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"They were absolutely wonderful. Will sure recommend them"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Home and changes are fine, but footer leaks and had to install sump pump and dehumidifier with full encap in crawl space. Also, builder didn’t use full dimensional lumber, but used ijoists without fire protection. Carried plastic gas line through the crawl space wall. Used 5x5 wooden piers to hold up my home instead of building block piers. Had to install jack posts to cover for this."

"In February I had a tech named Chad come to fix a squealing toilet. He insisted it wasn’t the fill valve but the inlet valve behind the toilet. When remounting the toilet he made ME, who just had open abdominal surgery help him remount the toilet! He flushes it 3 times, still squealing. He knows he hasn’t fixed the issue but still charges me and leaves. Like I said, I’m recovering from a major operation & this was a toilet in my rental unit located above my unit. I wasn’t renting it out at the time so I let it go for a few months bc you know recovering from illness and working 50 hours a week gets in the way. The part & work was supposedly under warranty for 1 year. I had another plumbing service cone and look at the squealing toilet. They replaced the fill valve. After 8 flushes- squealing again. Stays for another hour repeatedly flushing the toilet then leaves with problem not fixed. I go to my unit, HUGE hole in my ceiling. Clearly the toilet has been leaking every times it’s flushed and just sat in the floor/ceiling until it got too wet and the plaster gave away. Call roto rooter- they take 2 days to come and are no where in the time window. If I had a tennant at the time this would be an EMERGENCY but they take their sweet time. They come and replace the fill valve AGAIN. They admit Chad had no idea what he was doing. They said I would be refunded for the damage, lost money from not being able to rent it, and the original call. In comes the arrogant Ozie Soarks. He will ONLY send some third party restoration company to “fix the damage”. This third party company is even more rude and stupid than roto rooter and wants to rip up my place, leave it dry for 2 weeks, then only patch the hole. According to the two companies my insurance company sent out, they said the floor of the bathroom was also shot and needed repaired. So I had to use the insurance company Incase there were future issues, if this claim wasn’t followed through I’ll be liable for all future issues since this would be “pre existing” if not fixed right. This ends up being a $5,000 claim. Again I have to deal with this Ozie moron. He says he’s done with me bc I cancelled the home restoration he recommended. When I explain they couldn’t fix all the damage he tries to mansplain to me and says “Mistakes happen” and they’re not liable. Sending inexperienced techs that don’t know what they’re doing is absolutely their problem. I work in healthcare, if I make a mistake someone dies. I’m so sick of people not standing behind their work with garbage excuses. I’m like you need to refund me bc after ALL of this the toilet is squealing again SO loudly you can hear it in the yard. Ozie blames this on a wax ring. It’s not the F$&@ing ring!!! Ozie tells me that he’s “done with me & I can call the BBB and my lawyer” and hangs up. Buckle up buddy!!!!!"

"My chest freezer broke down and I did not want to buy a new one since I could not afford the same size. I reached out to appliance parts pro and they were confident that what I ordered would fix my problem. $200 in parts later and I now have a broken freezer on my porch and am still paying the loan to this terrible company. They just want you to order parts and try them because they know you can't return them. I hate this company with every fiber of my being and will make sure that anyone that has a broken appliance will not use them. To top it off, their site is so screwed up that it give you an error trying to log back in. I ended up having to create THREE different accounts because every time I went to place a new order, it would not let me login and it would not send a password reset email. DON'T GET RIPPED OFF."