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"Not ever choosing to do business with TruGreen. My wife called today to get a quote. When my wife said that she needed to discuss the quote with me, he asked her why she refuses to put on pants. He implied over and over that she is a weak woman and I am controlling of her. He also made fun of the fact that we do not drink alcohol. This behavior is unacceptable and we will tell everyone we know to avoid this company at all costs."

"Was given 2 hour window, called 25 mins before they arrived. One tech went right to the fireplace and started cleaning while 2nd inspected the chimney and cap using a drone. They were done in 20 minutes, reviewed their inspection with us, and texted me cap photos from the drone. We used them before, and would use them again."

"Moved into a new house, discovered some evidence of mice. Schopen came to the rescue! Setting an appointment was easy, the tech arrived on time, was friendly. He did a visual inspection inside and outside of the house and patched possible entrances around the foundation. He set traps and bait stations and then came back for a maintenance check. No major evidence of intrusion--the holes they filled outside worked! I am keeping them on for maintenance and adding a spider and bugs b/c they give a single fee for maintenance on both--which is a great deal. They also have an account portal on their website so clients can track spending, notes, and appointments. One national brand came and tried to upsell me--saying that I needed them to install a barrier around my house because of some issue with my siding ($2000!) and the cost of their annual service was double Schopen. I highly recommend skipping the big-name brands and going with this family-owned business."

"I have been unimpressed and highly disappointed in the services, professionalism, and ethics of your company from the start. Since I have started paying your company all I have received are excuses for why I haven't seen any improvement in the reduction of the bugs and mice. Some of your techs are the laziest I've ever seen. Even your other techs have told me that the traps were not set up right, that what was done was just lazy and that certain techs are just known for doing the bare minimum. I have complained over and over. Only time I receive any sort of service for the inside of my house or my garage is when I complain since I don’t get anything close to a heads up notice of a service date. Then I have to take off work every single time for the subpar service I then receive for the inside which costs me money. All I have received from your company are continued excuses for why my bug and mouse problem has not gotten any better but you sure are quick to charge me. The last service I was charged for was this month which I absolutely will not pay for and if you charged me I expect a refund. This BILLED service was again only done outside because of the lack of notice and the mouse trap box that is in the front of the house is wide open and empty. Haven’t seen any other boxes outside. I wouldn’t exactly call that service! When the mouse trap boxes were originally set up only in my basement the two boxes were put right next to each other on the one side of the basement. None anywhere else in the house. Absolutely ridiculous. Then after continued complaining I received 1 more box in my closet then was handed a stack of sticky traps to put where I want them. Also complained that you were only using poison boxes which take a week to kill a mouse. I can’t believe your company feels a customer is okay with the mice hanging around and damaging walls, wires, etc and spreading germs and feces inside of the house while I wait for it to hopefully die in a week. I also have small children and animals and your company thought poison was just fine! When I had to complain about ants, your tech was so lazy that he only sprayed under one of my sliding glass doors. No where else in the entire house. I had to call back the next week and take yet another day off of work because of the unethical and lazy service I receive from your company because I now had ants in every single room in my house. I don’t know how you keep any customers at all when this is how you treat them and the lack of pride your employees take in their jobs. By the way I still have mice. Now have 4 holes in my walls because of them chewing through. I should send you a bill this time. Also still have earwigs, ants, spiders, and some sort of beetle. Only thing I don’t currently have in my house that I did when I first moved in are the grasshoppers. Your company has been consistently charging me for a fake service as it has provided none of the expected outcomes. Highly unethical and horrible service."

"We had squirrels in our ceiling, and they were able to find where they were coming in/out within 5 minutes of the inspection. They took a ton of pictures and explained clearly the work that they could do to mitigate the problem and keep them away in the future. The work was completed within a few weeks, including the attic restoration which included removing the damaged insulation and replacing it with better insulation. They respected my home and did not leave a mess (and this was the middle of winter). All employees we worked with were very professional. They also had a 90 day same as cash financing option that we took advantage of."

"Jeff was incredibly helpful and a wealth of knowledge! We called him on a weekend and he called right back. We told him the story of what our tenants told us and sent him pics. He said not only were the pics not bed bugs but gave us helpful tips and took time to help us. He was willing to travel several hours! We ultimately confirmed no bed bugs and didn't end of needing his service but we will definitely use him if necessary and want to give him a great review since he was so helpful!"