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"Great Job was done."

"I have never, ever felt the need to write a negative review about any company in my life. Until now. This company is the shadiest I have ever worked with. In the summer of 2023, I solicited bids to have my driveway resurfaced. After reviewing several bids, I went with Guardian because the sales guy (John) that came out seemed knowledgeable and trustworthy. They resurfaced my driveway in October 2023 at a cost to me of over $20,000 (I have a long driveway). I followed every instruction they gave me for proper care. It actually seemed to be fine the following spring when the snow started to melt. But in the spring, I had soft spots everywhere. Every tire turn created a tire mark depression. Anything metal placed on the driveway (from a bike kickstand to a 20 lb propane cylinder) left depressions. Keep in mind this was in April 2024, after it had cured for the entire winter. And it’s not like it was July and 90 degrees. I had been told by the sales guy John the previous year that the best thing to do was to put sealcoat on in the early spring. So I called in March to get on their schedule. They told me John no longer worked there and they don’t even do sealcoating until May. I started to get suspicious, but I agreed to have the sealcoating as soon as they could get to me, but first they would need to come take a look at the deficiencies and address the soft spots and depressions. A month goes by, so I call back again. I was nowhere on their list. So I asked to be put on the schedule again. Another month goes by with nothing. Finally a guy shows up at my house in July without calling ahead so I couldn’t be there to meet with him. He tells me on the phone he can see the problems, but sealcoating should definitely help. He tells me they will come out and fix the problems and then sealcoat. Another month goes by. I keep calling and literally pleading with them to speak to someone who gives a **** about customer satisfaction. They keep assuring me a crew will be out there soon. I was so ****** off I was about to write this review in late August, when suddenly a crew shows up one day. No phone call or advance notice. Just show up to fix the deficiencies. Not sure what they would have done if I hadn’t been home and there were cars parked in my driveway. The sealcoat guys come out a week later. That costs me another $1500. But at this point I’m just naively trusting this place is not a scam (stupid me). A week after the sealcoating, I’m still seeing soft spots, depressions, tire marks, etc. I call back to complain and I am told (yet again) that someone from management will return my call. That doesn’t happen. Finally I call late on Friday afternoon and the owner Pat happens to answer the phone. I give him the entire story and he tells me it sounds like it was a bad batch of asphalt (no **** Sherlock!!!). He assures me he will be out there that Sunday to meet with me and look at it. He doesn’t show up. I have since called back 3 times to complain. A few times, I get the receptionist who tells me someone will call me. Sometimes I just get voicemail and I leave a message pleading to let me speak to someone who cares. I never get a visit or a call from anyone. These people are con men, starting with the owner Pat. Once they got my $20,000, they gave me a terrible product and they don’t give a ****. Their communication is the most unprofessional I’ve ever seen. Stay away!!!"

"Had our driveway replaced in May 2021 we were told the driveway would be 3” thick and tapered at 45 degrees on the side. It’s now August 2021 and we called the company with our concerns that we had some areas sinking, grass is growing through it, we have major dents in it and it appears some areas are not even 1” and tapered as per our contract. At the end of the driveway there is a 6’ dip that puddles after rain and takes days to dry up. Brion our contact proceeded to yell at my husband told him they were having a shi**y year and he would not lose sleep over marks in our driveway and hung up on him. Very unprofessional. So much for warranty and all we were promised."