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"This was our second job with Outdoor Xcapes. 1st one in 2011 with Bret as our Salesman. Went fairly smoother with only a few glitches. This job consisted of a seat wall with small patio, step pads and artificial turf with Steve as our Salesman. Steve was very nice and eager to please during the bidding process. Very responsive to phone calls during the job. However, as the job progressed It was apparent that while it was important to Steve that the job was done correctly there was no give or take on money. At a Home Show an Outdoor Xscapes representative (not Steve) told us that repeat customers would get a discount. Steve would not honor that discount until it was to his advantage. There was a hole in their work schedule and they needed a job to fill it. At that point a discount was offered. The tree we wanted was 20% off, Steve would not give or share the shavings. Didn’t seem like there was any interest in building any relationship for return business or referrals. Crew did a great job including clean-up. Jesse, the foreman, was pleasant to work with. However, he was the only one who spoke English and stayed on the job for only a short time. Any communication had to be done by phone to Steve who would contact Jesse. It was a little cumbersome to communicate. We are very happy with the concrete seat wall and step pads. There were a few hiccups during the process, nothing major. The turf was not acceptable. It had discoloration, lines about every 10” and two visible seams. Megan was our contact for warranty issues. She was very responsive and easy to work with. I had to work directly with the representative for the turf which was Synthetic Grass. It took six weeks but the grass was replaced and installed by Outdoor Xscapes at no cost to us. Adam was in charge of the installation and worked with us to make it right. In hind sight my husband and I were too complacent in going with the same landscaping company. We assumed they would treat us right because we were a return customer. Because of this we didn’t get any other bids and when it became obvious that there was no loyalty to a return customer felt it was too late in the process to start over. It was a mistake. Outdoor Xcapes as a whole, is a good company and gets the job done quickly. Be sure to negotiate payment terms and dollars up front."

"Great crew, happy and on site owner. I would definitely hire again."

"During the inspection of my home after I had put an offer on it, termites had been found underneath the home. The former owner of my home hired Budget Pest Control to treat the termites before closing. Big mistake. The treatment came with a 5 year warranty with Budget Pest Control. On January 15, 2019 when the technician Bob Kirchner showed up to do the annual inspection, he only inspected the back of my house and in less than 5 minutes he completed the “termite inspection.” He did not inspect the front of my house nor underneath the house where the termites had been found previously. When he said he was leaving I asked him why he didn’t go under the house nor at the front of the house; he responded by telling me he had seen everything he needed to see. This inferred that he could find any termites by spending 5 minutes walking only around the back of my home I told him that previously termites had been seen under the house. He then stated that he will only inspect under the house if he was asked beforehand and that the only time anyone had asked him to go underneath a house was when the space under the house was as high as his height. How interesting that he stated he was only requested to go underneath a home when it was as high as his height. In my home, the inspector had to go on his hand and knees to inspect under my home while Budget Pest Control did the same thing when they got paid to go under my home to treat the termites. This experience with the technician now makes me wonder whether the company ever properly got rid of my termites. Now I worry the termites are eating away at my home. When I questioned the technicians statement about not ever going underneath a home to inspect for termites, he then stated he couldn’t go under my house because he was in the truck that had different pesticide and it didn’t have what he needed to treat termites nor did he have the clothing and equipment to go under my house. So it appears he never had planned on doing any treatments nor inspecting. He assured me I had no termites (based on his less than 5 minute inspection) and then he left. It appears the company made their money off the treatment but do not have the intention of actually honoring the 5 year warranty which I have in writing. I want a proper termite inspection. I want an inspection around the entire surroundings of the home and underneath the home and I want to be present so I can see the technician working."