
Serving Gaines, MI and surrounding areas
In business since 1999
Free estimates
Emergency services offered
"The installation of the roof went fairly quick and looks good. I have two issues. One (minor) was why some (two) of the gutters weren't secured to the side of the house and the ventilation windows for the attic that were to be installed. The latter is the focus of this review. The issue is that we were told the ventilation windows required custom build and had to be outsource, as our window size was not a standard size. On May 2nd, 2018, I was told that the estimate from Wimsatt, the vendor, would be 12 - 14 days. Roof Rite was paid in full in mid May with the agreed understanding that the vents for the attic would be installed immediately afterwards. It is now December 2018 and there has been no installation of the vents. I have been in touch with the site PM via text messages on a monthly basis, but have not received any indication that this task would be completed. NOTES and CLARIFICATIONS: The site PM said that there would be no cost for the manual labor of the installation, and the vents would be installed as a courtesy provided that I purchase the two vents. This was more of a gentleman's agreement than contractual. This is my error for believing and accepting that offer and is a lesson learned. The site PM said that should I want to install the vents myself, they could be dropped off. Seeing how I neither had the tools or laddering/scaffolding (a reason why I hired the company and requested the professionals complete the work), the offer seemed to imply that I had to wait until the company was good and ready to deal with me. In summary, the company has been paid in full, I have been asking for over 7 months on the installation of the vents and, in my eyes, the project has not been completed. There are ways to continue the working relationship if additional funding is required for work. In my line of work, that is called a 'change request'. To just ignore the issue ruins working relationships and ultimately damages the reputation of the vendor/implementation team. Please correct this."












