
Serving Dyersburg, TN and surrounding areas
In business since 2009
Free estimates
Emergency services offered
"Lowry Roofing went above our expectations on every level. <br /> I had <strong>no</strong> prior knowledge or awareness of Lowry Roofing, who they were, or the quality of their work. In fact, I'd never heard of them. Yet we did need a roof, but I'll admit, I was hesitant, just from not knowing who they were. <br /> So, I did quite a bit of online research on roofing scams before offering the job to Lowry Roofing. I actually even paid for a subscription to Angie's List just so that I could read reviews on Lowry Roofing!! <br /> I figured that being out a little money was well worth it if their reviews were poor. I spent probably 2 hours online looking at reviews, "how to avoid roofing scams" websites, Better Business Bureau sites, etc. <br /> <em>Why We Chose Them Instead Of Bids From Other Roofing Companies: </em> <br /> <strong>Intense Professionalism.</strong> Every single one of their employees carried themselves with honor and class. They came to our door with shirts tucked in, they were well-spoken, and had a look and feel that let me know they were serious about what they do and that they took pride in their work. <br /> <strong>Communication.</strong> Justin Lowry (owner) could not have communicated the workflow any better than they did. They were humble and sincere. From text messages, phone calls, and personal appearances, they kept our family 100% in the loop at all times; almost daily actually. Justin came to our multiple times to keep us informed. Moreover, they communicated with us in terms of what to expect in this process as far as how claims work, what to expect in terms of paperwork with our agent, adjuster, how payment works, and so on. <br /> <strong>No Sub-Contractors.</strong> Lowry is a rare breed, now that I've done some homework about roofing companies. Most roofers use sub-contractors to actually put the roof on the home. An owner bids the job, and then hires subs to do it. <br /> Not Lowry. They have paid employees. The difference is massive, because subs, while often doing good work, can be inconsistent in terms of job completion, skill level, various levels of experience, etc. By using the same people, Lowry has a true team. It made all the difference. <br /> <strong>Advocacy With The Insurance Company.</strong> I think this area, specifically, is what separated Lowry Roofing from other groups I know of in the roofing world. I am convinced that Lowry Roofing's work in this area is the major reason why we got our roof claim successfully filed with our insurance agent. <br /> Here's the quick backstory: for the past two years we've had roofers come by our home speaking of potential storm damage, so we thought we'd better go ahead and file a claim. About 18 months ago, we filed a claim and our adjuster said our roof was fine and saw no real reason to replace it. However, several different roofing companies since that time have said we did in fact have enough damage to file a claim. <br /> When Justin came to my door, they said, " <strong><em>No matter what you do, never have an adjuster out to your home unless you have a roofer on-site. Not because insurance companies are corrupt, because they are not all that way; it's just that with a roofer on hand, they must justify everything to you with a roofer present in the conversation who can advocate for you and give you their opinion of what the adjuster is offering." </em></strong> <br /> I'm telling you, that's what did it. <br /> Our adjuster was great, and we've been with our insurance agent for 17 years, but this time, with this claim, everything went so smoothly. Lowry Roofing gave us peace of mind that we had an advocate, standing between us and an insurance corporation, and that they would do everything they could to make this a smooth process. <br /> <strong>Under-Promise and Over-Deliver</strong>. Justin Lowry never, ever promised me a roof. He never promised anything other than that they would do their best. They said they would do their best to help with working with an insurance agent and adjuster. They never made huge promises, but they did ask me that "if we can work with the adjuster to advocate for you, then would you give us the job if the claim is successful?" My response was, "Absolutely." <br /> Once the job was finished, we were more than pleased. They over-delivered on quality, work flow, communication, and even clean up. Our yard looked super upon cleanup; it was as if they were never there. <br /> If I had it to do again, I'd never, ever hesitate to have them put a roof over my family's head."











