
Serving Elizabeth City, NC and surrounding areas
Approved
In business since 1968
Free estimates
Warranties offered
"I have mixed feelings about this job. The company was extremely patient with the scheduling changes I needed to make because of health issues. However, mode of communication was an issue. Kept calling a cellphone, not in regular use, instead of the landline or the preferred e-mail. Installation was timely, as we had the ice storm soon after, it was also a one-man job and I was amazed at the job he did. He was very professional always measuring twice and sometimes more than that before cutting anything, as despite all the measurements done, the inside core of the door frame needed to be trimmed for the unit to fit. Not sure if that is why once it warmed up, first one-side and now the other side, is not a tight as when originally installed. The also is now an issue with the interior frame, the mitered seam at the top of the door has separated. Another issue was this door was supposed to share a key with the front door as both were Schlage locks and can be rekeyed. A copy of the key was provided prior to the job. This did not happen, nor did the copy come back the day of the install, had to wait for it to be mailed to me. The company tried to rectify both problems, the loosening and they key issue, but not happy with their solutions, as one requires me to complete the job, the other is aesthetic... lack of symmetry, no longer smooth frames on both sides . I like the product's overall appearance, and would repeat the business to ensure uniformity, but given the price, I did expected better. Also would not advise using Mosaic, their finance group. I have issues with a company that mails their statement 4-days after the payment is due, even if 12-months same as cash."





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