Get matched with top range & hood cleaners in Independence, KY

"I reached out on Wednesday to book standard cleaning service for Friday, April 25 at 9am. I spoke with someone on Thursday morning to confirm. I was told that I would get an email confirmation with the booking info and paperwork. Not long after booking, I contacted them back to change the time to 2pm on Friday, April 25 and let them know that I had not received the email confirmation from the first time I called. I spoke with Mark. He confirmed my email again and said it would be on the way. He also confirmed that my appointment had been changed to 2pm. I called back twice regarding not receiving the email and confirmed my appointment time since I had not received anything. On Friday, April 25 in the morning, I still had not received anything and called again. I spoke with Nicole. The AI system and Nicole stated that my appointment was listed as 1pm. After a high level of frustration at this point I explained to her the entire situation and confirmed 2pm once again. My email address was still incorrect and she stated that she would change it and confirm my appointment for 2pm that day. I finally received the paperwork around 11am and signed it. At 2:15pm on Friday, April 25 I called back as I had not heard from anyone or seen anyone at my home for the service. I was told by Nicole that the person assigned was not available at 2pm. My question, why didn't anyone call me earlier to tell me so. Why was it 2:15pm and no one had called me to tell me that my work would not be done? Why was I booked on Thursday for 2pm if no one was available? The level of service at this company is deplorable!! They rely on AI and even the representatives in the office can't get a simple scheduling task completed. I wasted an entire day as I could have booked someone else that was actually available. A manager called me back (I don't remember his name) and asked if someone could come at 4pm or the next day. He said he would SEE if someone could come at that time, which means he was not sure if he would have anyone. After all of this I don't have any trust in the company that they would do the job that I needed them to do. I canceled immediately!!!!"

"Showed up same day to look and see what needed done. Came the next day and cut my lawn, edged and weed eat exactly how I asked. Good price and work. Will re-hire in future. Thanks for being so prompt and quick with the job. Everyone was extremely friendly."

"I had a few feet of gutter on the rear of my garage that was pulling away from the roof and drooping. I called a roofing company and they gave me an estimate for replacing the entire gutter (the whole back of my house and garage $1500.00)) :-( . Called several others who didn't do repairs. Called Cincinnati Gutter and they were willing to repair the gutter. They did a very good job and answered ALL my questions :-) for a very reasonable price. I would definitely use them again."

"Good. They changed two post holding up my porch"

"Jeremy called ahead of his arrival, was efficient and straight to work when he arrived. He explained everything that he observed in terms I could understand, answered all my questions, kept my living room clean, and made sure I knew recommendations for the next cleaning! I’ve used Chimney Works several times in the past and would definitely 100% recommend them to anyone that asks!!"

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Did a thorough job, suggested easier method to get good results."