Get matched with top wood fence repair pros in Glen Allen, VA

"Expectations exceeded all around! I called multiple places for a free estimate (doing my due diligence to shop around.) The owner came out and walked off the area that I wanted fenced in. And the following two reasons is why I decided on LAV Fence. 1.) He did not try to tell me what I wanted nor upsell me something I did not need. 2.) He gave me a estimate before leaving (YES! THAT DAY!) The several other companies including Lowes that came out to do estimates and no one else did either. He scheduled to do the fence the following week. The day of- 5 hours later I have a beautiful, sturdy reasonably (better than others) priced fence. I could not be happier! My dog loves it for his own reasons :) But for quality and service reasons LAV Fence is the best option."

"It's just a fence......... Ashley was our project manager, and she did all she could to help me get through the issues of my fence, which I appreciate. The actual installation of the fence is where the disconnect comes. The contractors are there to put up a fence. However, that may go. Since Dandale employs these people, I assume they are up to the company's standards and living up to Dandale's mission. I assume they have worked on other projects and have gotten approval, making their resolution and customer service how Dandale wants the experience to go. After my wood fence install, I had concerns about some of the wood quality used. The contractors dismissed me six times, saying they had to use it, and gave me the final walkthrough paper to complete on my FIRST final walkthrough. The final walkthrough paper is misleading because to sign is agreeing that "you are 100% satisfied," which was not true in my case. After getting in touch with Dandale and showing pictures, the contractors had a change of heart and suddenly left and returned with better wood quality. After changing the pickets and one rail post, I pointed out two more. Instead of changing the whole rail, they cut it with a chainsaw, cutting into the post simultaneously. They then put a new half piece up (for some reason, leaving the other half of the poor-quality wood still there) while leaving the splice in the post and the point where they connected unevenly showing. To make matters worse, they left without a walkthrough, meaning there was still another rail similar to this janky fix that needed attention, but at that point, I no longer wanted the same crew and mentioned this to Dandale when I contacted them with the new update. The answer: The same crew returned a third time to put a picket OVER the unsightly uneven half-board connection they made (hiding it) and did not address the issue of driving off. I asked the contractors for a new crew to do the final repairs, but they insisted on doing the last rail and, this time, did a final walkthrough with another family member. I still don't know what it looks like a day later, nor do I care to know. Dandale approves their methods, so there is no need to continue to go back and forth. My experience is why I say Gillian oversold the company. It is not a miracle fence company that only does fences and has the highest quality products. Some may be true, but it does not translate to an experience, unlike any other fencing company. My experience was not the highest experience or quality (without much back and forth). It is just a fence company that CAN put up a nice fence. It is not worth automatically stopping here just for the name or what the salesperson says at the two-hour quote (and yes, it takes two whole hours) CONS Pressure cooker: Personal preference probably, but I do not like making decisions on the spot. When you get the quote, you must accept it at the table or lose it. Another pressure cooker moment is when doing the final walkthrough; you are walking through with the same people with whom you may have voiced concern and had to go back and forth. Uncomfortable, especially if you have the same number of back and forth as I did. Problem-solving: When you have an issue with the contractors, they send the same contractors out to fix the problem you have already told them about. For me, this meant them leaving and coming back too many times. By the last time, it is clear that customer service is out the window. Quality: The contractors ignore the quality of the materials when picking, loading, unloading, or using them. Only some of the wood is poor quality, as most of mine was good; however, to boast that you have the highest quality product means you vet through the material. From my experience, this is not the case. It is "you get what you get." PROS: They offer a flat rate Military Discount They handle your HOA They advertise to have a five-year warranty (I cannot attend to how this will go, but I may have to use mine) The consult to get a quote is scheduled quickly The process from beginning to end is done as soon as possible The contractors were pleasant Gillian bleeds Dandale (she may have oversold the company, but she deserves every bit of acknowledgment for how she represents them) The direct Dandale employees are pleasant, professional, and friendly."

"I absolutely love the aluminum fence installed in my back yard by TopRail Fence Company. Mr. Bob Stewart, the owner was so awesome and an absolute pleasure to work with. He listened to what I wanted and delivered it spot on and in an impressive and timely manner. The workers came in and installed an amazing fence that canâ t stop looking at. They were very professional and did not leave a spec of any debris behind. I would definitely recommend TopRail Fence if youâ re in the need of a fence installation."

"Great job replacing a wood fence door! Will hire again for any fence repairs."

"Everything went smooth with my new fence install. Meeting Randy for the quote to meeting with the installers and making sure the layout was perfect. My back yard is surrounded by woods and I wanted to keep the fence close to the woods. The installers ran a string line and we made adjustments until I liked the layout. The fence looks nice and straight as it flows with the wood line. They just did slight turns to make if flow every 30 to 40 feet."

"Timely repairs and esay to work with."

"Amazing service and quality! Came in really quick and got the fencing done.The fence looks amazing and is very stromg and sturdy! Don worked with me to help get my parents set up with a new fence and did an amazing job. Definitely will go back to them for any future work!"

"From beginning to end I received top notch service. I was shown multiple samples to choose from, a date was set and my old fence was taken down and carted away. Once local permits were approved a date was set, and after a brief weather delay, my double gated wood fence was installed on a Saturday to my great satisfaction. I want to personally thank Shawn, Stacey, Stephen, Emma, and Cliber and his install crew for making this an amazing experience. I highly recommend DanDale Fence."

"Very courteous repairmen. Very nice to work with."

"Love my new fence!!! Love the communication and the options that were provided to me. Saul, the project manager was awesome making sure the measurements were correct and when the installation could be completed."