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"Review for Service 1st Pros Heating and Air Conditioning In my hectic and fast-paced life I want to take a few minutes out of my day to share our experience we’ve recently had with Service 1st Pros Heating and Air Conditioning. I want to ensure that I include each of the individuals who demonstrated a level of customer service that was exemplary and professional in every aspect of getting our air conditioner repaired. It is not often in our current economy that we find this kind of customer service from every employee in the business that we interacted with. Our heat pump unit went out on June 30, 2023. When I mean out, that left our home at a steady 86 degrees for eight days. It was unbearable and the Technician who was authorized by our Home Owner’s Warranty company to look at our air conditioning issue stated that the problem was in a freon line going into the external wall and he was not comfortable repairing it. WoW…! My husband searched for and got quotes from several different companies very quickly on line and based upon the number of outstanding reviews, we chose to move forward with Service 1st Pros Heating and Air Conditioning after speaking with the front office personnel, Emma and Lindsay who redirected his call to the appropriate person. Technician Chuck Norris was dispatched to our home on Saturday, July 8, 2023, and verified that the problem was in the freon line and was confident that it could be fixed, but it was later in the day and technicians don’t carry every bit of equipment necessary to fulfill each unique job. He did call into the front office and spoke with Tina to establish a quote. My husband was with him as they spoke in a way that demonstrated her knowledge of these types of jobs, what it required, and how to best get it done quickly. Tina once again demonstrated a sincere concern and commitment to help us get the job done as soon as possible. At the end of the call, my husband had a date of the following Monday, July 10, 2023 for a technician to complete the job. On Monday, Karl Davis arrived promptly as he stated in his text and began the task of repairing the freon line that included welding and fixtures on the external siding. He was very knowledgeable, confident in what he was doing, concerned about the temperature we were living in, but fully committed to getting the job done correctly the first time he did it! After several hours, he came upstairs and looked at the internal air handler and safety switch to ensure that they were all working correctly. Again, this thorough and pro-active approach to repairing our heat pump is not the level of service we experience. Technicians come to fix one thing and don’t look at other indicators of what potential problems could impact the long-term repair of an appliance. We couldn’t be more pleased with our selection of this company as our provider for our air conditioning repair. Every single person we interacted with knew their job well and had an understanding of the bigger picture, thus working together very effectively. We don’t anticipate the need for their service any time soon, but would definitely recommend Service 1st Pros to any of our friends or neighbors!! This company guarantees WOW service and we received that and more!"

"Ron Bell came on Jan. 6 and removed the old deck (not the frame). After that they failed to return. After numerous promises to complete the deck he finally provided what he claimed was an "invoice" for decking material. Turned out it was only an estimate and there material was never ordered. This occurred Mar. 22 and the estimate was written Mar. 15! He never ordered the material and we are currently finding another company to finish our deck. We have been living with NO DECK, only a frame for TWELVE WEEKS! It is a very dangerous situation as it is a second floor deck with exposed under decking and some electrical. I will be filing a law suit for the return of my 30% deposit."

"A shower leak welcomed me home from a New Year’s vacation with a large stain on the ceiling in the living room and an unusable shower in the primary bathroom. Several weeks later after a back and forth with my insurance company I was able to get the bathroom and ceiling repaired! Enter my friends at BDM Residential Remodeling They came in, found all of the trouble especially after the insurance adjuster didn’t even look up into the ceiling and worked with me to fix all of the previous problems and give me a bathroom that’s magazine ready! Bret Mellen Jennifer Reisman Slutzky and the entire BDM team were easy to work with, professional and went out of their way to listen to me and give me the bathroom of my dreams. If you live in the North Georgia Metro Atlanta area and are in the need of a contractor being it a kitchen, bathroom, refinished basement, etc, give Bdm Associates LLC a call! I highly recommend them."