Get matched with top window cleaners in Delta Junction, AK

"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"as advertised"

Locally owned. Additional email - info@akabc.com Additional contact name - John Ellison.

"Not happy."

"I called three months ago to have an expansion tank and zone switches replaced on my boiler. They did not bring out any parts in order to repair. So they come out a second time to do the job. Was it fixed? No, zone switch failed and they left the water off for the basement. Third time they came out they admitted the expansion tank was bad, finally, replaced it, added some glycol to further run up the bill. And now again we are without heat. No problems with furnace for 6+ years until GPS came out and since it has been nothing but problems. Stupidly tried a fourth time to get them to come fix it, but the receptionist was rude and not wanting business. So, I give up. Do not give these folks your business, you will be sorry. Go somewhere else."

Altrol has been proudly serving the Greater Fairbanks area over 30 years. We pride ourselves on honesty, integrity and quality work. We treat our customers the way we do our work - RIGHT. We employ certified, trained, top techicians of the Tanana Valley. Our team consists of 35 dedicated, friendly employees who are ready to help whenever you need us! Altrol is a premier Lennox dealer and also carries the following brands: Buderus, Crown, System 2000, Weil McLain and a complete line of Lennox hearth products, including wood and pellet stoves. Mission statement: We will always be the premier, most trusted, highest quality contracting and service company. Always focused on the imperativeness of treating our customers the way we like to be treated. Additional DBA - Altol Inc Heating Cooling & Plumbing.

Class A Contractor, Licensed and Insured. We offer experienced, professional home and business renovation and repair services in addition to new construction, solar and renewable energy solutions. We pride ourselves on individualized service and our dedication to ethical, renewable options that make sense for your family and community.