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"Our heater stopped functioning on Nov 27, 2023 and we called Petro who had done the maintenance on it before and replaced a motor two years ago. They were responsive and a technician came two days later. He worked for 3 hours without explaining what the problem was. Then said he needed to replace the motor. He fixed the problem and left without much explanation. Two days later a bill of $2500 came via email. No explanation, no break-down. I called 4 times over the last 20 days, spoke to 4 different reps and was promised that a supervisor will contact me with the bill details. Nothing happened. Irresponsible customer service and unprofessional behavior. They show all the symptoms of big, bureaucratic, and indifferent service company. I would not recommend Petro if you have options of more personalized services."

"Terrible. Just terrible. Whenever we had a conversation about what was included in our purchase or not, he was ALWAYS switching up his statement. Lou is full of empty promises and we had a poor experience with him. He recommended his brother, Chris Mellilo, to be our contractor. Upfront he seeemed like a good guy but it was our mistake. It took this guy over 6 months to complete 1/2 of our kitchen. BEWARE of Northeast kitchen and his rude and flakey brother who ruined our lives for over 6 months. Find another place to get your cabinets and do not listen to these guys. Terrible, just terrible."

"After receiving several estimates from other companies, I hired Rich because he took the most time to examine my deck, particularly in regard to the types of wood used and how he would specifically approach the project - aspects that other companies glossed over. His thoughtfulness and expertise during the estimate process were present throughout the entire project. In addition, he was punctual, professional, and communicative from start to finish. He even took the time to show my three year old how his tools work and gave me some tips about how I could fix parts of my deck myself! The results of the project itself are fantastic. He rebuilt two flights of deck steps that had begun to rot, replaced a few rotting boards, and installed a new deck post. The work shows care and artistry. Rich also was thorough in his clean up of the debris. I would (and will) hire Rich again for any woodworking projects on my house. I highly recommend him."

"Frangioso is simply the best. We had a tiny project; we were looking for a quartz remnant for a bathroom vanity countertop and they treated us as if we were purchasing ten times that amount. They went out of their way to meet us when they weren’t technically open, walked us through numerous remnants (they had a great selection) and perfectly installed the countertop. I’m a perfectionist and couldn’t find fault with anything. What amazing service and quality in craftsmanship."

"Sam Rosario Construction is NOT licensed, he's NOT insured, he is NOT an insurance expert and he doesn't offer any warranties. His contract doesn't meet Mass Law requirements. His crew is paid in cash and they aren't protected by Workman's Comp. Check for yourself at madpl.mylicense(dot)com/Verification/Search.aspx All you really need is his name, the following categories and "MA" to see that he is not licensed. "Builders License" "Construction Supervisor""