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"If I could give R. Pelton Builders, Inc. negative stars I would. I have worked with many contractors, architects, engineers and developers in my life good and bad. R. Pelton Builders, Inc. could be one of if not the worst company I have ever had the unfortunate privilege to work with. After signing up with them, they wasted almost 2 months of my time, misrepresenting timelines and expertise, mismanaging the process, communication and making multiple false statements along the way. I was clear from the outset that the time frame install the system was critical. They told me multiple times that permits had been filed when, in reality they never filed them at all. They did not even know the process to file permits in my town (another thing they had represented they had experience with) and did not even contact the town until the week we had initially targeted for the install. They told me they understood and had experience with Solar batteries. I had to design this part of the system myself because they had no clue what they were doing and were not even capable of effectively working with the vendor to design and solve for any issues that arose. They were terrible with communication, often telling me they would get back to me and never doing so. I had to chase them all the time. When you are spending any amount this would be unacceptable. I was spending over $100,000. 2 months into the agreement, after bailing on a site visit that I rearranged my schedule for, Michael P then called me to state that they would not install what they had agreed to and that Steve P (the owner) was no longer going to offer batteries as he did not trust them. But then I should just do the solar alone with them. I was clear from the beginning that the point of the project was to have a back up system not just a solar system. It seems to me that their plan from the beginning was to tell me what I wanted to hear and then pull the rug out from under me when the timing was such that I was in jeopardy of losing the full Federal Tax Credit and potentially the State incentives in hopes that I would adjust the install to solar only. Ultimately, they gave me no confidence that they were going to be able to successfully and properly install solar either. In my option and experience they are not to be trusted. My experience with them is that they are incredibly disorganized and inept, often gave me false and misleading statements and have real issues communicating at any level that would be considered acceptable. They also showed zero respect for my time or following through on what they had committed to do. All of this resulted in me losing time, money and expending a tremendous amount of effort for ultimately no reason. Simply horrendous on every level and I could not recommend a company less then R. Pelton Builders, Inc."

"Never contacted me"

"Great guy easy to talk to. help me with some plumbing advice, pointed out areas that needed some attention and took his time inspecting my plumbing work."

"Stephenson was conscientious in resolving our problem regarding a manufacturer’s defective kitchen faucet. He returned 4 times over a month to reinstall replacement parts as soon as we received them. He was knowledgeable, friendly, & efficient throughout the job. You can count on Stephenson to be there when you need him."

"Tom and his team helped me out with a fairly small job as part of a bathroom renovation. They did a professional job and were prompt. I was pleased they were able to do the job on my schedule and at a reasonable price. I plan on hiring them again for the next project."

"We had a furnace installed by Harp on July 8th 2024 after it being diagnosed by their technician as to the reason our ac system was not functioning properly. That’s when our troubles with Harp began. The installation was not done properly, we needed 3 service calls to get the ac to work properly. The installers were sloppy. We cleaned up screws and wire and parts from the old furnace for weeks. When heating season began we noticed that the humidifier installed with the furnace was not operating. We scheduled an appointment to have it repaired and they called the day of the appointment and told us they couldn’t come that day and we had to reschedule, so reluctantly we did. They finally came and repaired it. From what the technician told me it was not wired properly. On January 21st 2025( the coldest night of the year) the furnace stopped working. We called Harp to get someone to come to repair it as we had no heat in below 0º weather I was told the best they could do is to come the next day between 2 and 6 pm. I tried to explain that this was an emergency but to no avail. I called my local oil company and they were at my door within 30 minutes( which I would’ve expected from the company who sold us the furnace) the repaired it quickly and told us that one f the wires on the control panel was not attached properly. It cost me $300. I would NOT recommend Harp to anyone. They are not reliable and do not stand behind their promises of service 24/7. Stay as far away from this company as possible. We are sorry we ever started with them."

"The amount of times this company has no call, no showed for a problem with a unit they just installed is uncanny. Not to mention I was grossly overcharged for a service they aren’t even providing. Zero class. Zero accountability. Zero stars."

"Very dependable and did great work. Would definitely recommend Dunham Plumbing and Heating."