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"McCalls is the worst lawn care service I have ever had, besides Safari, who were also horrible. My grass is light brown with clovers all in it. I have chinch bugs near my driveway. They did a absolutley horible job. I would never recomend them to anyone."

"A raccoon intruded in the attic of a house and Trapper John was contacted for emergency service as a family was living in the home. Although the issue was eventually resolved I WOULD NOT RECOMMEND due to my experience with the team from contact to the technicians. What went wrong: 1. Not sure if he still works there, but, my primary phone contact was Scott. He was rude a few times throughout the days it took to resolve this issue. 2. I believe due to the nature of their work commonly being emergency services they are able to overcharge especially by offering a price on the spot during the consultation. 3. Technician and phone contact assured me the issue would be resolved within 24 hours and the issue persisted for over 72 hours with me having to continually follow up for updates on their plan to resolve this issue. 4. The technician did not properly secure a hole he had to open in the ceiling of the house to remove baby raccoons and endangered a family living there when one fell through into the living room. 5. Terrible recommendations knowing a family was living in the home: After having difficulties capturing them, a suggestion was made to "leave baby raccoons in the attic to die and let the house air out", a suggestion was made to cut a hole in the roof at 8:30pm on a Sunday with no plan/ability repair it immediately. 6. Part of the service was replacing soffit vents for prevention and when I stopped by the house after service was complete several vents around the house had not been replaced and I had to contact Trapper John to have the technician return and replace those. Overall the job was done and I was given a year long warranty on the raccoon removal and soffit vent replacement. Fortunately, the issue did not reoccur however I would not recommend this company if you find yourself in a similar situation. FYI: A day after posting my review on another platform, I was contacted by a woman at Trapper John and offered a partial refund only if I agreed to remove my review. I refused as I believe it's UNETHICAL and potential customers deserve honest and authentic reviews for the services they pay for. So I will post my honest experience on all platforms I am able."

"I spoke with a salesman named frank from the Ocala Fl branch. I was told I could pay monthly for the lawn service and would be billed the following week before they came out. the next day I was charged two separate charges equaling up to almost a thousand dollars. I canceled the account and asked for my money back and was told it would be refunded right away and how sorry they were..smh. That was on the 23rd of August and each time I call I get a different answer as to why my money has not been returned. First it was I would get it right away then it was 3 to 5 days then 5 to 7 days then 7 to 10 days and the last person I spoke with told me maybe I should get my lawyer involved because I was so upset and frustrated. This has affected me paying my mortgage and its like they dont even care also none of the reps could connect me with a supervisor or give me the number or information to the corporate office. I have never been so frustrated before in my life."