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"Did not go well at all with Len the Plumber was over charged and feel scammed, Len the Plumber, Technician Len Feldman started approx. 12pm until 3pm most of time going over the cost, taking pictures and finding everything possible that needed to be done and presented 10-page contract. Len Feldman (Technican) assessed the problem that was a leaking outside faucet that he explained froze over the winter and needed to be replaced. While water was leaking he did not turn off the inside valve and requested to have water company (Trenton Water Works) come out and turn off water by the main water line. TWW came out several times but could not find the line and sent out a third construction worker to locate the water line. Meantime Len left his personal contact # and promised to return as soon as the main water line was shut off. When Water Works returned on 6/25 could not reach Len, but was able to locate the main water line Len finally called back and said it would be ok he would be able to turn the water off was currently in Mays Landing that is approx. 65 miles away and could not return 6/25 but would be at my home to complete the job 6/26 am. After 9am no call no Len, I called again several times when finally able to reach him at around 9:30am, said he spoke to Supervisor and could not do anything until the main water line was completely shut off. I called Len the Plumber office spoke to Office Manager Cathy#610-616-3377 she said would try to get someone out asap, by later in the afternoon no return call from Cathy. At this point and 2 days later for an emergency it was time to find another Plumber and I cancelled everything at Len the Plumber. The Plumber came out Friday 6/27 completed the entire job within 1 hour, turned off the inside valve connected to the outside leak immediately as well as water to install the same job Len the Plumber contracted to do that, Len said would take at least 6 hours. Main Water Line never had to be touched!!! I am appalled with Len the Plumber that I could trust thru Angi's List with a good reliable repetition. This company had no consideration about leaving me and my family including my 88-year-old handicapped mother without running water for days, all he was concerned about was how much commission he could make off someone in a vulnerable situation."

"Company is way to expensive and the work was not mediocre. They use GoodLeap for financing, and they rip you off with that contract as well. Stay away!"

"Peter was exceptional at his job, very knowledgeable. Inform me each step of the way during the process, very professional."

"Super easy & got the job done very quick. Nick was very responsive and easy to work with (and actually suggested I pursue a cheaper alternative that I initially asked for, which never happens). Strongly recommend and would use again!"

"FULL REVIEW IN ATTACHED IMAGE This is day 12 without heat due to an error made by AJ Perri a year ago on a new $27,000 system. ***SUMMARY*** This issue was escalated to management 10 days ago and I haven't heard from anyone accountable. Zero sense of urgency. It feels like they're just waiting for parts to arrive from amazon or something rather than doing what the first tech suggested - someone drive to the supply house. When you buy these systems you have them for years and years. Quality service is 100x more important than friendly sales and installation people. Still waiting and chilly...."

"I would like to start with my apologies for the length of this review but I needed to get all of the information down. We have recently purchased a new home. The house did not have a washer and dryer so we needed to make this purchase. When the washer was delivered a leak in the shut-off valves was discovered when the valves were opened. I decided it best to have a plumber take a look and complete the repair on the valves. My wife was home for this repair. I was unable to make the meeting, so she met the plumber. The plumber came in and started with a quote of over $800.00 to replace two leaking shut-off valves. My wife thought that I should talk to the plumber and called me at work. After discussing with the plumber, he stated that the proposed repair was to cut a one foot square in my wall, cut the existing pipes, solder new sections of pipes onto the freshly cut existing ones that had shut-off valves already installed onto the end of them. I explained to him, over the phone, that the process of replacing the shut off valve was to unscrew the old valve from the pipe and screw a new valve onto the old pipe. No soldering was required in this approach and no hole would need to be cut. My solution would only take between 15-30 minutes to complete as to the three hour process he was proposing and should cost less than $300.00 for a plumber to complete. He explained that it was not possible to simply replace the shutoff valves as they were too old (my house was built in the 80s). I had him hand the phone back to my wife and told her that the call was hers as I was done dealing with this guy and ready to tell him to get out of our house. She stated that she would rather have it fixed now and the repair was started. About 30 minutes later, I received another call from my wife stating that the plumber was able to repair just the shut-off valve without cutting the wall. He did this by replacing only the shut-off valves. I asked her if she could see any dripping from the valves when they were opened and she replied that she was unable to verify as the hoses were not attached and that “installing” the washing machine was going to cost $300.00. I told her to hand the phone off to the plumber. I asked him how he was going to verify that his work was completed without screwing the hoses back onto the shutoff valves. He replied that the valves are not leaking and that the water to the house was turned back on. My reply was that the old valves did not leak when they were closed either. We only discovered the leak after the hoses were attached and the valves were opened. I told him that I did not want the washer “installed” but I did want him to check his work by attaching the hoses and opening the valves. I was talking to my wife while this was completed to verify that there were no more issues. She verified that the shut-off valves were not leaking so the payment was processed. When I got home, I took a look to see the finished product and noticed that the plumber screwed the hot lead to the cold supply and vice versa. I also noted that he neglected to replace the housing around the supply lines. It has been four business days since this repair and I have yet to receive a receipt for the work completed and documentation of what I paid. If you made it to the end of this review, you understand that there is no way I will ever call Michael and Son for any work in the future. I hope that my review has given you insight into Michael and Son and you decide the same."