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"We spent 14K on two new AC units for our house in 2021. We had to get the technicians out almost every year and multiples a year because something is always wrong. Some technicians were not experienced enough to diagnose the problem and wasted hours at our house. They also made careless mistakes (not connecting the draining pipe back in the attack) in Aug 2025. We had to run very loud fans for 5 days just to dry the water leak from the attic to our ceiling. The same technician was sent out in Nov 2025 and made the same mistake again. Now our ceiling is leaking again. The customer service did not even acknowledge or apologize for what we are going through. I am now worried that repeated leak may have caused permanent damage to our house. I do not recommend this company."

"While any major home remodel can seem daunting, Mark's group of professionals made the master bathroom remodel process easy for me. Mark, a Navy veteran, is the owner, and took my call when I inquired about an estimate. Debbie is the interior consultant, and she took her time going over several options and price points. She was very easy to work with, didn't push any options over another, took my input into consideration, and was mindful of my goals and budget. Katie, at the front desk, was very courteous and professional. Matt and Julio were a great team, and were very knowledgeable, professional, and organized. They arrived on time and tidied up at the end of the day. We ran into some minor issues which were easily overcome, and they exceeded my expectations. As advertised, this was a five day job. The remodel turned out much better than what I had envisioned, and I'm extremely happy with my "new" bathroom. Their warranty gives me peace of mind, and I expect to enjoy the bathroom for many years to come!"

"This contractor was assigned by American Home Shield to address my washing machine shaking during the spin cycle. Donny with Lake Area Appliance Service came out and informed me that this is a common issue that happens over time due to normal wear and tear. He said (word for word) that the tub had become unbalanced due to it warping from years of use and that once that happens, it just gets worse and worse from the weight of any clothes being added. I have this conversation recorded for 3 reasons. The first is that I had a very uncomfortable interaction with another contractor AHS sent out for a completely separate issue and I was home alone. The second is because I read reviews for this contractor before they showed up and not a single review was positive. Just about all of them reported them lying about the true issue, causing AHS to deny the claim and I was nervous I would be another victim of this (and unfortunately, I was). I even expressed this concern to AHS and asked for a different contractor and they said this one was the only one in the area… in Dallas, TX… sure. The third reason was because I’m not as mechanically knowledgeable as my husband and knew it’d be easier to just play back the recording vs attempting to repeat what the contractor said. All that to say, I have this man recorded telling me the complete opposite of what he told AHS. He told them that it was not normal wear and tear (my washer is over 10 years old) and that it was unbalanced due to overloading it (it’s just me and my husband and we barely fill it halfway each wash). When AHS called them to confirm my allegations, Rhonda hung up on them. This company is disgraceful, dishonest, and I truly don’t even understand what they have to gain from this. I’ve begun the steps in taking this “business” to small claims court as this is absolutely unacceptable and it’s clear they do this all the time. Thankfully I have concrete proof to back my claims."