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"He was very helpful, quick to understand what I needed. Was able to diagnose the issue, and what I was looking for was not practical. Made another recommendation that ended up being much better. He even made time for us on a Saturday, without giving us the runaround. I appreciate his service very much."

"They were very professional and went far beyond what I expected. I'm am an architect and paying attention to detail is very important to me. I was very impressed and would highly recommend them to anyone. C D Calhoun"

"STAY AWAY. Numerous issues and they will cost you more money without you knowing it. I just found out that I was on a **DO NOT SERVICE** list (after all the grief they have given me.) I am ticked off. Here is a summary due to the character limit: 1. They installed a faulty HTP tankless hybrid water heater. I argued with them for what I think was a good year before a HTP tech finally determined that I was right. Replaced it with a Rinnai RUR199in. 2. They took (stole) my oval ductwork and replaced it. I was fine with the replacement. I looked the other way but it was expensive and they never asked - they just hauled it away. Most homeowners probably do not realize how expensive and unusual that oval ductwork is. I could have even recycled it at a profit. 3. I recommended them to a neighbor only to find cops all over their home one day. Their plumber stole their special needs kids controlled medications after having them go into other rooms to turn on and off the faucets. I just chalked it up to a bad apple. 4. HUGE ROOKIE mistake. They short-cycled the new air handler. Vent was right next to the main return (2in. away.) Unecessary wear and tear, high electric and gas usage, and discomfort. Whatever was coming out was immediately suck back in. Unfortunately I did not realize this until a couple years later. 5. HUGE ROOKIE mistake. They never installed the 2-stage wiring. See directly above. Look it up. HUGE discrepancies in temperatures and sky high bills. Premature wear and tear. I wrote Freddy Jr. about this which might be the reason why I am on their list. But still, that is their job to get it right and not mine. Most people would have no clue for the life of their system. 6. They did not hook up the high-limit kill switch/float on the condensation pump which led to a flood and destroyed antiques. I hooked it up in less than 10 minutes. 7. I was told one day that the original manger was fired because he was skimming clients from the company. 8. There is no check valve on the recirculation line which they installed on the new tankless they replaced. I believe it is code and now I have to hire someone else ([business name removed]) to fix their screwup which likely killed my internal recirculation pump. Again, unecessary wear and tear along with high energy bills. I was willing to look the other way on so many things but the truth is they get away with this because most homeowners do not know any better. In other cases, I figured that no one is perfect and we all make mistakes. But then to find out that I was blacklisted a few years later because I called them out on their BS after I needed their help yesterday? The only thing I can think is that I ended up costing them more money on things they should have done properly in the first place. It is a company that needs better oversight and apparently has awful management. I am not bragging but I have an advanced engineeering background creating petroleum engineering training material for big oil (aka plumbing on steroids--makes this look like childs play), programming, developing systems for hydroponics, working with heat and waste recovery systems, fixing combustion engines, and building computers for over 20 years. My point is that I noticed a lot of things that most people would overlook because I know how many things work. I called them out and that is the only explanation as to why I could have been blacklisted. But do yourself a favor and go with [business name removed] or [business name removed] instead. It is not to say that others cannot screw up, but this is my experience with them and the straw that broke the camels back. Mention that you read this here and thank you. Perhaps the next company will not mess you up under the guise/protection of teamsters and protectionist unions that overcharge with ridiculous licensing requirements that ends up meani..."

"Very professional. His staff were courteous and cleaned up after the job was done. Mr. Bagni even called several days later to see if I was satisfied with the job."

"What I love about VMA is that you can get Residential electrical work quoted 2 ways: Time/Material (emergencies), or they can send a man out and quote the job. You may also take detailed pics, send it in and they can quote it that way. My old electrician they did everything old school w calling, & didn't even like emailing, but not VMA who texts, calls, and emails. 2 professional, Journeymen Electricians did 3 separate days of work last month at my house, from the VMA Residential/Service division. They replaced/installed 7 exterior lights, replaced 2 exterior outlet fixtures with Arlington housed outlet boxes, installed one new Arlington, extended light fixture wiring and 2 doorbell wires, and exchanged a transformer for a larger one, to handle the video loads from Nest and Arlo doorbell cameras. I purchased all the fixtures, & doorbell cams. They supplied the Arlington boxes. The 2 electricians were very efficient, quiet, fast and clean. They made sure fixtures were leveled, and working. One of the 4 glass sides of the exterior light fixture broke cleanly and they honestly brought it to my attention, vs just burrowing it. I just double taped it w clear packing tape, and he put the glass in the rear of the fixture so it wouldn't be seen. I didn't want that to hold up the light install, and will deal w the Amazon merchant I bought light fixtures from afterwards. I had a lot of other construction going on, and the 2 electricians were able to do a lot in the timeframe they had despite all the other noise/work/men around. They fixed cut outlet wires from a bedroom new window installation, moved an outlet 3" to accommodate a stud inserted to shore up the new window. The cut wires were a surprise, and to get the city's Wiring Inspection approved, Cindy the Svc Manager, was very helpful in getting the electricians here stat, & the Building Inspector also stat, who had a 3 wk backlog. I had VMA Electric quote me for a porch and their pricing was much better vs another electrical competitor in Marlborough. The guys are Journeymen level, so aren't outrageously priced like Master Electricians, in the same town, who I had been using. When the Residential side has a lot of work, they can smtms pull guys from the much larger Construction Division. In all, VMA had to come out 3 times, bec the work was staged in between inspections. I love their work and do not hesitate to highly recommend. Just know electricians are expensive, and it cost $2,300 total, up front for all that work. Had I used the Master electricians the bill would've likely been double, as found out they were double/triple charging me the town's Permit fees in addition to double all the same work VMA does."

"I’d love to leave a 0 star review if I could. The level of disorganization and miscommunication with this company has been staggering. Their customer service is garbage. Don’t waste your time, money, or energy on this company. False promises and sub-par work across the board. We will gladly take our business elsewhere in the future. We had an initial consultation with someone named Darren for a heat pump/furnace replacement. We also lumped in a sub-panel install & dryer replacement. Darren assured us that everything would go smoothly, all the work would get done over the next week. The HVAC & electrical teams showed up several days earlier than expected, which sounds great in theory, but required us to take an unexpected day off work. The wiring they ran to the thermostat was installed hap-hazardly and now just dangles off the HVAC plumbing. The electrical team installed the sub-panel, but installed it too close to our irrigation control box. Now we can’t open the door to the irrigation control box. The electrical team also installed an outlet for the new dryer in a location we wanted, but left the rest for a plumber to finish. When the plumber showed up a week later, he said the dryer could not be installed in that location. He then tried to charge us for additional work that we already had paid for in our initial contract with Darren. (He did actually charge us to cap the gas line to the old dryer). Multiple teams also told us they would haul away our old dryer. That never happened. On top of everything else, we were told (multiple times by Darren and the HVAC team) that, as a part of our 3 year maintenance plan, they would come back quarterly to install a new filter on the furnace. When we called about that today, we were told “that’s not a service we’ve ever offered.” The customer service is absolute garbage. We already feel cheated out of the money the plumber charged us. You’d think after all this, the least they could do is toss in a few filters. We’ll never use this company again. I’d caution anyone else to get EVERYTHING written out in detail before you do business with this company. Better yet, just go to someone else."

"Julio submitted correct estimate and completed Job on Time . Passed Inspection and was very professional ."

"Highly recommend! Josh came gave us an estimate for our hot water tank replacement with financings and everything went through and the next day Sal came out, great worker knowledgeable explained everything step by step. Friendly and a dog lover! Just great work and respectful good hard workers!"