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"Eric and Riley did a great job for a very fair price, diagnosing and fixing of several problems that popped up. For anyone worried about price gouging, they showed a lot of integrity by replacing parts at no extra cost when they easily could have gotten by keeping mismatched but functioning accessories. Also, it is not cost-effective to dig into the gas lines and the firebox just to sell an upgrade. Outside work such as installing a color-coordinated chimney cap might yield a profit. Chimney Sweeps are very busy. I recommend getting on the books early or doing an off-season inspection. My fireplace is up and running, but I plan to get a level 2 inspection to have more knowledge and peace of mind about the house. In hindsight, I should have gotten a nicer log set, but I wanted to keep costs down in case I had to spend more on repairs."

"The entire team was extremely professional and completed the work in a timely manner. Our master bathroom was completely renovated. Old fixtures were removed and a new full size walk-in shower was installed. We liked Greg’s work and quality so much that we are having Motor City renovate our kitchen."

"Excellent job and cleanup. Reasonable price."

"It couldn't have been better. I was happy to get Steve because of the complexity of installing a step rail to provide safety especially for older people. He completed it in a half an hour without missing a beat."

"What a great company and experience, the salesman was professional and knowledgeable and answered every question, the installation crew was courteous and professional and the windows high quality, the house is warmer and even less outside noise. I couldn't be happier with our purchase."

"Everything was great will be booking again also reasonable prices"

"Very good. Friendly and professional. Will definitely call him again."

"Bobby is very professional, responsible, and trustworthy individual. He is my permanent go-to person in Fayetteville, NC."

"Quick to estimate, schedule, and complete the work to my liking."

"TLDR: pressured sales pitch, very expensive, sloppy work, and a month later they have stood me up 3 times and not fixed any of their mistakes. Here was my experience with PHRG. They have an excellent sales team. They probably exaggerated any minor issues we had with our roof, but we knew we were due for a replacement. They have an extensive sales pitch about the training their crews receive, the materials they use, and their warranty. They were able to offer roof intake ventilation which I needed and didn't have time to do myself. Their sales rep was knowledgeable and it seemed like they were selling a quality product and service. A few red flags during the sales pitch - they don't have their own crews. PHRG sub contracts out roofing work and they are really just a sales office. Red flag #2 - they told me they would install ventilation whether or not I already had it. Adding additional ventilation to a properly ventilated roof is unnecessary and not correct if your intake and exhaust ventilation is already proper. This should be a dead giveaway that they are just up-selling things you don't need. Red flag #3 was the classic high pressure "if you don't sign today" tactic, and then dropping %15 off our price when we said no. They day of the install, the crew showed up 2 hours early with absolutely no warning and in a van marked for a completely different roofing company. The foreman barely spoke English and seemed to be the only one of the entire crew that did. Halfway through the install I had to remind him to remove an old vent and cut another hole for a new vent. I was extremely clear about these requests with the salesperson. After my reminder they still left the new vent completely disconnected inside my attic and used the complete wrong style vent. This vent connects to my kitchen range hood and they used a vent meant for attic ventilation which lets outside air into my kitchen! There are numerous shingles that have not sealed, have very obvious gouges or tears, are missing asphalt granules, and left an exposed nail un-caulked. They did not block off my gable vent after the installation. Leaving a gable vent open with eve and ridge ventilation is improper. So, they either don't know better, or don't care about proper attic ventilation. When installing the counter flashing, they failed to remove old caulking and used clear (not color matched) caulking instead. Apparently they are required to use this specific caulk by GAF but it was installed very sloppily and sticks out like a sore thumb. They spray painted several of my vent stacks without asking me. The paint is runny and looks absolutely terrible in addition to getting over-spray on the shingles. They also scratched my brand new vinyl fence with their wheelbarrow. They later fixed this with some paint thinner when I pointed it out, but there is a theme of carelessness here. At the end of the day I refused to sign the completion of work paper. They have scheduled and failed to show up on 3 separate occasions to fix their install! Total waste of time and money."