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"THE NIGHTMARE WITH MY FENCE, GATES & LOCKS CONTINUES LONG REVIEW IMPORTANT TO READ ! *COMPLETE CHAOS AND DISORDERED WORK WITH NO SCHEDULE & NO COOPERATION WITH HOMEOWNER CONTRACTORS (CHRIS/ALAN MALLARD FROM NEW CANEY FENCE COMPANY) After charging me almost $11,000 to build my fence, had poor to no communication regarding appointment times. They would stop by the house to begin or complete phases of the project with no prior arrangements, not knowing if I was home or not. If they ran behind schedule at a job at another property they never called to say they were running late. They committed to appointment times I requested & did not keep their word. They were "no call no shows." Who conducts business like this? No one.!! *POOR WORKMANSHIP & NOT LISTENING TO DIRECTIONS & REQUESTS Fence was built with a large gap between the ground and the bottom of the fence allowing the two dogs to get loose. The whole point of the project was to have a fenced in yard for two dogs. I told this to them from the beginning but they did not listen or care. To fix the issue, I had great additional expense to purchase gravel, concrete, and bricks to fill in the gap under the fence in order to secure the dogs. *EXTREME RUDENESS Contractors & workers of NEW CANEY FENCE COMPANY spoke disrespectfully to me when I was the one hiring them and paying them for the work. They acted as if they knew better than me about what I wanted & needed done. They were arrogant, rude, and demeaning. *BROKEN ITEMS INSTALLED The two expensive gate locks that was charged to me $350 each, has been a disaster due to the fact that the locks were not done properly in the first place. They were installed broken from day one. The codes did not work consistently. The locks were affected by hot and humid weather and did not work the way they were supposed to work: at all times in all weather. The locks did not fully latch due to being incorrectly installed. After two months of constant reminders, emails as well as me going to the company, Chris Mallard from New Caney Fence Company finally came out to fix the locks & the fence gates. I mentioned to him what exactly I thought would be good & solid so that he didn't have to come out again due to the constant reoccurrence of the locks & the gates not working properly, he refused and said I'm asking for too much & if I say anything more, that he would leave without doing anything at all. He completed the work and left Beware and do not trust your loved ones, pets, and valuable property to the fate of these completely incompetent contractors and workers. *RUDEST RECEPTIONISTS (KRYSTLE O'MALLEY & KAITLIN DENNIS) I HAVE EVER HAD THE EXTREME DISPLEASURE TO DEAL WITH IN OVER 50 YEARS OF DOING BUSINESS WITH ANY COMPANY It's funny how until New Caney Fence Company got the fence job from me, the receptionist/Office Manager (KRYSTLE O'MALLEY) went above & beyond to be polite & helpful until I signed on the dotted lines. When I noticed problems & brought them to (KRYSTLE O'MALLEY) notice, she showed a side of her that was shocking!! This person is totally toxic. She is verbally abusive, overbearing, mean, snarky, & sarcastic. In person, she has physically threatening body language designed to intimidate others.(ME) The receptionist (OFFICE MANAGER) is the person who gives potential clients their first impression of the business. If you want a toxic environment of snarky, argumentative, incompetent, unaccountable, excuse-making people with whom to do business you are at the right place & this is what she KRYSTLE O'MALLEY correctly portrays. The fence gate still doesn't lock up till date!I I keep getting excuses when I call, email or go to the company. I have gone above & beyond with my patience with Chris/Alan Mallard from New Caney Fence Company in every way possible."

"You have to pay up front before any work has been done through his website or phone app. And you pay for a set amount of hours. If it takes longer, you pay again. You don't get reimbursed if it didn't take as long as you paid for. If he has to travel to get a different part, he is on the clock for that too, even if he bought the wrong part to begin with. Seemed like he was learning a few things as he started installing some things, like the closet doors - he bought the wrong roller mechanisms and didn't know how to install a peep hole eyeglass - in fact he lost a part of the magnifier and had to go back to the store to buy another one, as well as the closet roller mechanisms - all at my expense. I do not recommend this company."