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"I’ve been a loyal Snell customer for years, but this recent experience was deeply disappointing. After our AC failed in August, Snell diagnosed a leaking evaporator coil. We chose to replace the system through them, and the salesperson took time to evaluate the setup in advance. However, on installation day, the crew arrived without the correct ductwork and had to make adjustments on the fly. Unfortunately, the adjustments were poorly executed: • The Aprilaire humidifier was mounted on sloped ductwork rather than a level surface, contrary to manufacturer specifications. • The hole for the humidifier was cut inaccurately. • The drain line was left kinked in multiple places. Aprilaire support later confirmed the humidifier was not installed correctly and warned this could lead to water backing up into the system — a concern I had raised with the installers before they left. Despite multiple follow-up attempts, I received no meaningful response. I was told my concerns would be escalated, but no one followed through. This was a major investment, and I now feel I need to bring in another HVAC team to correct issues that should have been resolved from the start. I’ve recommended Snell in the past, but I can’t in good faith do so now after this experience."

"I have been using the team at home breakthrough for years. At this point they fully remodeled my basement including adding a new bathroom/wet bar. As well as a huge overhaul of my main floor bath and laundry room. The quality of their work is outstanding. I also love their quote structure. They start with a labor number and give you an idea of what materials will cost but it’s essentially a chose your own adventure on how high end you want to go on features etc and they are very helpful to guide you on the way as well as have great experts to point you to on cabinets, fixtures, tile, countertops etc to help you achieve your vision. Look forward to having them back for my next project!"

"Initial rep was great and informative. Felt comfortable with initial sale. Hardly had any contact from customer service except for the payments. There were several delays that we were not informed about unless we called to ask. Took 7 months before they showed up to begin project. Only 1 person was sent to build steps. Took a week. Hard worked, hardly took a break. Had to call again to see when they would come to pour patio. Never knew when they were coming, they just showed up. Hardly spoke with the homeowners. Inspection paperwork was just left on porch. Additional paperwork that is "required by the County" had to be completed by homeowner and taken to Court house to be notarized and filed and also provide a copy back to Long Fence. Time sensitive materials which added to homeowners to-do list. Gave this contract to LF on the surface of their history and appearance of a 'good local company' but should have stayed with original contactors in VA. Puddle of water forms when it rains"

"American Home Contractors and Hugo in particular were great to work with. We had multiple jobs done which required several trips and Hugo kept us informed and worked around several weather delays. He relocated and installed a new attic fan, hooked up the bathroom fan to a new roof vent, insulated a pipe in the attic, installed apron flashing on four windows, painted the flue vent, reconnected some lose siding and replaced three pieces of rotted trim and painted it. The work appears to be top notch and we appreciate the hard work and long hours Hugo put in! I would definitely recommend this company and most certainly Hugo to everyone. We also had American Home Contractors replace our gutters and install gutter guards. They did an excellent job with that as well."

"Successful project completed"

"Ali arrived promptly every day. He worked meticulously to clean and regrout 2 bathrooms, and at the end of each day he cleaned up the areas he was working on. Very knowledgeable about stone. I will use his services again!"