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"This is a follow up to my prior review of Alpha Foundations. After reading my initial review, Alex (The General Manager) conctacted me to chat about my experience. I left the conversation with a better understanding of the initial inspection process and thoroughly impressed with the overall customer service of everyone I came into contact with at Alpha. From the sales team, field techs and management, my customer service experience was top notch. It's obvious to me that customer service and satisfaction is at the top of their priority list and it resonates througout the organization. Although I experienced a very minor issue with the initial diagnosis of the problems my property was having, I wouldn't hesitate to hire them again in the future and would recommend them to friends and family."

"The pricing was very good. The lowest I quote I had. The price was lowered initially by the female owner without me even asking. The communication was spotty initially and then non existent at the end. I give it to crew, they had an initial road block. Part of my walk way leading to my house was poured with the initial slab for the house. This made it super thick. The boys tried to chip at it but eventually the boss man had to come up with a new plan. The plan was good and it ended up being the best option. The issue I had was with the details. There was a 2 foot by 2 foot corner area that was done very poorly. By poorly I mean It looked like someone blind measured and did it. I have 2 to 3 inch gaps where the house meets the pavers. I have a down spout that is piped underground that had the same gaps. Instead of measuring and cutting pavers to spec, they just decided to used the pavers they already had. Because the pavers are set dimensions it left huge gaps that when you see it you just shake your head. The rest of the area is good but not above average. Some pavers are already starting to become unlevel. The portion was the last part in the day and it was getting dark. Because of this I believe they didn't want to cut pavers and just plopped the ones they had resulting in a ****** job. This allowed them to be done in one day and not come out another time. The issue is when I addressed this with the female owner she assured me it would be fixed. After 4 attempts which included 2 no call no shows I stopped asking them to fix it. Having little things to fix is very common but the great companies fix any to most issues after a job is done. At this point I already payed them in full so the urgency wasn't there. In the end I found out that the owners, a couple, were split and this ultimately affected the communication. The wife would quote and be the middle man and the husband, along with a crew would do the work. Because their personal relationship wasn't good it in the end resulted in poor communication and a job that still has issues needed to be addressed. I wouldn't recommend this company due to the personal side of their relationship affecting the business side. The information about the relationship was told to me by the wife herself which I thought was unprofessional."

"They did a great job. This was a small add on and repair of existing pavers at my back patio. They were professional and respectful, completed as requested."

"Service went great. They showed up on time with all the proper equipment. Removed the 3 ugly trees, replaced the 2 beautiful trees. They cleaned up everything, and made the house look brand new. Total time was less than 4 hours. My wife and I are thrilled"

"I recently completed a large pool and deck renovation project with Surfside Pavers. The work involved the setting of more than 2500 square feet of large format 20 mm and 10 mm porcelain tile. The job was quite challenging for a variety of reasons but particularly because of the multiple elevations and the many complicated angles involved. I have to say it was executed to perfection. Surfside’s attention to detail was exemplary. I never saw anyone setting tile without simultaneously verifying their work with a large level. As a result, the tiles were all perfectly aligned with one another and the drainage of the deck was even better than promised. I particularly want to thank Keith Spalding for overseeing the project. He always made time to explain their plans and intentions and patiently answered my many questions. It was obvious he had complete control of the situation and was absolutely dedicated to making our vision a reality. I would recommend Surfside Pavers unreservedly. They have earned my respect, gratitude and all future business. Matthew Jacobson Satellite Beach"

"Extremely well done."

"The company charged $4000 for a pop-up drainage system to prevent flooding in my stand-alone backyard office. When heavy rain came, it was apparent that the system in place was not working, and despite multiple emails, no one responded for six months. When they did, they sent workers out to do the same job that was already done. They also told me that the system in place would not work and should never have been placed and in the end, recommended I hire an irrigation company, stating that they are not an irrigation company and, when asked about a partial refund since the system placed did not work, they refused. In short, I cannot recommend this company. Poor work, poor customer service."

"March, 2025: Requested irrigation specialists from Angi. Selected 3-T Irrigation and Pavers which gave an estimate for a new pump. April 9, Chris installed a new irrigation pump with a 1-year warranty. I paid him 900.00, the agreed upon price. Saturday May 17. The pump is not working.; I text Chris He asks for my address but my phone is off. Saturday, May 17. text him my address Friday, May 23, text my address again Sometime after this, he fixes the pump, but it breaks down again. Tuesday, June 11 he is scheduled to fix the pump, but it rains in the afternoon Friday, June 13 I text to ask if he can come Monday, June 16 He comes out to install a check value & fix the pump. He thinks it might be the check value so he digs to the pipers, but there is no valve. I offer to pay him to install a valve as that seems beyond our original work. Tuesday June 17 I tell him the pump is working. but it is running through several cycles & I had to manually shut it off. He promises to come the next day to fill in the dirt & cover the pipes. Wednesday, June 18, He does not come. Monday, June 23 . He still has not yet come. I text him to tell him that the sprinklers came on, but that they ran from 5:00 to 10:30 when I turned them off. He did not respond, Tuesday, July 1 I text him to tell him I'm not happy that he has not returned to cover the pipes; in fact I'm disappointed since he was referred by Angi. Monday, July 6 I send him a picture with the dug up backyard, and ask him to fill in the dirt. He did not respond. Wednesday, June 9. I text him to tell him that the pump has stopped again. Maybe we should get a new pump since it is still under warranty. I am awaiting his response."

"Very professional and most important, very good communication. Did all work that was stated on estimate and on time. I highly recommend."