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"Very poor workmanship would not recommend these guys at all "

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"After numerous in-person meetings and phone calls with Joe Long [Mr. Build], I contracted him to replace four door frames at my home. The start of his work was delayed and when I contacted him, he claimed it was due to delays with the city and permitting. I then contacted the city and found this to be incorrect. I called Joe and shared that I was told by the city that this permit was available within 24 hours. Upon him starting the work, I paid nearly 40% up front. I was not on the property when he did the work as I was at our primary home out of town. His wife contacted me and stated the work was done and requested a final payment. She emailed me the invoice and asked for immediate payment. However, the invoice did not include a remittance address. I called her and let he know I needed the address so I could send a check. She provided that and a check processed direct from my bank the next day. Two days later I arrived on property and inspected the work. I was in total shock. It was clear upon visual inspection that the door frames Joe installed were not the correct ones. The overall workmanship was totally unacceptable. Not only were they inappropriate cuts made in the surrounding composite area - thus exposing areas and negating the weatherproof protection, the frames themselves were not correct, the door hinges do not match up to the frames and were installed incorrectly and despite #10 screws not fitting being counter sunk into the hinges- he attempted to install them regardless. Neither the hinges nor the screws are flush in the frames he installed. Not only is this bad workmanship - it is a safety hazard for those walking through the doors and getting hung or cut by exposed and protruding screws. As soon as I witnessed the subpar work-I contacted Joe and asked that he meet me on my property. Additionally, we immediately contacted our bank and requested a stop-payment be issued on the check we had processed. Upon Joe showing up at my home, we walked the property and examined all of the frames. He claimed that his crew was not yet done with their work and that all of the issues would be remedied. I alerted him that we had issued a stop payment and asked that he follow-up with me ASAP to discuss how this would be made right. It was at that time that Joe shared his plans to use BONDO to repair all of the areas. He also stated that he would attempt to countersink the screws but that he could not honor a warranty once that was done. Clearly these steps are unacceptable. I informed him as such via email. Wrong frames, installing hinges upside down, wrong screws and incorrect installation techniques are not fixable and will require full replacement. I alerted Joe not to be on my property further until we had agreement on how to move forward. In subsequent written communications with me he acknowledged that he in fact mistakenly ordered the wrong door frames. Why then would he have still installed the incorrect frames-not on one door-but four doors? If I wanted repaired door frames-I would have simply repaired my old door frames. I contracted with Joe for NEW CORRECT door frames. He sent a subsequent email asking if I would be willing to negotiate a lower price. I again was clear-my expectation remains the same-for NEW CORRECT door frames to be installed in a professional manner as that is what he was hired to do. At this time Joe alerted me that he would be placing a lien on my property. As of today-over 2 months since this inappropriate and completely unprofessional work was done-the door frames need to be replaced. This delay has now resulted in additional delays and expense with other work being done to our home-all of which has had to go on hold until the new and correct door frames are installed. I strongly recommend NOT using Mr. Build(Joe Long)on any future projects you are considering doing unless you want horrible workmanship."

"Fred was as professional as you would want his explanation and display is what made me choose this company I could not have had a better explanation of all my options thank you"

"I would NOT recommend this company. I signed a contract in DEC., 2023, My windows were installed in MARCH 2024, and from the start, it was one issue after another. They did NOT put in the window ordered, the crew disconnected my alarm sensor to that window, and buried it into the wall, and did not even have the decency to tell me. The next biggest issue was EVERY WINDOW that was installed, (11), has a DEFECT. It has now been over 8 months and I am still waiting for repairs. KEVIN their coordinator, just gives you lip service. MANY calls and emails go unanswered He does not have the decency to call you back. He goes on vacation and says he'll get back to you but doesn't. I've even sent an email to Mr. AARON SHOHAM, CEO, but no reply. The employees are just as bad. They take your info, and you CONSTANTLY need to follow up. We were misled when they were hired. The reviews, are most likely put up by them. A waste of time, aggravation, and money. STAY AWAY from them."

"Professional and amazing work"

"Brian and his crew did a great job with my window and door installation. They were on time, professional, and communicated with me every step of the way. They upgraded my home 1000%"

"Prompt, friendly, knowledgeable"

"Good price and good delivery time but the installation quality was poor and they had to send a second crew out to fix the first crews mistakes"