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"Jason did an excellent job"

"Simpson said the water heater was leaking and replaced it at an extremely high cost. The leak, which was coming from a water pipe leak in the wall right next to the water heater and should have been seen when they were inspecting for the leak because the dry wall was visibly soggy and water logged, was “discovered” after the water heater was installed. It has taken weeks for a competent repair company to dry the walls and floors. While Simpson said the water heater was leaking, it was only five years old and I question whether it really was needed. Too late now to do anything but take their word, but I am suspicious. And I feel their charge for installation was excessive. L"

"Five Star Bath Solutions doesn't deserve even 1 star. Five Star Bath Solutions contacted me after I listed on Angi's List I wanted to remodel a bathroom. The employees are personable and pictures of completed showers look nice. I was tempted to use them because they could schedule the job within 3 to 6 weeks and told me it would take 2 to 3 days. I explained what I wanted to the salesman. She had Bo, her project mgr come to the house to ck the job before scheduling. The salesman told me Five Star used high quality materials. Bo told me they would move the vent, complete the drywall, set the new toilet supplied by me, fix a hole in the floor that opened to the basement and do flooring. While Bo stayed in the bathroom looking it over - the salesman and I sat at a table while she went over the prices. I am ashamed to admit I agreed to $13,316. I paid a $6,000 deposit. I didn't realize Bo made some changes to my plan. The Five Star installer showed up by himself. I asked if he would fix the hole in the floor first as it was dangerous. He replied: I don't do that. I asked if he would repair a few drywall holes when he put up the new drywall. He replied: I don't put up or patch drywall. I asked where the vent would be moved. He replied: I don't move the vent. Perplexed, I called Kristen the office mgr. I told her the installer was not prepared to do the items Bo said he would do. Also, I told her the materials looked cheap. Kristen told me I couldn't tell if the materials were cheap just by looking at them. She said they only installed showers and I must have misunderstood. I told her I would pay $1,000 for the small amount of demolition that had been done and to stop the job. I asked for my deposit back. She said she would get back to me. Later the owner of Five Star Bath Solutions called me. He said there was a misunderstanding. He wanted to keep $3,000 for materials ordered to stop the job. In retrospect I should have taken the loss and learned a lesson. He offered to deduct $3,816 from the shower price if I let the installer put the shower in. I caved and let them continue the job. The installer asked me where I wanted the seat installed. Bo had changed the shower to a smaller size. No one would have been able to stand comfortably if the seat had been installed. The shower cost me $9,500. The workmanship is poor. You can see where seams are poorly joined and caulk showing in spaces rather than finely and evenly seamed. The materials do look cheap especially a piece of trim they put up where there is a seam on the shower wall. When I interviewed a contractor to finish the bathroom. He asked if I wanted the shower replaced. I told him what happened and that I couldn't afford to replace it now but maybe next year. He said it was unfortunate I paid so much because one wall is bowed and the shower wall material didn't look like it could take a lot of use. I won't depend on Angi's List for referrels in the future."

"Terry is the real deal. He diagnosed the trouble with my dryer in minutes and came back a week later and fixed it. It was a hard fix but he worked harder and did a fantastic job. He's even found another problem and will be back to fix that as well. I highly recommend him."

"I planned a big party for my only son’s high school graduation this past June. Friends and family came as far as California to attend, and I hosted them at my house. I wanted to refresh the guest spaces (bedrooms and lower level) so ordered new carpeting. I bought carpet from Connie at Home Depot in Asheville on May 27th, and she rushed the order for installation prior to June 15th (graduation weekend). However, when the carpet arrived at my home on June 12, the installers discovered that the person who measured my rooms, had made mistakes by confusing the rooms and measurements so that the truck had the wrong carpeting, in the wrong amounts, and even some missing! I agreed to let them install what they had on the truck because I’d packed the house up in preparation, and my guests arrived in two days. The installers pulled out the old carpeting upstairs and exposed the sub floor in the hallway and my son’s room. Then they rolled out the new carpeting to cut, and saw it was moldy and dirty. I decided not to continue with the installation. A new team of installers came out 2 weeks later and discovered the measurements of the rooms were mis-labeled and incorrect in places, and again carpeting was missing. After lengthy conversations with the Installers, I decided to visit my local store and speak directly to management, who said the installer would be back the next day with the correct carpeting, but likely they wouldn’t have enough.(?) From June 12th (the original installation date) until now, July 7th my life has changed. I’ve been accepted to a Culinary School in California. I now need to rent my house to pay for my lodging while going to school. The color of carpeting that I originally chose is too light for a rental property, and so I asked if I could (as long as the carpet hasn’t been installed yet) change the color. Management said that I could as long as I paid 20% restock fee ($1500!). I couldn’t believe it. I suggested that if they’d installed the carpet on June 12th that I’d just accept the color, but since they hadn’t—perhaps we could even split the restock fee? They refused. I reluctantly agreed to let them install them install the originally ordered carpet. I feel coerced. I STILL do not have carpeting in my home that I paid $8000 for in May! I have not heard from Home Depot, and my house is still packed. The graduation has come and gone, and still exposed staples and nails riddle the floor in my upstairs hallway and the entrance to my son’s room. It’s hazardous to walk. I told the management of Home Depot about this, and still no carpet. I feel disappointed, angry and have lost faith in Home Depot. Home Depot insisted that I pay 100% of the carpet and installation up front. If they didn’t have my money—I’d choose to do business elsewhere."