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"Willing to work with schedule to make appointment Technician ran late but other then that he quickly and efficiently did the job"

"This was our second time working with Clear River Environmental. They installed our new septic tank and leaching pool over a year ago for $7200. I was hesitant to use them again due to their lack of communication with regards to follow-up documents which were required by the Health Department. They attributed their lack of sending me the "as-builts" and other required certifications to having switched over their computers to a new system. Nevertheless, the issue was eventually resolved after numerous calls to their office. Fast forward to 11/19/20....I called them to install a future expansion pool which was required by the Health Department. I figured that they were at least familiar with the property and I had no complaints with the actual install from last time. Long story short...they cut through a gas line to our pool which necessitated a call to National Grid. They also destroyed large branches from a tree, a large portion of recently installed sod, as well as pavers and the curb cutout. Granted all of this damage is listed on their disclaimer, however I was a bit dismayed when they refused to compensate me for any of the bill that was required to do repair work. I understand that the owner is responsible for informing the seller of "underground perils," however I would also expect the professionals to ask the right questions before beginning a job. I would also expect professionals to consider something more than just the "repeat customer" discount to alleviate the buyer from some of the expense and stress caused by the damage of the gas line. This second job cost $5,300. Total money paid to Clear River Environmental = $12,500 . The repair to gas line cost me $900 . The pavers and curb have yet to be repaired."