Get matched with top solid surface countertops repair (concrete, stainless steel, etc) pros in Brentwood, CA

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."

"Pleasant, worked fast and did a good job. Guaranteed the work."

"They didn't do what they said that they're gonna do. The paint job was spotty and it was unfinished cabinet work. I tried to call them to let know and they never even know who I am."

"My wife and I worked with Joe to renovate our home in the South Bay. We basically tore everything down to the studs and did some reconfiguring of the interior, as well as redoing all plumbing and electrical. With Joe and his team, we transformed a home that hasn’t been renovated since the 60’s to the home of our dreams. We were referred to Joe by a trusted friend, and after a phone call with an overview of what our plans were, we met Joe in person at our home for an initial walkthrough. Both my wife and I were impressed with how thorough he was with details regarding the renovation; it was immediately obvious he was a master of his craft, with a vast amount of experience and knowledge in construction. More importantly, he’s down to earth and honest; his transparency was very much appreciated. Joe and his crew take pride in their work. He’d go above and beyond by suggesting certain looks or practical modifications to our original request; it often felt like he was renovating for himself! For the project, he provided a clearly marked timeline and walked us through all the options for both finished and unfinished materials. His encyclopedic knowledge of stores in the Bay Area saved us a lot of money, and we got exactly what we wanted to build our home with! Home renovation is never a easily forecasted task; there are many surprises or issues that come up. With Joe, we knew we were in good hands. When a challenge did come up, he made sure to explain the options to us and address it immediately. Communication is key in this process, and Joe excels at it - he’s very responsive by phone and text. His crew is polite and also share Joe’s willingness to educate and explain the process. All in all, we felt that Joe became a family friend in the construction business and have recommended him to multiple friends and family. If you are looking for top quality work, reasonable pricing, and a trustworthy expert, look no further than Joe Arielli and his team!"