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"The company came to give me an estimate for a chimney installation and I ended up agreeing to them installing a wood stove and a chimney in my basement at a very high price. They finished the job in two days but left garbage in the backyard and there were issues with the workmanship. I complained and they were back within a week to fix it to my satisfaction. I was promised that they would pull the permit for the job so that it could get inspected and my insurance company could be notified. It is now 3 months later and I am still having trouble getting the company to fill out the permit to the specifications of my town building inspector. Over the last month I have repeatedly called, texted and emailed and I've been getting the runaround. I paid them $10,000 for a chimney and an $800 wood stove and installation which is excessive. That is my error into agreeing to it. And now I'm not even sure that the job was done correctly. I do not recommend this company to anybody"

"Kevins team completed chimney replacement from the roofline up. Work was very professional, timely at a competitive and fair price. Clean-up was thorough. I would highly recommend them. Great job guys!!!"

"Daniel & his dad are very professional and friendly as well ! I definitely hire them on future projects ! Highly recommend these guys !"

"Great"

"Very responsive, clear and professional. Gave me information I needed and then some."

"Tom and the team really went above and beyond for us patio looks amazing 👏 thank you again guys!"

"I was happy with entire process. I was easily able to get my quote and schedule a time to get the work done. The guys were professional and personable. Tyler and Tony worked really hard and my once crumbling chimney looks fantastic. Should be in the next Mary Poppins movie."

"customer is very satisfied"

"Perfectly well. And super timely. Can't recommend highly enough."

"The experience we had collaborating with Jeremy and the Sensible Home Products (SHP) team was outstanding and one beyond anything we could have imagined. In fact, we have never had a better experience with any contractor or company, of any type, than what we had with SHP. Trust, transparency, and talent are three essential elements that drive a fantastic customer experience. Jeremy demonstrated a level of trust that gave us comfort that the needed improvements made to our 90-year-old home, were appropriate and that the house would be safe, secure, and visually pleasing for future generations. This trust emerged from the initial quote that described the specific steps SHP would follow, to leaving the work area, every day, as spotless as when the team showed up, to traveling to the Boston area for a door that was not available at a store in Connecticut, to creatively and thoughtfully solving the issues and challenges the house threw at SHP, to taking every requested addition to the project with a can do attitude. In a nutshell, the SHP focus was ensuring that the improvements to our house would stand the test of time, and that the work was completed with care and dedication as if we were part of Jeremy’s family. Jeremy was transparent about the daily work. He sent us pictures of the progress made and of the structural issues that were uncovered. Although we would have wished wood rot, roof leakage, water damage and termite damage did not exist, they did. Because Jeremy provided the daily updates, he was able to share why the improvements were needed and important. He always answered my questions clearly and concisely. The SHP billing approach was clear so there were never any surprises. In fact, I was pleasantly surprised at how reasonably the project ended up costing. Observing Jeremy and the SHP teamwork was amazing. I have never seen such a talented, dedicated, caring, and creating team. They worked with amazing efficiency and effectiveness. I can attest, based on other projects we have taken on, this project would have taken much longer than the five short weeks (including Christmas and below freezing temperatures) this took. The quality of their work was remarkable and the pride in their workmanship was always evident. The extra touches he included in the project and the counsel he provided gave us 100% confidence that he would do what was right and that he, and SHP, would go above and beyond. The house is beautiful, and Jeremy and SHP will always hold a place in our hearts. They are an absolute gift, and they are now considered part of our family. I did not know Jeremy before this project, but I now count him as a friend. Going forward, we will call Jeremy and SHP first and we will know that he will care for us and for our house as if it was his own."