave him a down payment check. He said 4-6 weeks. I still had my doubts, but here I am writing a review 4 weeks later, because the installation is complete. It is a two-day process. The workers who installed it showed up shortly before the expected time with masks on, were clear and concise, informative, professional and were very courteous of their surroundings including inside the house. In all honesty, I was floored with their demeanor. They completely took me by surprise and it was well above my expectations. When they called to book the installation, I was told the electricity "could be" out for several hours. We planned for several hours. When they arrived, they said it would be an hour or two. It was out for 15 minutes. They do as much as they can in advance so the power is out for as little time as possible, but there can be issues. DO NOT plan that your power would be out for that short period of time. Plan for the worst and hope for the best. The next person, who installs the gas portion, arrived bright and early the next day. He was just as nice, informative and professional as the workers the day before. The communication from the company is stellar. The people they have working for them are fantastic. I cannot say enough good about our entire experience. You WILL NOT be disappointed. By the way, here's something I didn't even know existed until Matt told me about it. Ask about the house surge protector. Even my insurance company had never heard of it. I wish I had known about it when it came out. Also, based on the work involved with the generator, it is comforting to know we are paying them for maintenance, monitoring, etc. In my opinion, this is a complicated machine to install and maintain. They see everything our generator is doing and if something is not right, they'll send someone out before we even know something is "not right". You don't want to be caught in a major outage and have a failing system. You go through the big expense of buying it and installing it, make sure it's taken care of on a regular basis by a professional just like your car, home heating system, etc. I highly recommend this company."

"Joey Knowles performed our annual maintenance for our generator. He was knowledgeable and exceptional in explaining all features of our generator and very thorough with his work. Thanks so much. Stephen and Deb Hughes."

"Every section of the generator was checked. Things that were worn or in need of updating were pointed out and were replaced or repaired whatever was needed. Everything was explained very well which makes coming to a decision about whether to fix or let it go for a while was easy. Fix it now! My generator got a trial update and no I have nothing to be concerned about!"

"Electrical & Security Solutions are the best! I have needed their services more than once to replace lights, a ceiling fan and also to install a new electrical box and breaker for our garbage disposal. Tyler promptly responded every time I called and he and Casey are both friendly, efficient and skillful. Aside from the excellent service, the qualities I appreciate the most is honesty for what work needs to be done and how Tyler is also very budget consciousness."

"The experience of going thru Angi's List was more like a shot gun effect. All of the contractors (4) I requested came from a list you generated and I filled out for them to respond. Within a very short time Proactive Comfort Responded in Person upon my invitation. I was filling him in on what was needed and had to break away for a phone call from your Rep. She said she would call another contractor to bid as one of them was busy and could not. He called as I was finishing the briefing to Proactives Tech . Included him in the Bidding after I gave him the briefing and Chose Proactive as he could start the next business day and your fellow could not . There was a mix up on the water heater size . He said he would change it out on next business day He did and a few days later it was then inspected by a Manchester plbg. Inspector .and passed after a slight modification. It was a very busy Time for me and this was my first time in the process of Angis."

"Repaired wiring ripped off the house during a storm"

"Jim was terrific. He explained everything about the generator and the wiring in a way I could understand. He was prompt and courteous. I had to call him after he left to come back for a minor fix, and he was there in no time! Donna took care of the arrangements, such as scheduling, billing, and those kinds of things. She was prompt, always answering calls and emails in an efficient manner. Thanks to all!"

"4th generation family business. Very knowledgable. Will come back in a year to check things out."

"Professional, and definitely out to help the customers. I would hire these guys every time I had an electrical issue."

"Despite delays from Generac the maker, we got our generator on time."