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"On 5/29/25 Tristin came to my house and gave me a quote on a new shower remodel with a new toilet, and we signed the contract. I thought $12,000 plus was exorbitant, but Tristin assured me that Long Home uses quality materials, excellent craftsmanship, and excellent service. He told me that they will replace all the pipes, and the shower and toilet will have lifetime warranties. So, I agreed and gave him half down and it was scheduled for the 6/27/25 and 6/28/25. Tristian called me on the 6/5/25 and told me that for the shower I choose the half wall that was part of my existing shower would have to be removed, he said otherwise I would have to pay an additional $1,500+, because the shower I agreed to couldn’t be installed otherwise. I told Tristin on 5/29/25 that I did not want the wall removed, but after talking to Tristin on the 5th I relented and said the wall could be removed and ordered another toilet for my other bathroom. The day of the installation came, and one guy came on time and the actual plumber came about 2 hours late around noon. They started working on the demolition and Tristin came around 4pm to move the power socket that was in the wall they removed. He put a rough patch on the wall and installed the outlet without the cover. They removed my cabinet from the wall so they could take down the wall but never replaced it. They worked until 10 pm on Friday. Tristin was supposed to come out on Saturday to finish the patch and put the cover on the outlet. Saturday 6/28/25 the helper arrived at 830 am and the plumber arrived at 1030, at 450 pm the plumber showed me the shower rod they sent with my shower, and it was too short. He told me to call Tristin, I did, and he said OK Tristin never showed up and the two guys finished at 945 pm without putting the cabinet back up. I checked the toilet in the bathroom where the shower was installed, and it kept running after I flushed it, and I put a toilet cleaning tab in the other one and noticed the toilet lid does not fit right. I texted Tristin on Sunday morning telling him about both toilets and he texted me back on that Monday and said he could come at 4pm. I work nights and did not get up until around 5pm and I texted him and told him that I do not usually get up until 6pm during the week when I work and he never messaged me back. I sent Tristin another text on Saturday 7/5/25 telling him to ask him when he could come out and fix the problems I have. I have not heard back as of yet. Long Home charges a premium price and Tristin told me that I would get premium service, he said this is why they charge so much, but the experience I’ve had is anything but premium, I paid $12,000 and I only have one toilet that works correctly even though the lid doesn’t fit properly, I had to buy a shower rod so I could use my shower, since the one I bought from them didn’t fit, which makes no sense because they knew the dimensions of the shower. I had to have a wall removed that I did not really want removed, because they made a mistake when I signed the contract. I have the outlet in my bathroom wired without a cover, my wall is not finished, and my cabinet is still sitting in my bedroom. I do not mind spending the money for something, but I want the product and the service to be worth the price, I paid for professionals, but this is not the problems you are supposed to have with professionals."

"Signed contract 11/12. Permitting request made; permit issued 1/30/2025. Drywall/insulation work begun almost immediately. Spoke on phone with GC just over 2 weeks ago to review time frame for rest of work. GC stated he planned to meet with me and walk through the following week. Stated painting would begin the following week (this would be the week of 2/10). Neither event happened. Also asked about floor tiling job, as I had outside company doing the job & wanted to let that person know when he could plan on the job starting. GC stated 2 weeks out; that would have been this past week. This didn't happen either. I texted GC 2/18 to ask if we could meet at house the next day. No reply. Called cell # 2/19 requesting call back to discuss lack of recent progress. Emailed 2/21 with same request, reminding him that I'm renting a place & am unable to stay indefinitely. Again asking about time frame on project. On 2/22, texted again, asking that he please call me. Each time I've attempted contact, I've asked him to please call me to discuss project & time line. He has not responded to me at all. This is the reason for my complaint. As of now, I feel left in the dark about whatever is happening or not. He is not communicating to me. I feel like he is avoiding contact. At present, I have no idea what his plans are schedule-wise for the project. It feels like my house project is in limbo right now. For more than a week, nothing has been done inside the house, with no explanation as to why. I think the GC has possibly over-extended himself, due to the magnitude of people needing assistance post-hurricanes and therefore may not have much spare time. But he needs to make sure his customers are being taken care of and communicated with."

"Laslo and Michael want to please their customers and this is rare these days. They did a great job at a good price. I will be using them again for sure and would highly recommend them."

"This business was a pleasure to work with for my bathroom remodel. The owner Ben was a phenomenal communicator from start to finish. He was able to provide me a fair and honest quote which beat other competitors in the area and was able to begin the project immediately. All of his employees were top notch; arrived to work everyday on time, were trustworthy and performed top quality work. When the project was completed, I was blown away with the results; the bathroom is honestly stunning. Would absolutely hire them again for other projects."

"Smiley and his crew did excellent work with great attention to detail. Owner Jason was easy to work with and attentive to my needs and timeline requirements. 5 Stars to the entire company."

"Tech was great. Polite, informative. I asked for a few days to decide if I want to go thru with a repair or just get a new washer."

"Very good."

"We worked with S&W kitchens to remodel our kitchen. Luckily it was taking them WAY longer than they said it should because then the hurricane hit. We then contracted with them to fix the flood damage. The project went so badly that we told them not to do the bathroom. We just wanted them out of our house. They take on WAY too many projects and then don't have the subs to do the work. I thought it was because of the flood but the subs we spoke to said they ALWAYS do that. We live on the beach but most of the subs live on the east side of Tampa. Therefore they told us they couldn't be here before 10am. Then they left at 3. I suppose they didn't want to hit rush hour. The subs took no pride in their work. I'm sure if they were doing the same thing to their house it would be done right. The designer that we worked with "Joanne" said she had been designing kitchens for years but she actually had no idea how to do it. The appliance and cabinet doors slam into each other and can't be open at the same time. We had asked to have certain things done and when it was installed we asked why it wasn't to our specifications she said well that is standard. She lengthened the island 18" on her own then when it was being installed she said yes she changed it but it was on the plans. Is the homeowner supposed to go around reading updated plans? When we complained to her after installation of all these things she never even said "I'm sorry." The floors in the kitchen were not leveled before putting the lament down so there are soft spots. I'm told that will shorten the life of the flooring. Because of all of this, instead of being happy and excited with the kitchen and the rest of the house the joy was taken out of it because of all the problems. All in all a very horrible anxiety ridden project with little or no customer service."

"The plumber was quickly able to determine the cause of problem & repair the hot water heater."

"I engaged Cornerstone Plumbing for a kitchen plumbing project totaling $2,400, which was to include the installation of a sink, faucet, garbage disposal, dishwasher, and related plumbing work. While the sink was installed as scheduled, the remaining scope of work was not completed, despite multiple confirmed appointments. Several scheduled visits were missed without notice, and no proactive communication was provided. I attempted numerous follow-ups via phone and voicemail, but received no consistent or timely response. Ultimately, due to the lack of progress and communication, I hired a licensed plumber who completed the work for $1,807. When I contacted Cornerstone Plumbing to discuss a partial refund based on the uncompleted services, the conversation with management was brief and unproductive. Shortly after I submitted a one-star review on Google, I received an email from the company's office manager referencing unrelated reviews I had written about other businesses, along with a warning about potential legal consequences for posting public feedback. I found this response both inappropriate and concerning, particularly given the unresolved nature of the issue. Based on this experience, I would advise others to exercise caution when considering this company."