Get matched with top cabinets refinish pros in Gloucester, VA

"The kitchen cabinet makeover came out stunning."

"We were looking to refresh and update the look of our 21-year-old kitchen and master bathroom for resale but did not have the budget for replacing the cabinets. Our actual cabinets were still in great shape, but the outsides looked dated and had some problem areas. We opted for refacing, which puts a new surface on existing cabinets and replaces doors and hardware. We also replaced our laminate countertops with granite and under mount sinks. After comparing other companies, we chose Kitchen Tune-Up. We worked with Mark Levy, who directed and arranged the entire process. He explained the procedure step-by-step. We made our 50% down payment in mid May and our final payment in mid August. The entire process took a little longer than we expected. There was a point at which we believe we got “lost in the cracks.” Jim did the actual refacing and installing and his work was very professional. He took great care to satisfy us. He always made very efficient use of his time and cleaned up afterwards. In the process, we had to provide the new kitchen faucet, which we had already bought, and then choose the granite and sink from BBG in Newport News. We also drove out to Richmond to choose which granite slab we wanted. When the granite was being installed, only two people were sent. They were obviously struggling to maneuver 800 lbs. of granite into place. We did have to pay extra to have some sheetrock repaired after it was damaged by the granite installation in the bathroom. We also had two more cabinets refaced in other bathrooms. Anyway, both the kitchen and master bath look really great! They just look brighter, newer and definitely more up-to-date! We are very happy at how it all turned out!"

"Issue #1: Started at first meeting in October 2014. Salesperson did NOT and consistently DID NOT HEAR what i was describing to him. Even with a wood sample.  He kept going on and on and the quality of their work. So, to save $10,000 in buying new cabinets we decided upon this option. <br /> Issue #2: Another person came out to finalize the measurements. Apparently Salesperson #1 did not LISTEN to what we wanted with replacing the drawers. They were just going to reface them. This would have left the drawers looking and working unbalanced and uneven and interiors being worn and ugly compared to the rest of the  "new stuff".  Salesperson #2 said it would be $450 extra to replace all the drawers with new ones. Wow. Ok. I needed them to work and look good. My old drawers have become crooked - since they were installed in 1988. I don't know WHY Salesperson #1 didn't suggest that at the initial meeting. <br /> Issue #3: We were to receive samples of the wood we chose and the color we chose. At the initial meeting, we told Salesperson #1 that we wanted a stain with grain showing, not a flat paint! We said this at least 3 times. What do we get as a sample????? Yes, a FLAT painted piece of wood with no grain showing. So, it takes another 2 1/2  weeks to get another sample. <br /> Issue #4: Approved sample. It is now the end of November! They said they wouldn't be able to come install until January! Yes, it took 3 MONTHS for this process start to finish. I could have received NEW cabinets in 6 weeks. <br /> Issue #5: Installation time. They had to build a new cabinet for over the refrigerator. It was clearly CROOKED! The bottom of the cabinet was 1 inch wider by the time you got to the top of the cabinet! AND where  the inside hinges were there clearly was a mistake and was all GNARLED up on the inside! HOW could a "craftsmen" leave such an obvious mess of a creation and not expect us to NOTICE??!?!? Seriously?!  It looked like something a high school shop student did.  We told them to replace the whole thing <br /> Issue #6: They did not tell us during the initial visit that the build-ups of the cabinets to reach the ceilings were just FRAMES! The interior and the back (wall exposed) were not finished. Now the inside of the top shelf of my cabinets are the ugly burnt orange color of the previous paint job. I could have painted that if i had known it would be showing!!!!!!! <br /> Issue #7: Upon final inspection 3 of the drawers were WAY off color to the rest of the cabinets. It looked like they were missing a coat of stain!!!! So, they ordered and replaced them  2 weeks later. <br /> Issue #8: We were provided a can of paint to paint the inside edges of the inside of the frames of the cabinets to match the outside.. really? I have to actually do work  on the cabinets i paid  $15,000 for ????!! <br /> The craftsmanship was definately was under par for what they told us. It seemed like they just wanted to get in and out without really taking a step back and looking at the work. Things still are uneven, but can't do anything b/c the laminate is glued down.  Salesperson didn't even follow up the week the workers were here to check how things were going. Once he received the check, he didn't care. <br /> If I had to make the decision over again, i DEFINITELY would have gone with NEW cabinets. I could have received them in 6 weeks, instead of a total of 3 1/2 months, consistent color, better workmanship and a lot less headaches. <br /> <br /> <br />"

"Mark Levy came in and helped us remodel our kitchen. We thought we needed to get all new cabinets which he offered, but found that his wood reconditioning would give us what we needed at a fraction of the cost. My wife was thrilled with the new look (friends think we did get new cabinets, as all blemishes are good and the finish is like satin). The countertop area we replaced was fairly small (kitchen island), but well done. We updated the hardware and added a few pull out drawers for storage. He was very nice, unassuming, and knowledgeable. Things went exactly as planned. We had a previous estimate that was double what he quoted us, so we were lucky to find him. I would recommend to anyone looking for great work at reasonable costs."

"It was very good. Was on time with project."

"See above.  It went very well and we were very pleased."

"Wes does an amazing job. We provided measurements for our new cabinet work. After stopping at his shop to look at samples, we decided on a piece he had in stock for the vanity. When we had the cabinets completed and installed, he came out with the vanity top ready to go. After taking final measurements for the kitchen counter, he ordered, mounted the undermount sink, delivered and installed all on schedule. Both products came out beautifully and fits like a glove! Very professional. Definitely recommend and would use again!"

"I feel they are very good. I have used them for cabinet making and I am in the process of using them again."

"Contractor was prompt and went straight to work!"

"The actual work on the countertop surface and edges is fabulous. It looks as if it was that size and shape from the beginning. <br /> The work had to be rescheduled several times because of scheduling conflicts, sometimes at the last minute. I understood my job was very small, and therefore not as high a priority but rather than being done by Thanksgiving the counter barely made it back in before Christmas.  <br /> The only disappointment is that although He had agreed they would make a splash from the leftover material (and there was a lot of material removed), the men in the shop did not use the material efficiently in making the new edge but went with just an easy cut out of the removed material not leaving any for a splash (except a tiny 1" tall along part of it). That was a really big disappointment because this is against a wall with no overhead cabinets so running a tile splash will look really awkward. Unfortunately when they came to install was the first I learned they had changed the design so there was nothing to be done. <br />"