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"We unfortunately had a horrible experience with Empire Today Philly. From our first appointment the sales associate, Nizar Alwarasneh, could not answer any questions about how the hardwood floors were finished or how the installation process would work. He was more interested in giving me a big show of on how he could get me such a "great" price than listening to me. Because of this, he assured me the hardwood could be installed on concrete slab. It cannot but he either did not know or did not listen to the question. Our installers showed up a week later and knew immediately it was not possible to install in our house. After 4 calls and hours on the phone with Customer Service, I was assured a manager, Edwin Maldonado, would call me within 24 hours to assign me a new sales associate and to help correct the mistake. When I had not heard from him 24 hours later, I called Customer Service again only to learn that Nizar is the only sales associate in my region and that Edwin would likely take 3 days to get back to me. Within the next 3 days I called Edwin 4 times and left 2 voicemails. I still have never heard back from him. I called Customer Service again and they again assured me a new manager, Michael Onorato, would call back within 24 hours. I have never heard from him either despite calling and leaving voicemails. Against my better judgement, I had a second appointment with Nizar. It was clear to me immediately that he did not tolerate being questioned at all. I don't know if it was embarrassment over his mistake or what but he was incredibly rude. He loudly yelled at me, saying I should respect him because he is older than I am when I asked him to explain how he was coming up with the pricing, which was completely arbitrary. He also could not explain the difference between engineered hardwood and solid hardwood - he called a manager, Shawn Wilkinson, to help. By the end of the call, Shawn was supposed to call me back within 24 hours. I never received a call. When we finally decided to cancel, Customer Service told me they would submit the request and one of the managers (Edwin, Shawn, or Michael) would call in 1-3 business days to talk through options. I had zero confidence I would hear back so thankfully Customer Service expedited my cancellation. I should receive a refund within 3-5 business days... Subsequently have spoken to other Empire Today Philly customers who reiterated a similar experience, particularly the sleazy car sales person approach to the initial sales associate assessment. Absolutely would not recommend and will posting this review through multiple outlets."

"The initial installation was done professionally. Unfortunately after three months the system failed. From Friday to Tuesday I was without hot water and heat and the temperature in my house went down to the 40s. It took five visits to fix the issue. The manufacturer advised that the solution called for disabling something in the system to keep that part from failing. I am worried that the system is not safe. I will be contacting the DC Consumer and Regulatory Affairs as I have no faith in the quality of this system. This company installed a furnace and hot water heater system in November. Three months later I discovered water leaking from the system; there was water all over the floor. A tech came out on a Wednesday but was unable to make the repair. The tech shut off the valve and had me turn off the system. He returned the next day and stopped the leak. Due to warmer than normal temps I didn’t realize the heat was not working and by Saturday morning the temperature in my house was in the 40s. A tech came out for the third time on Saturday but wasn’t able to fix it. I would have to wait until Monday. The tech returned for the forth time, was here for about an hour. I found out later a part needed to be ordered but would not be available until Tuesday. The tech made a repair and said he disabled a part, per the manufacturer, so the system wouldn’t fail again. I don’t have any confidence that this system is safe or fixed so it won’t break down again. I began calling customer service on Saturday when it was clear that the system couldn’t be fixed. I asked for a replacement of my system. Unfortunately the people who could help were not available on the weekend. I waited until 8 on Monday and still had not received a called. At this point I was quite angry. I finally received a call back and I vehemently expressed that I wanted a replacement system. I was told it didn’t work that way and he wasn’t in the mood to be yelled at and hung up."

"Very dissatisfied with my service and lack of professionalism. Will not be recommending or reusing this company again."

"Stay away from this rat. Worst HVAC experience of my life. I didn't even hire Mour(owner), he was subcontracted out to me(E & O HVAC). I just needed my central AC unit moved closer to my house after I replaced the back decking of my house. We agreed on a price, and on a date for the job. He never showed up that day; nor the next day. I had to hound him over the phone. 4 weeks later he finally showed up. He said he couldn't do my work sooner because my AC was working and he had customers whose AC wasn't working. After the job was the done, my own ac was no longer working. He had torn the hose, and the refrigerant leaked out. He made me wait 3 weeks, in August, before he finally returned to repair his own negligence. He, also, did not put in enough refrigerant. I called a different company to do that; just so I'd be rid of him. Stay away from this clown at all costs."