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"I had high hopes for Somerset painting. Their contract implies a detail oriented company who believes that preparation is key, and to that end, promise preparation and "hand sanding all woodwork being painted...all glossy surfaces must be scuffed to insure a bond...," "removing hardware including striker plates, door handles, and electrical covers," "drop ceiling fixtures," "repair severe dings in painted doors, trim and base using Bondo," "caulk all your seams as necessary." The quotes are directly from the contract we agreed to. This was a job that had two different crews assigned; and both crews made the same mistakes. Somerset painting relies on the use of subcontractors. There was no QA person actually overseeing the job, and that is were things went very wrong. My sense was that both sets of subcontractors were more interested in getting the job done quickly rather than thoroughly. The lack of "eyes on the job" means the painters do want they want, how they want, without oversight. Somerset painting relies on return visits for "touch ups" rather than getting it right the first time. I appreciate the owner inspecting and apologizing for the work. But, there is a disconnect between the "management" and the actual painters to the point that the front office offered to send back out the team of painters responsible for most of my grief to fix errors. So, what actually happened...If you walked into my house you would say it looked great; nice neutral color palate, freshly painted trim. But, the devil is in the details. It took their QA guy, three or four visits, and additional days of work to re-sand, repaint, and re-caulk. My previously painted white alkyl trim was covered with white latex, without any prep despite the fact that I asked for oil based trim paint. There are areas I can scrape the latex off with my finger nail. I basically got a white wash job. I am, two months after the completion of the job, finding door and window casings not completely painted, drips on walls and six panel doors. I have spent that last two months removing, cleaning, and replacing painted hinges, door knobs and striker plates. I haven't even started my floors yet. During the job, either my husband or I were present. I did, in real time, ask for remedial action from the painters if something was not done right. But, I was put in the uncomfortable position of trying to manage their work; around my going to and coming from my own work. Lastly, the most obvious faux pas: Paint and energy drink spills that required carpet replacement. Paint cans left on carpeting, open, without so much as a drop cloth underneath at the end of the day. A toilet plugged up. Bathroom sinks used for paint brush rinse out. Paint spots on the decking going into and out of my house; paint spilled in the garage where empty cans of paint were placed."

"Shane has worked with us every step of the way and his crew was very professional."

"The project went very well. In fact, it was done earlier than scheduled. Contractor was very professional, informative and friendly. He answered all my questions, gave me good advice, then cleaned up. This was a really great experience for me! 🏆👍"

"Well done. Stuck with it until satisfied"

"Matt(owner) came to look at my home for some exterior/interior painting that I needed done. He was very professional and helpful throughout the whole consultation. We hired the company, and the workers were punctual, reliable, very hard-working, and did an amazing job! It's perfect! Would definitely hire them again ?"

"It exceeded my expectations. The painters were professional, friendly and did great work. I love my freshly painted space and the cupboards look so modern. I am completely satisfied and happy with Visual Paint Company!"

"Paul was very Professional. And gave us a great price Painted painted interior and exterior of our home. Did a great job. Was on time and he did everything he told us he would. I would defif only hire this company again. And I would recommend him to all my friends and family.He's a easy person to deal with.And when beyond what he told us he would do. The job came out looking absolutely great ,"

"Absolutely phenomenal work! The paint job on my basement ceilings and walls was flawless. The team was highly professional, efficient, and delivered outstanding results. Great value all around! I’ve recommended this company to many of my friends, and they’ve all been just as impressed as I am. Highly recommend!"

"Mark did a wonderful job with doing a stain on our front door. He was efficient and friendly. He communicated the steps he was taking and asked for our opinion when our input was needed (color, type of stain, etc.).He responded in a timely fashion to my inquires. The paint job changed the look of the house and made it look fresher. I would definitely hire again for future projects."

"The entire team at Woodbrook are true professionals. We found them a few years ago when we needed our deck refinished. That work alone would have been enough for a great review, our deck looks brand new after every service, I think they've done it three times now. After some recent interior remodeling and other upgrades we needed some interior paint work done so with the satisfaction we had with their deck service, I gave them a call. Ryan was quick to respond (as always) and after coming out to take a look at the job, promptly sent over a quote and we were put into their schedule. Communication was excellent throughout the process and the work was scheduled. We were contacted in advance to confirm when the team would arrive and they were here on time and ready to go on the agreed upon Monday start date. Upon arrival, Ryan walked through the project with me and his team again just to confirm the scope, then walked the team through it once more just to make sure all were on the same page. As the project kicked off I realized there was some additional work I'd like to get done and asked for an additional quote. That quote was returned the same afternoon and the additional work was added into the overall project, no problems, no need for reschedule, they just took care of business.The team arrived on time each day and went to work. Drop cloths were used everywhere and all furniture and counters were covered with plastic sheeting. So, 3 days later, 15 double-hung window sashes, a door wall and complete repaint on a remodeled half bath, the team finished up. Anything they took down was reinstalled, all the floors were cleaned up and all remaining paint marked and left for future touch up. A true five-star job! I just can't say enough good about this entire experience! If you need paint or stain work done, you needn't look any further than the team at Woodbrook!"