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"Five Star Bath Solutions doesn't deserve even 1 star. Five Star Bath Solutions contacted me after I listed on Angi's List I wanted to remodel a bathroom. The employees are personable and pictures of completed showers look nice. I was tempted to use them because they could schedule the job within 3 to 6 weeks and told me it would take 2 to 3 days. I explained what I wanted to the salesman. She had Bo, her project mgr come to the house to ck the job before scheduling. The salesman told me Five Star used high quality materials. Bo told me they would move the vent, complete the drywall, set the new toilet supplied by me, fix a hole in the floor that opened to the basement and do flooring. While Bo stayed in the bathroom looking it over - the salesman and I sat at a table while she went over the prices. I am ashamed to admit I agreed to $13,316. I paid a $6,000 deposit. I didn't realize Bo made some changes to my plan. The Five Star installer showed up by himself. I asked if he would fix the hole in the floor first as it was dangerous. He replied: I don't do that. I asked if he would repair a few drywall holes when he put up the new drywall. He replied: I don't put up or patch drywall. I asked where the vent would be moved. He replied: I don't move the vent. Perplexed, I called Kristen the office mgr. I told her the installer was not prepared to do the items Bo said he would do. Also, I told her the materials looked cheap. Kristen told me I couldn't tell if the materials were cheap just by looking at them. She said they only installed showers and I must have misunderstood. I told her I would pay $1,000 for the small amount of demolition that had been done and to stop the job. I asked for my deposit back. She said she would get back to me. Later the owner of Five Star Bath Solutions called me. He said there was a misunderstanding. He wanted to keep $3,000 for materials ordered to stop the job. In retrospect I should have taken the loss and learned a lesson. He offered to deduct $3,816 from the shower price if I let the installer put the shower in. I caved and let them continue the job. The installer asked me where I wanted the seat installed. Bo had changed the shower to a smaller size. No one would have been able to stand comfortably if the seat had been installed. The shower cost me $9,500. The workmanship is poor. You can see where seams are poorly joined and caulk showing in spaces rather than finely and evenly seamed. The materials do look cheap especially a piece of trim they put up where there is a seam on the shower wall. When I interviewed a contractor to finish the bathroom. He asked if I wanted the shower replaced. I told him what happened and that I couldn't afford to replace it now but maybe next year. He said it was unfortunate I paid so much because one wall is bowed and the shower wall material didn't look like it could take a lot of use. I won't depend on Angi's List for referrels in the future."

"The work looks amazing! Everyone was very professional and polite. I would definitely hire again...Thanks"

"The contractor was punctual and honest. He told me the options and recommended we try the least expensive route to see if that would correct the issues with my doors. He explained why they were not hanging level. The doors were corrected and now hang and open / close correctly"

"Disappointed to say the least. Josh and Bob seemed like good guys and things started out well. Hired them to clean out a foreclosed house and yard that was a mess. We are out of state real estate investors. They did clean out the house and removed the shed. They said the job was done and sent pictures of a cleaned out house and yard and were eager to collect payment. We paid them. Later, when we made it to the property, we found that the one part of the yard that was not in the pictures was filled with large piles of debris and wood (the remnants of the shed.) They flat out lied, and collected payment for an incomplete job; I would not trust these guys to change a light bulb."

"Kevin started on time to set the post. He then delayed for a week for unknown reason. When he showed up again he only installed one section of fence. He left to get parts that he should have had. He then texted that the part had to be ordered.. strange since i was home. He then ghosted. Never communicated again. The project was not completed"